Poor Service from Fastwin

[paulcr]

Thought I`d give this casino a go as they are on the accredited list and I wanted to try out the new lotto madness slot that was mentioned in another thread.

I deposited and play with my own money, I did only play the slots.

After an hour or so I emailed support as to when the new player offer would be added and on thier website it says it is added a few seconds after depositing.

I just a resonse from thier customer support and it is the usual playtech BS.

This sort of thing reminds me of why I usually avoid ALL PLAYTECH casinos. I have not played at a playtech casino for over 2 years and I have not played at any casinos in the same group as Fastwin.



Thank you for choosing Fast Win Casino.

We regret to inform you that your bonus request has been declined by our system.

The reasons may be due to your history of online gaming, to banking and credit card systems, or as a result of gaming habits the Casino determines to be bonus abuse.

In any event, we are unable to credit your account with the bonus you have requested. Please note that this is done in accordance with our Casino’s Terms of Use which can be found at:

FastWin Casino - 404 Page Not Found and reads as follows:

“The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future.”

We apologize for any inconvenience and hope we have your cooperation and understanding in this matter.
Paul, please enjoy the rest of your day.
Should you have any questions or concerns, please do not hesitate to contact the Fast Win Casino Support Team. We are available online, by phone or email, 24 Hours a day, 7 days a week.

With Best Regards,

[winbig]

Have you tried live chat?

I do like how they sent you the wrong URL for their terms...

I wouldn't touch this casino with a ten-foot pole personally:

Your withdrawal will be in pending status with FastWin Casino for 4 business days then on the 5th day the withdrawal will be processed. It will take between 24 hours to 21 days to be fully processed by the merchant depending on the withdrawal method you have chosen.

That plus the fact that I could not FIND the T&C anywhere for *any* bonuses. What games can you play? Is it an all games bonus? Is there an exclusion list? It does not say this anywhere.

The paragraph they quoted you simply does_not_exist on their website.

They do however have the FU clause:

FastWin Casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player(s) are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

geeze..

edit: Interesting that they're not listed under casino contacts. I thought all accredited casinos had to have someone registered at the forum?

[vinylweatherman]

Even getting the bonus is not really worth it as it is phantom.
I can't see how playing with the deposit rather than waiting for the bonus is a sign of bad faith/abuse from the player.

If it has nothing to do with fraud, they should tell you what casinos they have records from that cause them to make this decision. If you have not played in their group before, it is most likely down to the central Playtech negative database that they won't admit to having. They are in the same group as Kiwi Casino brands.