William Hill has confiscated my 289$ winnings for no reason!

[Leon_Lilhauge]

THis is very very frustrating! I must have written at least 15 mails, and it is so difficult to recieve an answer from them, and it is always just a copy/paste of the same paragraph:

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

I have asked again and again for a concrete explanation, since I simply do not understand what is going on and why my winnings have been taken.

As a new player I purchased 80$ wagered more than I was supposed to on Blackjack and withdrew 369$. However it took a long long time and I was not beeing paid. Then I was asked to send my personal scanned documents for security which I did. I had to send the documents 3 times and wait three days before I finally recieved a confirmation that my account had been verified.

Hi Leon,

Thank you for your documents.

We have sent your original deposit 80usd to your Neteller account.

Your account will remain closed as per our terms and conditions.

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion"

I now understand that they believe that I am a part of some kind of conspiracy, which is crazy cause I do not know what is going on, and all their supporters simply refuse to provide me with concrete information about what I have done wrong. Instead they simply copy/paste the same paragraph in the emails every time without any further explanation.

Are they trying to steal my money or what is happening? As a new player how am I supposed to cheat them. The most weird thing is the fact that William Hill is the biggest bookmaking company in Great Brittain, so why do they want to jeopardize their good reputation (which may be not so good)

I have written so many emails and it feels like they supporters don't care about me at all. I feel like beeing part of "The Process" by Franz Kafka, in which the main character is sentenced without ever being told the reason why. I have just started playing casino and I didn't believe that the casino had these dirty methods to take away money from us....What would you do now if you were me?

 

[frufrugirl]

What do you mean you wagered more than you should have on BJ?
Where you using a bonus?
What were you playing and have you ever been kicked out of another casino?(or banned)
Not trying to be mean but these may give others a clue as to how to help you.

 

[Leon_Lilhauge]

What do you mean you wagered more than you should have on BJ?
Yes I fulfilled the wager requirement playing blackjack:

"To cash out the bonus you must wager an aggregate total of $2,000 for the initial $80 match bonus. See general terms and conditions for eligible games"

"Bets on Roulette, Baccarat, Punto Banco and Craps will not contribute to the bonus turn requirement "

Where you using a bonus?
Yes I was, the 80$ for 80$ welcome bonus

What were you playing and have you ever been kicked out of another casino(or banned)?
No, This is one of the first time I ever play, I have been gambling for aproximately 2 months. That is the reason why I am so shocked, why would one of the biggest casinos cheat me for no reason?

 

[tennis_balls]

a lot of casinos have special rules for players from Denmark. are you using a new computer or did you buy a used one in Denmark?

another possibility is that your name/address match a problem player in their database

 

[Leon_Lilhauge]

Even though that I am from Denmnark, it doesn't say anything in the terms and conditions about special rules for us, what have we done anyway? I hope the casinos don't start blaiming us for the Muhammed drawings too

 

[Leon_Lilhauge]

a lot of casinos have special rules for players from Denmark. are you using a new computer or did you buy a used one in Denmark?

Actually I signed up from my MAC computer at the non downloadable version, but in the downloadable version the bonus system doesn't work, so I tried to download the caisno. However, the computer wouldn't recognize the file, so I went to a friend's house who already has William Hill installed on his computer and I played from there.

I never imagined that it could be a problem, do you seriously think that this is the reason of all the accusations? My friend was not participating at all, he was just watching a movie while I played from his computer. If this is the reason, still what have I done wrong, how could he have heped me, I was just using my own william hill account and my own Neteller account, it had nothing to do with him at all.......

 

[TheGooner]

Generally players are not allowed to have two accounts - for obvious reasons.

When you play online there are lots of small files and cookies that are downloaded onto a computer - these are used by the casino to identify you - and tell them other things like play history and computer defaults.

It is also relatively straight forward for them to see that there is another gambling account in a different name that uses that computer.

You explanation for that makes sense to me - and is certainly plausible ... but ... you can be sure that the casino have not taken the soft option.

The casino appear to have decided that you are actually the same person, opening multiple accounts on the same computer in order to try and get the joining bonus many times over.

YOU ARE NOW SCREWED


Basically - no matter what you say to the casino from now on - you will not get any more cash from them.

MULTIPLE ACCOUNTS - CASE CLOSED as far as the casino is concerned.

