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VipLounge not paying

K

kixmusic

Dormant account
CM Veteran (10yr+)
Joined
Sep 24, 2006
Location
turkey
I cashed out 487$ at Viploungecasino two weeks ago. I was paid only 100$. The rest is not going to be paid by the casino because, they say, the players from my country are not allowed to play there. But... First,
i was allowed to register (and the name of my country was there in the drop menu when i made a registration). Second, they let me to depost, redeem the bonus coupon and to claim the bonus. Thirdly, two friends of mine
who played at this casino before me and who live at the same city i live- they lost their deposits at that casino and that was ok for the casino: none of them received their deposit back. Only i did, because i won there some money. I wrote to the casino and ,please, read they answer and comment it.

First email from the casino:

Dear I. S. O.,

Thank you for contacting the VIP Lounge Casino.

We do apologize for the inconvinience but, Turkey has been added to the list of not allowed countries in the VIP Lounge Casino site. The reason why you just recieved $100 is because we have refunded your initial $100 depoist. We are sending your money back. Mistakenly the system did not recognize your deposit coming from a banned country.

Please feel free to contact us if you have any additional questions.
Your VIP Lounge Casino Host,

Rachel
VIP Lounge Host
Toll Free: 877-767-6929
Outdated URL (Invalid)




I didn't agree with them and sent another email asking them why my 2 friends were not refunded their lost deposits and only i was. And here is the second reply which is disgusting in my opinion:



"Dear Customer,

Thank you for contacting the VIP Lounge Casino.

We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

We did that with you. We are not going to pay any winnings to someone in a restricted country.

Please feel free to contact us if you have any additional questions.

Your VIP Lounge Casino Host,

Silvia
VIP Lounge Host
Toll Free: 877-767-6929
Outdated URL (Invalid)



It looks like i got into the trap with this casino. Because it took me half an hour to find a rule saying players from my country are not allowed there. There is a big list of other countries there and people from those
country may fall into the same trap as i did. They will play there and if they lose- they lose. If they win- they,actually, don't win.
That is a fascizm . Viplounge casino want make the fools from my country and my people?
 
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As far as the CSR's retort "If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this."

Do you have the email with the full headers (EG can you post the email intact)?.

I'm not doubting what your saying or posted here, but, for correctness of facts it's, especially in this matter, I think you need to post full email response showing the email addresses and so forth.

IMO VIP should be rogued if they have not refunded these 2 other players.

Edit: What is with RTG casinos, on an average they seem to attract a dodgy lot, like fly paper to flies.
 
Last edited:
Trezz said:
As far as the CSR's retort "If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this."

Do you have the email with the full headers (EG can you post the email intact)?.

I'm not doubting what your saying or posted here, but, for correctness of facts it's, especially in this matter, I think you need to post full email response showing the email addresses and so forth.

IMO VIP should be rogued if they have not refunded these 2 other players.
Click to expand...

The full email:

VipLounge-Support to VIP, me
Hide options Sep 24 (20 hours ago)

From: VipLounge-Support <[email protected]>

To: IS O <[email protected]>
Date: Sep 24, 2006 9:54 PM
Subject: RE: Re: Neteller withdrawal pending (LTK6907452722X)

Reference number: LTK6907452722X Please use this ticket number in any correspondence with us.

Subject: Re: Neteller withdrawal pending

Dear Customer,

Thank you for contacting the VIP Lounge Casino.

We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.

We did that with you. We are not going to pay any winnings to someone in a restricted country.

Please feel free to contact us if you have any additional questions.

Your VIP Lounge Casino Host,

Silvia
VIP Lounge Host
Toll Free: 877-767-6929
Outdated URL (Invalid)
 
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Right or Not?

This looks pretty bad for the casino, however, what is up with the CS. First they address the player as "Dear I S O" (Should this be Is O), but secondly just "Dear Customer". They admit that accepting the deposit was a mistake on their part, therefore, winnings SHOULD be paid. They should not be holding players to a higher standard than themselves in regard to the consequences of their mistake. Thirdly, there IS money available to refund the deposits of other players as the WAGERS WERE VOID as the casino never seems to have intended to pay any winnings.

