VipLounge not paying

[livvyspappy]

I ALSO HAD A BAD EXPERIENCE WITH THIS CASINO! first when i tried to redeem the $50 no deposit bonus,i was told by c.s. that some person that i never heard of registered from my computer! when i finally got that straightened out,i played tne w.r. then tried to make a withdraw,they sent me an e-mail saying that because i tried to cash out without making a deposit,they considered me a bonus abuser! they locked my account and boy am i glad!!!i wouldn't trust these guys as far as i can throw them!just a heads up out there!

[kixmusic]

Originally Posted by frufrugirl

Hatemg, its not off topic! It was one of my points I was typing while you were typing! lol
Also, because I am a us player, the first thing I did was check to see if I could play. Because Turkey is so widely banned (and us soon) it seems strange that this poster didnt check first before playing. Being a newbie Im sure was the reason for that mistake.
This 2nd email he posted just dosnt fit the image they are trying to convey. Just my personal opinion.

From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey then they don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark, i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. I was not allowed to win. And what if i lose? No problems, dear customer.

[soflat]

Originally Posted by frufrugirl

If your friends want to post complaints they should do it themselves, Im not a big fan of second hand information, especially if it influences others in their decisions and there is no concrete evidence to support their claim. Thats not fair to the casino or us.

I agree. I couldn't judge a casino based on your complaint. You got your money back, but claim some other players did not. If they don't feel it is worth posting, then it is not worth considering.

[Richtree7]

If the casino is not going to pay if you win...they should not accept the deposit.

[kixmusic]

wrong post

[chuchu59]

Originally Posted by kixmusic

From my experience with the online casinos it goes like that: if the casino doesnt want the players from ,for example, Turkey- they just don't let you to register. I tried to register at Fortuneroom casino- no way. They don't accept players from Turkey and they don't let us to register. So, no problem. The same is with RTG casinos like Cirrus or Shark- i was blocked at the moment of registration. But here at Vip Lounge casino i was allowed to register,deposit,claim bonus, play. I was not allowed to win. And what if i lose? No problems, dear customer.

You will have to learn from experience then. Just because some casinos blocked you at the point of registration does not necessarily mean the others could/would do the same. What you should do now is to convince your friends to post their experiences ie they are also from Turkey, lost their deposits but were not refunded. The casino cannot have it both ways. Furthermore, if they need a deposit before players can cashout from a no-deposit chip either they write them down in their Ts and Cs or pay up. You cant call them a bonus abuser if you gave them the free chip unconditionally.

[kixmusic]

Originally Posted by frufrugirl

Way to many spelling errors in that email in my opinon. I received 2 host letters and the spelling, grammer , perfect. The letters were addressed to my full name, not Dear customer. Something is not right.

Specially for you, frufrugirl, a screenshot of Vip Lounge email to me.

[chuchu59]

Originally Posted by kixmusic

Specially for you, frufrugirl, a screenshot of Vip Lounge email to me.

Nice. That is certainly their stance. However, we still need real players to tell us they have been screwed by these so-called rules. Cant you ask them to post. Its their money so they should be concerned. Maybe if you are successful and wins the argument one way or the other you could split your friend's returned deposit or better still, he could share your winnings if you are lucky enough to get them.

[spearmaster]

I would go straight to Montana with this one - refunding winners but not losers from a "blocked" country is definitely not acceptable.

Looks like another RTG headed straight down the tubes.

[frufrugirl]

Thank you for the screen shot. It certainly looks legit. And sounds crazy. Someone needs to get spanked. I would send that one off to the manager and complain that it dosnt match the image they are trying to convey regardless of what you may have said to them in your email! I agree Montana might want to see that email too!
It still dosnt change the fact that you didnt check the t&c's, played and got caught. You mentioned the other Casinos that "blocked you", why didnt you check the t&c's of this casino before you deposited at VipL? You were lucky that you got your money back. I certainly had no problem finding the restricted page, heck, its the best marked country restriction page ive come across - go to website, go to bottom page, click rules and there it is, a huge section at the bottom.
As for your friends, I agree with chuchu - they need to tell their story if they feel they have been wronged, or CasinoM can look into it and find out why they didnt get their money back.
As for the Livvyspappy-I can't say what happened to you because I didnt get that offer. Chuchu, you played it didnt you? Was it emailed to you or snailmailed? I wasnt allowed to play the code and could not find any reference to it. If Im correct, email offers may have special terms and conditions. Did this one Chuchu?