 

[Leon_Lilhauge]

The casino appear to have decided that you are actually the same person, opening multiple accounts on the same computer in order to try and get the joining bonus many times over.

That is impossible, cause I've sent them scans of my passport etc. so they cannot claim that I am the same person as my friend, that would be ridiculous.

Basically - no matter what you say to the casino from now on - you will not get any more cash from them.

I see, but they still have no right to confiscate my 289$, I have not breaken the rules, if they want, they can check the IP from which my account was created and they will see that it is actually from my house. I feel really bad about beeing accused of fraud, for me that is a very serious matter and I would like to have the casino understand that it has never been my intention to cheat them or trick them in any way.

Let's say I wanted to cheat them, how would I do it? not fulfilling the wager requirement or playing illegal games would disqualify me anyway.. I don't get it, as a new custumer to their casino and after beeing lucky the first time, there is a good chance that I may return and play alot at their casino, so why would they treat me like this?

 

[soflat]

Let's say I wanted to cheat them, how would I do it? not fulfilling the wager requirement or playing illegal games would disqualify me anyway.. I don't get it, as a new custumer to their casino and after beeing lucky the first time, there is a good chance that I may return and play alot at their casino, so why would they treat me like this?

They've probably seen this hundreds of times: someone from Denmark signs up for an account from the same computer as another person, wins on the bonus and cashes out never to play again. A lot of the time it is the same person. I'm not saying that you fall into that category, but just that your chances of prevailing here are pretty slim given that situation.

Don't play a casino from any computer that has been played on before.

 

[Leon_Lilhauge]

They've probably seen this hundreds of times: someone from Denmark signs up for an account from the same computer as another person, wins on the bonus and cashes out never to play again. A lot of the time it is the same person. I'm not saying that you fall into that category, but just that your chances of prevailing here are pretty slim given that situation.

I did NOT sign up from his computer, I just used it because my MAC does not work with Windows XP programmes. Do you guys really think that it is fair confiscating my money? I have done anything I can, I have verified my identity, and I'd better ask my friend to do that as well.

Since when has it become so that the casinos can treat you however they want to? They don't even have to prove anything, they have refused to tell me the reason WHY my money has been confiscated. At least if they could give me a decent explanation instead of their arrogant paragraph copy/paste unpersonal emails.

I actually started playing casinos because I had heard that most of them could be trusted, then I play William Hill, biggest bookmaker site in England and they fuck me up for no reason.....now I don't know what to think...

 

[frufrugirl]

Will Hill has a good reputation with most of the players here. I understand your frustration but you have to understand you are playin with THEIR software, THEIR match money, and under THEIR terms. You are playing with a computer, and the only way they can id you is through the computer.
They are fully aware of soft ware clashes..thats why they offer a free download cd!!


This is from their t&cs.......................................................................
Each promotion is available only once per end user. The identity of an end user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other forms of identification which may be required. Where multiple participation is permitted, the Casino and/or its authorised agent reserve the right to limit the number of bonuses that may be given to any one participant
............................................
Just the computer alone was enough to get you in this case.
If you want to gamble, go for it. Use the accredited casinos on this site..but read the t&cs before you deposit...only use your own computer, read if Denmark is allowed (its not allowed on lots of sites, just like the USA is getting banned from more and more sites..) and I would just ask for a refund of your deposit after once again CALMLY and POLITELY after explaining what has happened if you havent already done it and go somewhere else like the others recommended.
Im sorry you are going through this. Alot of us here have been stung by something we have done regarding t&cs, cashing out ect. We learned from it and the forum is a great way to hear about "what not to do's". Good luck to you!

 

[Rusty]

Yeah but..

I feel bad for you and I think you are probably genuine.
If any casino group thinks that a players identity is questionable then it is in both parties interests to have this clarified before any promotion/bonus cash is placed into an account.
It is simply not good enough for a casino to be happy to recieve deposits unquestioningly and then when by miracle of miracles when some poor sap actualy wins and tries to cash out they begin an invenstigation that would make the Spanish Inquisition look like a Girls night out.
I can not believe that so many of you on this site find it appropriate to excuse William Hills handling of this matter.
Like I say Casino's should verify accounts before deposits can be made or bonuses are awarded or risk being accused of stealing and cheating as they have absolutely no excuse to do otherwise.Oh unless greed constitutes an excuse.
William Hill shame on you.