If they have a rep here, they should check their support records for the above ticket reference and see what is going on. If they are rogue, they are incompetent rogues, a good rogue would never have sent that damning reply to "dear customer" about different treatment of losing and winning wagers.

Turkey is only one of a number of countries insulted by the attitude of casinos, and if or when the USA market dries up they will come to regret this!
(I notice many casinos are not waiting for the laws, but are banning US players already).
 
Way to many spelling errors in that email in my opinon. I received 2 host letters and the spelling, grammer , perfect. The letters were addressed to my full name, not Dear customer. Something is not right.
Im sorry to say I dont think you don't have a leg to stand on because the t&cs stated Turkey was banned.
If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us. :)
 
Spelling

We are following the rules. If you win we'll make shure to refund your deposit amount. If you loose we can't refund anything, there's no money to do that. As simply as this.
Click to expand...


Just a little of bit off topic but this is classic - 3 spelling errors in the quote above:

shure vs sure
loose vs lose
As simply as vs as simple as
 
Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.:)
 
VIP BAD,BAD,BAD!!!

:lolup: I ALSO HAD A BAD EXPERIENCE WITH THIS CASINO! first when i tried to redeem the $50 no deposit bonus,i was told by c.s. that some person that i never heard of registered from my computer! when i finally got that straightened out,i played tne w.r. then tried to make a withdraw,they sent me an e-mail saying that because i tried to cash out without making a deposit,they considered me a bonus abuser!:confused: they locked my account and boy am i glad!!!i wouldn't trust these guys as far as i can throw them!just a heads up out there! :cool:
 
frufrugirl said:
Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.:)
Click to expand...


From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey then they don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark, i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. I was not allowed to win. And what if i lose? No problems, dear customer.
 
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frufrugirl said:
If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us. :)
Click to expand...

I agree. I couldn't judge a casino based on your complaint. You got your money back, but claim some other players did not. If they don't feel it is worth posting, then it is not worth considering.
 
kixmusic said:
From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey- they just don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark- i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. I was not allowed to win. And what if i lose? No problems, dear customer.
Click to expand...

You will have to learn from experience then. Just because some casinos blocked you at the point of registration does not necessarily mean the others could/would do the same. What you should do now is to convince your friends to post their experiences ie they are also from Turkey, lost their deposits but were not refunded. The casino cannot have it both ways. Furthermore, if they need a deposit before players can cashout from a no-deposit chip either they write them down in their Ts and Cs or pay up. You cant call them a bonus abuser if you gave them the free chip unconditionally.
 
kixmusic said:
Specially for you, frufrugirl, a screenshot of Vip Lounge email to me.
Click to expand...

Nice. That is certainly their stance. However, we still need real players to tell us they have been screwed by these so-called rules. Cant you ask them to post. Its their money so they should be concerned. Maybe if you are successful and wins the argument one way or the other you could split your friend's returned deposit or better still, he could share your winnings if you are lucky enough to get them.
 
Thank you for the screen shot. It certainly looks legit. And sounds crazy. Someone needs to get spanked. I would send that one off to the manager and complain that it dosnt match the image they are trying to convey regardless of what you may have said to them in your email! I agree Montana might want to see that email too!
It still dosnt change the fact that you didnt check the t&c's, played and got caught. You mentioned the other Casinos that "blocked you", why didnt you check the t&c's of this casino before you deposited at VipL? You were lucky that you got your money back. I certainly had no problem finding the restricted page, heck, its the best marked country restriction page ive come across - go to website, go to bottom page, click rules and there it is, a huge section at the bottom.
As for your friends, I agree with chuchu - they need to tell their story if they feel they have been wronged, or CasinoM can look into it and find out why they didnt get their money back.
As for the Livvyspappy-I can't say what happened to you because I didnt get that offer. Chuchu, you played it didnt you? Was it emailed to you or snailmailed? I wasnt allowed to play the code and could not find any reference to it. If Im correct, email offers may have special terms and conditions. Did this one Chuchu?:)
 
I hope your buddies will post proof they did not get their deposits back. If it is true VIP lounge should be immediately rogued.

