Colosseum changing TandC's after the fact

[RaiseThese]

I signed up with Colosseum Casino on the 4th of October.

Their TandC's stated that for a $100 deposit I would get $100 bonus.
I could cash out if I played allowed games, had to wager deposit plus 5x bonus($600), had to cash out at least deposit plus 2x bonus($300).

I confimed with CS that these were the terms and also made a screenshot of the terms.

I followed all the requirements and turned $100 into $400 after wagering nearly $2000. Requested cashout and even got a confimation that it was going to be made.

Today I get an email stating that the cashout was being returned to to account for not meeting their NEW terms that require deposit plus 25x deposit being wagered.

Ive sent them an email with the screen shot and we will see what they say next week. I looked through the casino contacts for rep info and couldnt find one for this casino.


I have enjoyed playing in many casinos but am really get sick of all the shady nonsense that these guys pull. Even the guys that you can supposedly trust (ie Casinomester accredited) are not always being honorable.

[vinylweatherman]

Well, I have played here and the terms I had were the earlier ones you quoted. This will all rest on whether you deposited before the new terms were posted or afterwards.
Casinomeister takes a dim view of casinos that change terms after a deposit and then enforces said new terms on such old deposits. It will be necessary to prove that the old terms were current at the time of making the deposit.
Taking a screenshot helps, but is not absolute proof of the date in question. An independent means of verifying dates is needed.
If they are eCogra casinos a complaint to eCogra will probably be quicker (around 3 days), as all they will need to determine is what terms were present at the time of the deposit.
If you go through Bryan first, or post about it, eCogra may not mediate (they usually overlook a single post asking for advice, but not posts laying into the casino concerned).

[RaiseThese]

So I get an email response this afternoon


"We regret to inform you that the Colosseum Casino Terms and Conditions
in regards to the welcome bonuses were changed at the end of July 2006
and the new rules have been on display on the Casino website since
then.

Should you have joined the Casino via a third party website, please
note that we are not held responsible if the information shown are not
correct."

What are they talking about? The screen shot and information
was from their site and was verified by customer service to be correct.

"You wagered so far $1,984.31 and need to wager at least $2,600.00 on
the allowed games."

Okay fine I went ahead and just wagered another $900 just to be through with them. Dont really like to prolong this through dispustes anymore. I will say that I am really sick and tired of the shadiness and lying that is pervasive in this business.

I am amazed that they dont make enough money on the house edge and have to resort to outright deception to stay in business. Seems like things have gotton a little crazier in the last week in a half since bill passed.

I have had 2 disputes over terms and conditons in the past 10 days when I only had 2 others in the nearly 10 years that I have been wagering online. Maybe I have just been real lucky so far and now its catching up with me

[Dirk Diggler]

Oh my god they're trying to pull this stunt with me as well at their sister casino Floriditaclub.

I signed up on the 4th of October and the terms certainly said one times deposit and 5 times bonus.

It's total bull that they changed them at the end of July.

They have a rep on here called VegasVip Lounge that I'm pm'ing. You should try the same to see if that gets them to do the right thing.

[RaiseThese]

Thanks for your story.

Im sorry that you are being given the shaft as well, but at least I see that Im not the only one.

Here is another funny excerpt from their email

"We kindly ask you to provide us the web link for the website where you
saw the old terms and conditions displayed for Colosseum Casino, so
that the latter can contact the parties involved as soon as possible."

It was your website!!!!!!!!!!!!!!
The link in my screenshot is the exact same address that they are keeping the current T and C with the 25 x requirement.
So Ill send you a link to your own site so that you may immediately contact yourselves about the issue
You all can tell yourselves how you had the terms up on the 4th of October, changed them later, and then claim they were changed back in July. So you have had new terms for over 2 months yet your customer service agent isnt aware of them since she confirms the 5 x terms after reviewing them shortly after I called, I guess you guys forgot to give your reps the correct info.

Shameful guys, really shameful.

Since I already wagered the additional amount I just want to get paid and be done with them. Hopefully they dont find another bogus reason to not pay my monster win of about $250.

[Dirk Diggler]

Fair enough, but I don't intend doing this extra wagering when I've already won on the terms I signed upto.

The rep has contacted me to say they are looking into it so hopefully it will get sorted.

[VegasVIP Lounge]

Dear Raisethese

Please private message me your casino account number so I can look into your case.

Kind Regards

[VegasVIP Lounge]

Dear All,

For the benefit of the contributors to this thread I will provide an update of the decisions reached and actions taken with reference to the cases of Raisethese and Dirk Diggler:

It was found that in the case of Raisethese, there had been an error made by the casino. Accordingly Raisethese has been reimbursed for the funds he lost whilst attempting to reach the terms and conditions that were wrongly applied to him.

In the case of Dirk Diggler, the casino does not believe that an error has been made. The Floridita Club Casino Terms and Conditions for the Bonus in question were changed on the 28th of July 2006. As Dirk Diggler has previously stated, his casino account was opened on the 4th of October 2006. On this basis the Casino believes that Dirk Diggler should meet the terms and conditions that were introduced on 28th of July 2006.

However, I have requested that if Dirk Diggler has any further information or evidence that he would like to submit which might corroborate his case, he should contact me via private message and I will notify the casino so that his case may be reviewed once more.

[siorton]

Dear All,

For the benefit of the contributors to this thread I will provide an update of the decisions reached and actions taken with reference to the cases of Raisethese and Dirk Diggler:

It was found that in the case of Raisethese, there had been an error made by the casino. Accordingly Raisethese has been reimbursed for the funds he lost whilst attempting to reach the terms and conditions that were wrongly applied to him.

In the case of Dirk Diggler, the casino does not believe that an error has been made. The Floridita Club Casino Terms and Conditions for the Bonus in question were changed on the 28th of July 2006. As Dirk Diggler has previously stated, his casino account was opened on the 4th of October 2006. On this basis the Casino believes that Dirk Diggler should meet the terms and conditions that were introduced on 28th of July 2006.

However, I have requested that if Dirk Diggler has any further information or evidence that he would like to submit which might corroborate his case, he should contact me via private message and I will notify the casino so that his case may be reviewed once more.

so you're suggesting the poster signed up played 5x wagering by coincidence, 3 days later saw the message about old terms and decided to try and pull a sharp one? Doubtful, very very doubtful

[Dirk Diggler]

I really can't understand in the slightest how you can come to this conclusion. Both of us signed up on the same day (4th of October) and yet you accept that Raise These signed up to the 5x terms and conditions but don't accept that I did.

Please explain how this is possible?

P.S I'l now pitch a bitch with Bryan as soon as he's back - this is total rogue behaviour.

EDIT - Tried Ecogra seing as Bryan is away.