 

[henryVIII]

I feel bad for you and I think you are probably genuine.
If any casino group thinks that a players identity is questionable then it is in both parties interests to have this clarified before any promotion/bonus cash is placed into an account.
It is simply not good enough for a casino to be happy to recieve deposits unquestioningly and then when by miracle of miracles when some poor sap actualy wins and tries to cash out they begin an invenstigation that would make the Spanish Inquisition look like a Girls night out.
I can not believe that so many of you on this site find it appropriate to excuse William Hills handling of this matter.
Like I say Casino's should verify accounts before deposits can be made or bonuses are awarded or risk being accused of stealing and cheating as they have absolutely no excuse to do otherwise.Oh unless greed constitutes an excuse.
William Hill shame on you.

Totally correct.

The casino was happy for him to risk his money. ONLY when he wants to see it do they tell him there is a problem.

Obviously the casino is at fault. Because of their greed to get people gambling as fast as possible they onbly ID people when they want to leave (which in their greed they are happy to do as slow as possible).

And some people have the nerve to say the player is fraudulent.

Online casinos are just not worth it .... too much deceit time after time after time. And, guess, what, its ALWAYS the players problem.

 

[tennis_balls]

Leon, did you try calling WillHill yet?

maybe you can at learn their reason for not paying though I doubt you'll get paid. it's at least worth a shot.

i believe your story, but unfortunately that's the same sort of story that a multiple account user might use so it's a hard sell to a casino.

while willhill has inconsistent (putting it mildly) customer service, I don't think they would stonewall you like that by phone if you were civil.

 

[soflat]

I can not believe that so many of you on this site find it appropriate to excuse William Hills handling of this matter.
Like I say Casino's should verify accounts before deposits can be made or bonuses are awarded or risk being accused of stealing and cheating as they have absolutely no excuse to do otherwise.Oh unless greed constitutes an excuse.
William Hill shame on you.

Who said it was appropriate? The OP asked what he could do about it and people are just telling him he is screwed. I can sympathize with him, but that won't get him his winnings.

He can ask CM or PAB. I think those are the only options.

 

[Leon_Lilhauge]

Thanks to everybody for taking part of this debate! And @Rusty, thanks for backing me especially up on this, I can assure everybody that I am VERY genuine

Leon, did you try calling WillHill yet?
Actually I tried so many times, but it is impossible to get through. I have this telephone card, and for 100 danish crowns (18$) I get like 12 minutes so something is terribly wrong. The 2 other numbers they have provided me with on their webpage, simply don't work. I have asked them to call me back like 3 or 4 times, but as anything else they don't want to, they simply ignore my requests.

If any casino group thinks that a players identity is questionable then it is in both parties interests to have this clarified before any promotion/bonus cash is placed into an account.
Good Point! I have sent them all my documents to verify my identity, and I am going to ask my friend to do the same, so that they can see that we are not the same person

The casino was happy for him to risk his money. ONLY when he wants to see it do they tell him there is a problem.
Exactly that's what I don't like. I can understand that they get suspicious and that they want to verify my identity. The problem is that they won't tell me what the problem is, and they are so difficult to communicate with cause their supporters don't care about us, and they only answer if they feel like it. I have read other threads about William Hill, and it seems that I don't have to take this personally, they simply don't treat they custumers well....

Actually I have written to them a couple of times if they could please get me the email of one of their floormanagers, so that I at least could get back to the same person every time not having to explain the matter over and over again to new supporters....They have ignored all my requests..

So I was thinking if any of you guys have ever had contact with some kind of manager from William Hill? I am sure he would understand better. I have "pitched a bitch" yesterday, but I'd like to do anything that I can myself to clarify this matter...

 

[tennis_balls]

if you have a mic or head-set you can call via your computer for pennies

 

[TheGooner]

The casino was happy for him to risk his money. ONLY when he wants to see it do they tell him there is a problem.

Actually that's not true is it ?

William Hill were perfectly happy for him to use his MAC and his account and there would not have been an issue at all - no conflicts with name, address, or computer.

But (according to the story) he decides to go and use a friends computer - while his friend watches a movie ...

So I'm guess he didn't reload the software - simply used his friends software with his own account number and that's where the conflict occurs.