I have no doubt this goes on alot and not just with this outfit.
 
frufrugirl said:
Thank you for the screen shot. It certainly looks legit. And sounds crazy. Someone needs to get spanked. I would send that one off to the manager and complain that it dosnt match the image they are trying to convey regardless of what you may have said to them in your email! I agree Montana might want to see that email too!
It still dosnt change the fact that you didnt check the t&c's, played and got caught. You mentioned the other Casinos that "blocked you", why didnt you check the t&c's of this casino before you deposited at VipL? You were lucky that you got your money back. I certainly had no problem finding the restricted page, heck, its the best marked country restriction page ive come across - go to website, go to bottom page, click rules and there it is, a huge section at the bottom.
As for your friends, I agree with chuchu - they need to tell their story if they feel they have been wronged, or CasinoM can look into it and find out why they didnt get their money back.
As for the Livvyspappy-I can't say what happened to you because I didnt get that offer. Chuchu, you played it didnt you? Was it emailed to you or snailmailed? I wasnt allowed to play the code and could not find any reference to it. If Im correct, email offers may have special terms and conditions. Did this one Chuchu?:)
Click to expand...

I found the code in Online Gambling Forums. Oops, better be silent otherwise JS will kill me. Unlike MG or Playtech NDs, I didnt bother to check on the terms before I started playing because it is almost certain that you wont be able to cashout bar a few exceptions. It was the thrill of playing for real money and the joy of slugging it out with the casino if I won big. Haha!
 
livvyspappy said:
:lolup: I ALSO HAD A BAD EXPERIENCE WITH THIS CASINO! first when i tried to redeem the $50 no deposit bonus,i was told by c.s. that some person that i never heard of registered from my computer! when i finally got that straightened out,i played tne w.r. then tried to make a withdraw,they sent me an e-mail saying that because i tried to cash out without making a deposit,they considered me a bonus abuser!:confused: they locked my account and boy am i glad!!!i wouldn't trust these guys as far as i can throw them!just a heads up out there! :cool:
Click to expand...

********This was posted on sep6 over on reg casino page under VipLounge Casino.... by Dunnarunnin
*
*about the free $50 to try them out...typical 15x rollover..2x max cash out of chip..and you need to make a deposit of atleast $50 to show "good faith" and that you are not a bonus abuser..

He found the t&c's somewhere!
 
Sorry, all. I haven't had the chance to review this thread, but in fairness, the operators have sent me this email to be posted:

In regards to the email that was sent by my representative Silvia... Yes, that was a poorly written email. She is one of our newest recruits, currently under training, and has been reprimanded, not only for the total lack of care in the grammar but also for the horrible way in which the information was forwarded to the player. I would like to make a public apology to all players who have read this email on behalf of the VIP Lounge Casino. This is not the way that we respond to players and it will not happen again.

The issues with this player are as follows:

1. Turkey was banned from playing with real money in our casino on Sept. 10th. The player to start this post was somehow able to open an account and make a deposit after the ban took place and when we caught it, we refunded his deposit.

2. In regards to his friends, we do not know which accounts he is referring to. All players to have deposited after the ban took place have been refunded. There have been players who deposited before the ban took place that we paid winnings. I have listed their accounts below...

Turkey was not banned because we are "fascists", but rather because Turkey has a reputation for fraudulent activity in the online gaming industry. This was not done as an attack on Turkey, but rather as a protection for us. I would also like to point out that we believe that all of the accounts above belong to a group of players using our 200% Signup Bonus only. We do not believe it to be a coincidence that all players from Turkey only made one deposit, all redeemed our VIP200 Signup Bonus and every deposit was for exactly $100.00. There is not one other country with every player coming from it sharing these similarities. We suspect that this attack on our integrity was not made with intentions towards justice, but rather to make us look as badly as possible because this group was stopped from opening multiple accounts with us and reusing our signup bonus. Overall, we have paid more to players in Turkey than we have received in deposits and, as I said before, we suspect that this is all the same group of players, or even just one lone player.

