VipLounge not paying

**kixmusic** · 25th September 2006, 05:08 PM

I cashed out 487$ at Viploungecasino two weeks ago. I was paid only 100$. The rest is not going to be paid by the casino because, they say, the players from my country are not allowed to play there. But... First,
i was allowed to register (and the name of my country was there in the drop menu when i made a registration). Second, they let me to depost, redeem the bonus coupon and to claim the bonus. Thirdly, two friends of mine
who played at this casino before me and who live at the same city i live- they lost their deposits at that casino and that was ok for the casino: none of them received their deposit back. Only i did, because i won there some money. I wrote to the casino and ,please, read they answer and comment it.

First email from the casino:

Dear I. S. O.,

Thank you for contacting the VIP Lounge Casino.

We do apologize for the inconvinience but, Turkey has been added to the list of not allowed countries in the VIP Lounge Casino site. The reason why you just recieved $100 is because we have refunded your initial $100 depoist. We are sending your money back. Mistakenly the system did not recognize your deposit coming from a banned country.

Please feel free to contact us if you have any additional questions.
Your VIP Lounge Casino Host,

Rachel
VIP Lounge Host
Toll Free: 877-767-6929
Welcome to Vip Lounge Casino

I didn't agree with them and sent another email asking them why my 2 friends were not refunded their lost deposits and only i was. And here is the second reply which is disgusting in my opinion:

"Dear Customer,

Thank you for contacting the VIP Lounge Casino.

We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

We did that with you. We are not going to pay any winnings to someone in a restricted country.

Please feel free to contact us if you have any additional questions.

Your VIP Lounge Casino Host,

Silvia
VIP Lounge Host
Toll Free: 877-767-6929
Welcome to Vip Lounge Casino

It looks like i got into the trap with this casino. Because it took me half an hour to find a rule saying players from my country are not allowed there. There is a big list of other countries there and people from those
country may fall into the same trap as i did. They will play there and if they lose- they lose. If they win- they,actually, don't win.
That is a fascizm . Viplounge casino want make the fools from my country and my people?

**soflat** · 25th September 2006, 05:13 PM

I don't see what it has to do with 'fascizm', but it is clearly an underhanded trick they have devised to steal money from players and they should be rogued.

**AussieDave** · 25th September 2006, 05:31 PM

As far as the CSR's retort "If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this."

Do you have the email with the full headers (EG can you post the email intact)?.

I'm not doubting what your saying or posted here, but, for correctness of facts it's, especially in this matter, I think you need to post full email response showing the email addresses and so forth.

IMO VIP should be rogued if they have not refunded these 2 other players.

Edit: What is with RTG casinos, on an average they seem to attract a dodgy lot, like fly paper to flies.

**kixmusic** · 25th September 2006, 05:38 PM

Originally Posted by Trezz

As far as the CSR's retort "If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this."

Do you have the email with the full headers (EG can you post the email intact)?.

I'm not doubting what your saying or posted here, but, for correctness of facts it's, especially in this matter, I think you need to post full email response showing the email addresses and so forth.

IMO VIP should be rogued if they have not refunded these 2 other players.

The full email:

VipLounge-Support to VIP, me
Hide options Sep 24 (20 hours ago)

From: VipLounge-Support <support@viploungecasino.com>

To: IS O <kixmusic@gmail.com>
Date: Sep 24, 2006 9:54 PM
Subject: RE: Re: Neteller withdrawal pending (LTK6907452722X)

Reference number: LTK6907452722X Please use this ticket number in any correspondence with us.

Subject: Re: Neteller withdrawal pending

Dear Customer,

Thank you for contacting the VIP Lounge Casino.

We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

We did that with you. We are not going to pay any winnings to someone in a restricted country.

Please feel free to contact us if you have any additional questions.

Your VIP Lounge Casino Host,

Silvia
VIP Lounge Host
Toll Free: 877-767-6929
Welcome to Vip Lounge Casino

**AussieDave** · 25th September 2006, 05:41 PM

I actually meant like this:

----- Original Message -----
From: manager@somewhere.net
To: me@myplace.com
Sent: Friday, September 22, 2006 10:51 PM
Subject: whatever it is

Dear Xxxxxx

email message

**uungy** · 25th September 2006, 08:12 PM

I can't say if they are trustworthy or not, but they seemed to pay my winnings no problem

**vinylweatherman** · 25th September 2006, 08:46 PM

This looks pretty bad for the casino, however, what is up with the CS. First they address the player as "Dear I S O" (Should this be Is O), but secondly just "Dear Customer". They admit that accepting the deposit was a mistake on their part, therefore, winnings SHOULD be paid. They should not be holding players to a higher standard than themselves in regard to the consequences of their mistake. Thirdly, there IS money available to refund the deposits of other players as the WAGERS WERE VOID as the casino never seems to have intended to pay any winnings.

If they have a rep here, they should check their support records for the above ticket reference and see what is going on. If they are rogue, they are incompetent rogues, a good rogue would never have sent that damning reply to "dear customer" about different treatment of losing and winning wagers.

Turkey is only one of a number of countries insulted by the attitude of casinos, and if or when the USA market dries up they will come to regret this!
(I notice many casinos are not waiting for the laws, but are banning US players already).

**frufrugirl** · 25th September 2006, 09:22 PM

Way to many spelling errors in that email in my opinon. I received 2 host letters and the spelling, grammer , perfect. The letters were addressed to my full name, not Dear customer. Something is not right.
Im sorry to say I dont think you don't have a leg to stand on because the t&cs stated Turkey was banned.
If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us.

**HateMG** · 25th September 2006, 09:27 PM

We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

Just a little of bit off topic but this is classic - 3 spelling errors in the quote above:

shure vs sure
loose vs lose
As simply as vs as simple as

**frufrugirl** · 25th September 2006, 09:51 PM

Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.