Now lets be honest ..

How many times when you hear this story of 1 PC and multiple accounts is the answer simply a scam. I know why the account has been suspended. So does anyone who has been playin online for more than 1 week.


But ...
- I don't like the fact that William Hill do not specify exactly what is wrong.
- Nor do I like the total confiscation of funds.

If this breach (using the same computer as another account) is a material reason to terminate the account then surely William Hill should be refunding the initial deposit or the current balance (whichever is the lessor).

I don't see that they can totally confiscate ALL funds - that is theft.
And that's what I'd support in the PAB.

 

[tennis_balls]

surely William Hill should be refunding the initial deposit or the current balance (whichever is the lessor).

according to the 1st message of this thread, WillHill did refund the initial $80 deposit to his Neteller.

 

[chuchu59]

a lot of casinos have special rules for players from Denmark. are you using a new computer or did you buy a used one in Denmark?

Actually I signed up from my MAC computer at the non downloadable version, but in the downloadable version the bonus system doesn't work, so I tried to download the caisno. However, the computer wouldn't recognize the file, so I went to a friend's house who already has William Hill installed on his computer and I played from there.

I never imagined that it could be a problem, do you seriously think that this is the reason of all the accusations? My friend was not participating at all, he was just watching a movie while I played from his computer. If this is the reason, still what have I done wrong, how could he have heped me, I was just using my own william hill account and my own Neteller account, it had nothing to do with him at all.......

Leon,

Were the bonuses automatically given? The Crypto software should have recognised that the signup bonus was already given to an account within this IP address and would have refused a second bonus. Since it was given, why shouldnt the casino honour the winnings. When I played with William Hill several years ago, both my wife and I were entitled to both the signup and monthly bonuses and whoever claimed it first was automatically credited whereas the other was credited manually after a claim by e-mail.

 

[Leon_Lilhauge]

according to the 1st message of this thread, WillHill did refund the initial $80 deposit to his Neteller
Yes, but they have still confiscated 289$ of the 369$ I cashed out

Were the bonuses automatically given? The Crypto software should have recognised that the signup bonus was already given to an account within this IP address and would have refused a second bonus. Since it was given, why shouldnt the casino honour the winnings.
Yes, the bonus was given automatically in the downloadable casino, as soon as I bougt chips for the 80$ which I had purchased originally from my MAC

He can ask CM or PAB. I think those are the only options.
I have already Pitched a Bitch

if you have a mic or head-set you can call via your computer for pennies
I have SKYPE and I have tried all the numbers, but I can't make it work. The code for England from Denmark is 0044. Could you tell me exactly how to put in the number, and I would call them right away

 

[soflat]

Leon,

Did you use the bonus money to win? In other words did you lose more than the initial deposit amount and start to use the 80 bonus chips before your started winning, or did you make a big bet that included the bonus chips? If you never used the bonus chips to make a bet, then I think they should only confiscate them (the bonus) and allow you your winnings.

Also, did you play the bonus in the same manner as your friend?

 

[Leon_Lilhauge]

Did you use the bonus money to win? In other words did you lose more than the initial deposit amount and start to use the 80 bonus chips before your started winning, or did you make a big bet that included the bonus chips?
Not at all, I was just pretty lucky from the start, playing mostly 5$ and 10$ bets. I am quite sure that I was never under the initial 160$ (80$ purchase + 80$ bonus)

Also, did you play the bonus in the same manner as your friend?
I am not sure. When I started playing BJ he told me about progression play which I have played almost from the start. It may be similar to his way of playing but I am much more willing to take risks than I believe he is, so I would throw a 20$ or 25$ bet out of nowhere, once in a while

 

[frufrugirl]

I have looked everywhere on Willhills t&c's and cannot find the standard - only one ip address allowed(in fact, their t&c's are hard to find if you have not downloaded)...Im glad you have PB'd...I agree with everyone that WillHill should tell you whats up -
Everyone -you all say that depositers should be verified before bonus being given..given that cashing out takes usually 4-24 hrs (or longer)for that reason, wouldnt it take that long for you to get your deposit and bonus verified? Would new or old online players take to waiting that long to get your first signup bonus? Just a thought.