3. There was a Casinomeister Member (uungy) that posted saying, "I can't say if they are trustworthy or not, but they seemed to pay my winnings no problem."

If prompt payments and honesty do not merit a member stating us as trustworthy, I do not know what will. When reading this post, I had hoped to see this player come to our defense. I am sorry that this was not the case. We have done everything in our power to be an honest, straightforward casino.
Click to expand...
 
1. Turkey was banned from playing with real money in our casino on Sept. 10th. The player to start this post was somehow able to open an account and make a deposit after the ban took place and when we caught it, we refunded his deposit.

2. In regards to his friends, we do not know which accounts he is referring to. All players to have deposited after the ban took place have been refunded. There have been players who deposited before the ban took place that we paid winnings. I have listed their accounts below...
********************************************************

What kind of liars are them??? I just called my friend and asked him to check the date of his deposit. It was 20 of September!!! He lost his deposits and he never was refunded. I can provide his username. This evening i will contact my other friend and ask him too when he deposited and lost.
So, the Casino just lies! As i told before- they still allow people from Turkey to register and then wait to see if they win (then no winnings paid) or lose (then no deposit's refund made).

And all those accusations about fraudulent activity and blah blah it is just to cover their dirty tricks.
 
Kixmusic, as we said before, have your friends post. You are just slandering the Casino in their name and it is not fair. Until we hear from them, see their screen shots ect, it's as you say...Blah,Blah, Blah.
Again, you got your money back. There have been no dirty tricks for you, the t&c's had Turkey posted when you deposited.
:)
 
Terms

The problem its that banned countries are "hidden" . When you go to Outdated URL (Invalid) click on promotions , click for vip 200 rules, it doesnt say anything about banned countries. Then when you click from that page to terms and conditions it doesnt give you a list of banned countries.
The only way to see the banned countries list is to click on the VERY small rules in the botton of the main page, and scroll down.
I usually read the terms and conditions very clearly if i choose to deposit, but i couldn't have found this rule.

-kavaman
 
Let me come to my defense!

As far as I am concerened you are a trustworthy bunch, however I can list you many casino's whom have paid and slowly stopped thereafter, or casuse problems. I can't tell someone else that an outfit is reliable, as I get it on my back should there be any problems, all I can do is express my experiance and let the user decide if that is what they consider reliable.

unfortunatly "paying" is not ALWAYS a proof that a casino is reliable. I consider terms and conditions, and also the background(which I haven't really been into) also alot to do with a company.

As I will say, yes you seem a reliable outfit, but keep proving it. There are other RTG casino's out there, which have been around longer than yourselves and only proving reliable (and they have paid) now!
 
I have had no problems at all with VIP Lounge Casino.
2 payouts of $500.00 both within 4 days as per what they state in there payout quidelines. And from reading back in this post no casino will pay if you lose, if you lose then that is it. At least the person who played from Turkey got his deposit back which is fair enough.Also at this casino most of the bonus coupons come with no restrictions and max payout if you win and also you can go into the cashier and see if you have completed the playthrough requirements.
You can play all games at this stage and all games bring you playthrough down except for Blackjack where there is a higher playthrough, which is the same everywhere anyway, that I know of.
 
kavaman said:
The problem its that banned countries are "hidden" . When you go to Outdated URL (Invalid) click on promotions , click for vip 200 rules, it doesnt say anything about banned countries. Then when you click from that page to terms and conditions it doesnt give you a list of banned countries.
The only way to see the banned countries list is to click on the VERY small rules in the botton of the main page, and scroll down.
I usually read the terms and conditions very clearly if i choose to deposit, but i couldn't have found this rule.

