Maxima casino- BEWARE!

[slowstarter]

To finish the saga off, I went back to Dan F. casino manager with the paragraph from their own terms and got the following response as you might expect:

Dear Slowstarter,



I apologize for late reply.



As mentioned before I am very sorry about the situation, but nevertheless terms and conditions are clearly written on our website. You have to be aware that by using our bonus money you were able to had lucky hands and at this point rules apply. Maximum withdraw limit apply only for any free no deposit bonus and first deposit bonus, while all other bonuses have no limitations. If the bonuses do not suit our players they can easily request them to be removed and no limitations apply.



I do hope you understand that once the bonus is being used this includes also terms and conditions.



With best regards,



Dan F.




--------------------------------------------------------------------------------

To: manager@maximacasino.com
Subject: Re: Account No MXR103XXXX



Attention Dan F.



Hello again Dan!



I hadn't had a response to my long email from yesterday, but wanted to just highlight below for you a paragraph from the bottom of your very own bonus page. If you are looking for a reason to make my case an exception and actually pay me my $4100 surely here it is!



Regards



Slowstarter





Quote from Maxima Casino Bonus Page



Are you sick and tired of wide spread of online casinos offering enormous amount of free bonuses that are for wagering purposes only and can never be withdrawn?

We at Maxima Casino do not want to mislead our potential customers with so called ‘bogus bonuses’ and therefore we have prepared a wide spread of wicked and generous promotions where after fulfilling the play trough requirements you can cash out everything that is left on your balance.

DO NOT BE MISLEAD BY HUGE AMOUNTS OF OFFERING BONUSES, BUT PARTICIPATE IN OFFERS THAT ACTUALLY GIVE YOU FREE MONEY !


TRUST US TO MAKE YOU RICH!!!

I have to move on I guess but I will be dedicating a page at my blackjack site, exclusively to Maxima and this story once I get over the disappointment! Might I encourage everyone who has their own website and has suffered at their hands, or who is outraged by these conditions to do the same?

I think a good title might be Beware of Maxima Casino


www.smartblackjack.co.uk/maxima.htm

[mikepipe]

dont think, just trust. Trust that these terms were made by an crookish, blundering idi.

[BBKPoker]

I'm pretty sure that despite how terribly worded those bonus terms and conditions are, that the intention is for those restrictions apply to no-deposit bonuses. Still, this casino has a pretty sketchy history with me. They locked my account after I won a good chunk on allowed games, and didn't respond to any emails for a month. I filed a Playtech dispute, and they continued to ignore me until one day miraculously three months later I was paid my balance in full with no explanation from the casino or from the Playtech dispute channel (who I had emailed several times in the interim with few responses).

Avoid these boys like the plague.

[MoMa]

Originally Posted by slowstarter

Maximum withdraw limit apply only for any free no deposit bonus and first deposit bonus, while all other bonuses have no limitations. If the bonuses do not suit our players they can easily request them to be removed and no limitations apply.

Can someone clarify this to me? Why do I STILL believe that if you opt for either first deposit bonus, you are doomed not to win in all eternity?

[frufrugirl]

This situation is non excusable but I suspect that they may be limiting withdrawls on first deposit bonus and no deposit bonus to squelch bonus hunters(personally I see nothing wrong with them.). by keeping them from using the casinos bonus money to win and dash...they steal a little from you up front..then you can come back and try and win it back....
Most non bonus users are repeat customers or high rollers....they like those kind and are happy to throw them to the gods of odds!

[thetic]

I have absolutely no intention of playing at this place but was amused by the High Roller bonus where best case scenario was you would lose $500!

I have attached email response I got from them and it appears that the 200% withdrawal limit only applies to the 200% bonus, not the 50% VIP bonus.

Dear xxx,

Thank you for contacting The Maxima casino support.

Please be informed that this rule apply only for our 200% first deposit
bonus, while on 50% VIP bonus there is no maximum withdraw defined.

If you have any other questions or concerns, please contact us and we
will
be more than happy to assist you.

I hope you will have a great time in our casino and I wish you good
luck.

With best regards,

Paula

Support representative
support@maximacasino.com
www.maximacasino.com



Hello,
I am looking at your VIP bonus Ts & Cs.

If I deposit $1000 I get a $500 bonus but the maximum withdrawable if
$500.
Am I reading this correctly???

[vbdragon]

Just the ramblings from a penny-ante gambler.

As food for thought, you may wish to be aware that bonus wagering requirements are carried over to the next time you make a deposit or obtain another bonus.... at least that's what I think support informed me when I attempted to make a withdrawal.


In December I received a $10 bonus from a gaming forum ( as a competition prize .. X 20 wagering requirement) and wagered the bonus until it was gone & my account was $0.00

About 10 days ago, I realized I had a massive $2 in comp points, so I converted them .... I was broke until payday!

I had a bit of luck & increased my balance to $30 & then requested a withdrawal. After waiting to have it processed, nothing happened, so I emailed support........ The withdrawal couldn't be processed because I had only wagered $150 of the December bonus wagering requirements, so I needed to make a further $50 in wagers in FEBRUARY to be able to withdraw.

So I made $60 in wagers & was lucky enough to still have $25 in balance & requested a withdrawal ... just waiting to see if I get that withdrawal.


I really should read the Casino T&C more carefully, but I can't find anything that indicates the "carry-over" of wagering requirements after you have lost all the money... it must be just me!!

When I get the withdrawal, I will post the good news here!

[rmarrandino]

These guys are crooks, PERIOD.

I actually deposited $200 with the 100% bonus up to $200. Guess what, even though I had won over $1000, they only sent me $200. They actually changed the T&C after I started playing and won.

THAY AWAY!!!!

[thelawnet]

Originally Posted by rmarrandino

These guys are crooks, PERIOD.

I actually deposited $200 with the 100% bonus up to $200. Guess what, even though I had won over $1000, they only sent me $200. They actually changed the T&C after I started playing and won.

THAY AWAY!!!!

I don't think they did change the T&Cs they've been that bad for ages....

I still think they should be rogue for this, as a casino that when you deposit $100 has a maximum cashout of $100 is basically saying - YOU CAN ONLY LOSE MONEY AT OUR CASINO.

This is completely crooked, and they should be rogue everywhere.

[rmarrandino]

Originally Posted by thelawnet

I don't think they did change the T&Cs they've been that bad for ages....

I still think they should be rogue for this, as a casino that when you deposit $100 has a maximum cashout of $100 is basically saying - YOU CAN ONLY LOSE MONEY AT OUR CASINO.

This is completely crooked, and they should be rogue everywhere.

I was one of the first ones to hit them up when they opened, so the max withdrawal clause was not in there when I played. However, when I went to withdraw it was magically there.