 

[tennis_balls]

I have looked everywhere on Willhills t&c's and cannot find the standard - only one ip address allowed(in fact, their t&c's are hard to find if you have not downloaded

You do not have permission to view link Log in or register now.

under #1.....not hidden nor that hard to find

 

[frufrugirl]

Thanks TB but that is the same t&c's I listed earlier..
I mean like Inetbets t&c, its pretty clear you can only use one bonus per computer********************************************
One Bonus amount/account per family/household/computer.
****************************************************
and Intercasino
Controlled access
InterCasino accounts may only be accessed with a unique username (alias) and password from the original computer where the account was opened. ********************************************************

thats pretty clear...but I cant find anything in Willhill thats specific....

 

[vinylweatherman]

WillHill BS

Looks like BS to me.

The "easy guide" to installation makes no mention of the fact that the MAC does not support the download casino, BUT it does state that the bonus is only allowed in the download casino. The CD is marked as "currently unavailable", and our Danish friend mentions being unable to make contact by phone or get proper answers to e-mails.
There is actually NO ban on multiple accounts, they are catered for in a term that states "one bonus.... regardless of the number of accounts".
If the software automatically gave the bonus when a friends computer was used to play the account registered elsewhere, it is not up to the player to have the relevant knowledge of computers and software to immediately think something has gone wrong and seek clarification from CS.
The fact that play was on a friends PC is irrelevant, the account was registered on the player's own PC, and this should define the identity.

I can only think that errors in the software made it look like registration took place on the friends computer, however, the software should not have automatically allocated the bonus, and a manual request should have been necessary, which would then have been refused at the outset.

Quite probably being Danish is enough to get banned at the slightest hint of irregularity. It seems that casinos have certain countries blacklisted, even though not explicit in terms and conditions. Denmark is one such blackened nation, and one story is that it dates back a few years when a TV programme gave a blow by blow guide to ripping off casino bonuses. Most bonus "abusers" are fortunate not to have idiots for TV executives and the "secrets" are well kept. Our own Channel 4 was rumoured to be trying to make a documentary on players who make a living playing on fruit machines, but they could not get anyone to agree to show the methods on TV!

 

[Leon_Lilhauge]

Very good points Vinylweatherman! I hope that The Casinomeister will read this thread as well as my PAB since it has much more information than the PAB itself..

 

[The Dude]

The PAB has been forwarded to WH; they are aware of the problem and I hope to have an answer soon.

 

[The Dude]

And just to show that they are on top of things, it was WH that directed me to this thread. They wanted to resolve this problem and asked for further information, I checked my PABs and there it was. PAB sent.

This is why it is important to follow up on your complaints. I do not read every thread in the forum - and with the relaunch, I was preoccupied with webmaster stuff.

We should hear of something shortly.

 

[sumerafa]

The PAB has been forwarded to WH; they are aware of the problem and I hope to have an answer soon.

dear bryan, could you please forward my PAB to eh as well.
my login at casino meister= sumerafa
email = [email protected]
and i have already sent you all details in PAB.
thanx

 

[happygobrokey]

my 2c,

how many gnomers would also be registering from a different ip and then playing via their home computer.

they both played progressive bets, classic danish whore manoeuvre.

of course they suspect something.

one question i have, do not cryptos like wh have a special guest # for when one is playing on a different comp than the one they used to register? this still leaves open the gnoming factor, but wouldn't it at least show for certain the origin of the registration?

if they let you play on another computer that has the software, they shouldn't turn around and void your play. the guest # feature implicitly allows players to use two or more accounts from one computer.

i'm really waffling on this one. i think it hinges on the player's legitimacy. i hate gnomers! they abuse the bonuses and ruin it for everyone else. when people say "i'm down 5 times on the mansion freebet" they are taking real people's spots and giving players a bad name. denmark is notorious for gnomers and hit-run whores. but not every player is like that.

wow my head is done in. is this guy for real? if he is they should cough up. chalk it up to translation, but some of his phrases make me doubt him. if i understood correctly, he couldn't get the bonus to activate on his computer, so they did in fact credit 2 bonuses to the same ip (if the friend did actually claim the signup prior) and allow play without any inkling of foul play cried. so if he's for real, he's in the right. i hope to buddha he isn't a danish gnomer crying to cm to help him recoup his dirty winnings...

 

[henryVIII]

happygobrokey is correct here I think.

Earlier I wrote that it is wrong for a casino to let people gamble their money and only afterwards find a problem.