-kavaman
Click to expand...

I dont know why you guys say the banned countries are HIDDEN. ALL of the links for the casino are on the home page at the bottom of the page in SMALL letters. There are a lot of links, they have to be small!:) If you click on "getting started", the rules link is on that page too! And as for them being way at the bottom, every page has to have a bottom, thats not being deceptive. Jeeeze!:confused: Like Ive said, because im a USA player, im used to looking for banned countries first thing before I do anything, and believe me, I have had to hunt, really hunt on some web pages. If I would change anything, because of the situation going on, I would make "eligible players" a specific link. On all websites. (some have them already)
 
Last edited:
I saw in a message futher back about a $50.00 free chip offer.
I was alway of the understanding that the free chip was only if you made a deposit.When I joined VIP Lounge there was no such offer at that was about 1 week after they opened up. The only offer was 200% sign up Bonus.
I am sure that if Chris, the casino manager is approached about problems that are happening then He may reply in here or at least sort things out.
 
Chris, the manager has posted a reply somewhere in the forums here to these problems, that have come up about the Free Chips etc and invited people to contact him with issues.I was just in Live Help, checking about something else and asked Chris if he knew what was happening in the Complaints about VIP Lounge Casino.So somewhere on page 4 I think he told me is a reply from him.
As I have said before, I have had no problems at all and I will be staying with this casino as to me they are very fair and professional with emails and all dealings that I have had with them. Maybe there is the odd problem with new people working at the casino and maybe they will have to sort out issues from time to time, I guess.
Cheers Keith.
 
Just go to the Vip Lounge web site and look down at the bottom, where it says Rules. It is not hard to find, infact a lot easier than some other casinos.
But for those who want it real easy, here is the link.
Outdated URL (Invalid)
That makes it plain as Day.
 
The gambling community is always on the lookout for TERMS AND CONDITIONS so even the more experienced players could still miss out on which country's players are banned or whether there are no bonuses for them at VIP Lounge. Placing them under RULES could have the effect of some players missing the important bits. Nevertheless, we cannot blame the casino if we arent vigilant enough. It's there but we didnt bother to check carefully.
 
You got it churchu59. I always look real hard now after I got stung with not being able to collect that large $17.400 jackpot that I won at The Virtual Casino Group after I had used the wrong coupon.I always look very carefully at any online gambling site now, before I download and make a deposit. Some of the online casinos it is much harder to find the rules and T&Cs than it is at VIP Lounge, I may add too.With RTG Casinos now before I use a coupon off the site, I go and chat with Live Help. In fact at an RTG the other day I choose a coupon that had 15x max instead of the normal 10x max. I went and said in Live Help, I think I will use the 15x max coupon as it looks the best and was told in Live Help yes its good and they told me that the coupon also comes with a 50% cash back if I loose, and the cash back part was not on the website.I actually did lose and contacted Live Help and they gave me my full deposit back to play with again:thumbsup:
So I personally think, check all the terms and rules and then contact Live Help or email them for clarification as well.
Also another thing that was mentioned in the post was the guy from Turkey thought his friends should get their deposits back as they lost all their money LOL.If they were not playing from a banned country they could have got a percentage back as all players can who play in there can claim back loses from the previous month up to a percentage by claiming in Live Help in the first 3 days from memory. Its all in the casino website anyway.
I still say no matter what that VIP Lounge are a very fair and honest group and are striving to have a good Casino and a good reputation.
 
i have had nothing but a great experience with viplounge. they are head and shoulders above the rest in customer service without question. chris from viplounge has answered every email i've sent him personally and timely. i just had a $1400 withdrawal go through tonight and i have another $500 that they have approved, but has not hit my neteller account.

i would hate to see this casino get a bad rep, considering all of the truly slimy online sites there are out there. i love the ones that don't even have a chat option that works or never answer your emails. lol you don't have to worry about that from vip lounge. i have not one bad thing to say about this casino and there isn't one other online casino that i can say that about and i've played pretty much every one there is......not something to be proud of btw.