However, I have to say, if I was the casino I would be suspicious.

But, just being Judge Judy for a moment ... my feeling is :

To register at one computer but play at another sounds almost like a gnoming tactic. You can even imagine the conversation ... "no, you dont have to download stuff, just register at the site and Ill play the rest out on my pc and give you half the EV".

The idea of someone going round to a friends house to play online casinos while he 'watches a movie' is just bizarre.

That in itself suggests someone who is very keen to play at this particular casino for just one session.

Again, just gut feel ... but when someone complains here and it takes until their forth post before the real issue is mentioned suggests the player is all to aware of what he has been doing.

The mock suprise that this could be an issue (I mean, it never crossed my mind to mention it in telling whats happened) jars with the reality of someone who is so sussed about bonuses that he, apprently, will even go around to a friends house to compklete a WR while "he watches a movie".

Thats a big effort to make for a one off/infrequent player as he was presenting himself.

If I was the casino I would probably do the same.

 

[Leon_Lilhauge]

What is this:
they both played progressive bets, classic danish whore manoeuvre
@happygobrokey: I have heard about the harrassment against danish players for some false chargeback accusations, but this is ridiculous: You think I am part of a conspiracy just because I am danish?

The idea of someone going round to a friends house to play online casinos while he 'watches a movie' is just bizarre.
What is bizarre about this??? I have already explained that I went there cuz I could not play from my own mac computer. William Hill can feel welcome to check from where my account was created and they will see that it is a differentIP adress.... I cant believe that some people suspect this so much. Why would I want to be excluded from there as a new player?

To register at one computer but play at another sounds almost like a gnoming tactic. You can even imagine the conversation ... "no, you dont have to download stuff, just register at the site and Ill play the rest out on my pc and give you half the EV".
I cant belive it. What if I had lost all the 80$, how would I be able to share the winnings!? I mean 80$ for 80$ with a wager of 1600 could easily end up aloss of the 80$, which I of course was aware of. It wouldnt be fair to the casino otherwise.

wow my head is done in. is this guy for real?
I cannot do more to prove that I am real, but I would love to call William Hill and talk with them. However none of their telephone numbers work unless maybe if you live in Great Brittain. I have written them at least 3 times and asked them to call me back but they just ignore my requests as well as they ignore explaining me what exactly I have done wrong...

henryVIII & happygobrokey: How can you support a casino that obviosuly cares so little about their custumers?? I read that they had earned somthing like 200 million punds in 2005 (may be more or less) They should have money for hiring better supporters and not treat people like I have been treated as well as other players complaining about them here at Casinomeister. For 289$ they jeopardize their reputation and only because of a suspicion, I just dont get it....

 

[happygobrokey]

you had every opportunity to play at a friend's house who had never played at wh before and none of this would ever have happened.

and if you'll notice, i said also that if the casino wants to let you sign in, play, and collect a bonus from another computer they should allow it.

and when i said classic danish whore manoeuvre, i mean that this was a well-published strategy in denmark for taking advantage of bonuses, and as you are well aware they can review your play and deny your bonus even if you had played from home, if you are deemed to be abusing the bonus. being danish is a red flag to casinos, and though you may well be a regular casual player, the fact remains that you could easily be a gnomer/abuser and being from where you are doesn't help your case.

it is only amplified because you signed up from "your" computer and then played strictly and only from a "friend's" in a similar style to that of your "friend" who also played at wh. your "friend" might be you and they are allowed to look into it.

oh, i've got a question. has the friend's account been locked as well? you haven't mentioned how angry he is that now he can't play there because he was dumb enough to let you play.

and fwiw, one alleged danish gnomer could not do anything to harm the reputation of such an operation. i can guarantee that no one here is going to quit playing at wh because they locked you out. maybe danes who gnome will get wise and avoid the place, but they don't want that business anyway. cheers!

 

[chuchu59]

On the subject of 'Danish players' or players from any particular country, I cannot understand why casinos should choose to discriminate against them and label them as bonus abusers. All players should be regarded as individuals and classifying them as bonus 'whores' or 'abusers' just because of their country of abode is disrespectful.