as for the first poster and the email. i'm not doubting that you actually received that email, but that looks like something a 6th grader wrote. i've never received any correspondence from this casino that even resembled that. anyway, don't let one person's bad experience make you not try this casino. they are top-notch, imo.


btw, i just won the $2999 diamond mine deluxe progressive on inetbet!!!!!!!!

i can't f-ing believe it. i've got a $2k withdrawal pending and it better go through......:D
 
I agree 100% with you Mush.
VIP Lounge Casino is a top casino in all ways.
The bonus promotions.
Payments and fantastic service.
This whole thread in this forum was started by a person who never read the casino Rules, they are there and are easy enough to find.
I must admit I was a little slack at checking out all the T&Cs and rules myself once, but will add that some casinos, especially RTG , you have to do a lot of searching to find those rules that exclude certain countries from playing as I have been looking at heaps of casinos in the last few months, myself, but it is not the case with VIP Lounge, they are tops.
 
I think I will give it a try ;)

Well as you can see I am danish and I got an invitation to join Viplounge.

As I always do before making a deposite I contact the casino to hear if danes are banned or if there are special wager requirements.

I was told be Wendy ( IN live support) I was most welcome and that I could get the bonuses but not the free chip and they dont accept VISA from Denmark otherwise I was fine.

On the otherhand I went to see the terms and conditions which states the players frm Denmark could not get any bonuses at all.

But it also says that you can contact the casino and they will look at every players to see if they are qualified for the promos.

I am not sure if its enough to be cleared in the LIVE chat as I apparently was
so before making first deposite I will email them so I have it in writting.

Regarding that the custermers from Turkey was not payed, well it is very stupid not to read the terms that are stated on the website. If you had done this then you not be in this trouble at all. The casino has just done what they have stated in the T & C and I cant see what they have done wrong here.

IF I am allowed the bonusses here I will definately become a customer, fast payment and I really like the RTG software.

I will be back later on then I know more :thumbsup:
 
Have to read those terms especially with RTG websites.
Some of them have players from Australia banned or We can not get bonus promotions either. Recently I recieved an invite to play at another RTG casino and I may add they had copied what I wrote in a forum here and sent it to me.:mad: Anyway and went and looked at the website and it stated players from Australia can recieve no bonus promotions. So I emailed back the manager and and she told me that if The Management clears a player from Australia then they can recieve bonus promotions and I am cleared to play.
Interesting.
 
I gave up - More training, thanks

Ok, i don't wan't to paste my chat-session, etc here... yet.
But it seems that i'm not allowed bonuses too, based where i live (referring: Finland).
Only few casino have this stupid limitations

And their CS don't know this (eg. their own rules, etc), even i helped their support
and i stated that i can not take any bonuses, based their rules/terms.
But CS still offer me bonuses... *sigh* ...well, finally this CS person get it and asked manager*... i gave up. [close]

*Feel free to contact the VIP Lounge Casino to petition any restrictions based on the country that you reside. We will be happy to review your account and make a specific decision based on your and your situation.
Click to expand...
Source: H ttp://www.viploungecasino.com/support-rules.html > bottom
 
Last edited:
Sodax77 said:
Ok, i don't wan't to paste my chat-session, etc here... yet.
But it seems that i'm not allowed bonuses too, based where i live (referring: Finland).
Only few casino have this stupid limitations

And their CS don't know this (eg. their own rules, etc), even i helped their support
and i stated that i can not take any bonuses, based their rules/terms.
But CS still offer me bonuses... *sigh* ...well, finally this CS person get it and asked manager*... i gave up. [close]


Source: H ttp://www.viploungecasino.com/support-rules.html > bottom
Click to expand...

________________________________________________________

Today - live chat - 29-10-06
My personal experience: I do NOT recommend this casino to anyone.
Service was not helpful and they gave official statement, where they state that (almost all) Finnish people are abusers, they use multiple accounts, etc.
CS person hang up chat session.
 

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