OK, so players from certain countries tend to play the minimum WRs and cash out. So what? The casino designed the sign-up/recurring bonuses to entice players to join and if anyone is clever enough to beat them at their game, tough luck to the casino. Of course the casino can choose whose business it wants but this is blatant discrimination. Can B&M casinos turn you away because of your country of origin. I doubt it unless there are security risks eg terrorism

 

[happygobrokey]

was our buddy leon ever going to play there again? if so, was he going to go over to his friend's house every time because he can't claim the bonuses on his mac? if he wanted to play again after doing the signup, imo he should prefer to do so from his own home at his own convenience and should have found a way to make it work on his own computer.

 

[winbig]

imo he should prefer to do so from his own home at his own convenience and should have found a way to make it work on his own computer.

Short of buying a PC, that's not going to happen.

 

[Leon_Lilhauge]

you had every opportunity to play at a friend's house who had never played at wh before and none of this would ever have happened.
That is very true, but I never imagined, that it would be a problem at all. How could I know, as a new player, with very little casino experience, that it makes you a criminal, in some people´s eyes, logging in from another computer than your own. I would never have imagined this turning out to be such a big problem.....

and if you'll notice, i said also that if the casino wants to let you sign in, play, and collect a bonus from another computer they should allow it.
Why didnt the casino write in their terms and conditions that you can never log in and play from a computer which is not yours? @happygobrokey: Obviously it should be the other way around. How am I supposed to take all these precautions when I have so little experience playing at casinos? The casino should inform me in their terms like Inter does (dont rememeber who metioned it in this thread)

oh, i've got a question. has the friend's account been locked as well? you haven't mentioned how angry he is that now he can't play there because he was dumb enough to let you play
Well, he is as surprised as me. His account has been locked as well, though he has not had any money confiscated from his account. I can ask him to write in the thread as well, I think he has written William Hill to clarify this matter, but they probably have just ignored him as well.

i can guarantee that no one here is going to quit playing at wh because they locked you out. Do you have a personal interest in defending William Hill? You simply ignore all the facts about them treating they players (not only me) very badly..

OK, so players from certain countries tend to play the minimum WRs and cash out. So what? The casino designed the sign-up/recurring bonuses to entice players to join and if anyone is clever enough to beat them at their game, tough luck to the casino.
Yes I just dont get it either. This has been the first, and probably last time, that I have played at the casino. Lets say that I hadnt been excluded month after month only played for bonuses, then casino could feel feel free to exclude me from recieving the monthly bonus, that would only be fair..

Of course the casino can choose whose business it wants but this is blatant discrimination. Can B&M casinos turn you away because of your country of origin. I doubt it unless there are security risks eg terrorism
Maybe this has something to do with the muhammed crisis lol

All players should be regarded as individuals and classifying them as bonus 'whores' or 'abusers' just because of their country of abode is disrespectful. @chuchu59: Thanks, just my words.

 

[happygobrokey]

and if you'll notice, i said also that if the casino wants to let you sign in, play, and collect a bonus from another computer they should allow it.
Why didnt the casino write in their terms and conditions that you can never log in and play from a computer which is not yours? @happygobrokey: Obviously it should be the other way around. How am I supposed to take all these precautions when I have so little experience playing at casinos? The casino should inform me in their terms like Inter does (dont rememeber who metioned it in this thread)

what i am saying is that they should have warned you and not allowed that computer to collect the sign up bonus if they were going to turn around and void your play. the way you went about it raises doubt/suspicion, but the fact that they allow you to collect bonuses and play on that other computer means they are fine with letting you do what you did.

if i were you, i would be equally pissed, but from the outside looking in, you look very questionable. if they believe you and your friend are one and the same person, or that your friend was using your account (possibly without your consent), they reserve the right to do what they've done because they suspect they have given the same person two bonuses.

once again they leave themselves open to this sort of thing by even allowing two different accounts to play on the same computer. not your fault that they've done what they've now done, but they are erring on the side of caution.

it's entirely possible after scrutinous review along with verifying both of your identities that they will unlock and restore your balances. not likely since they sent back your deposit, but they do get raped by gnomes and it's not fair to legitimate players to let one person claim and abuse multiple signups. not saying that's you or your friend, but it could be and they are just covering their own ass.

i really do hope you're legit, because it multiplies the evil of gnoming tenfold if you whine about getting caught to a forum for real players' disputes. downright deplorable. anyway, don't try to convince me; i have no clout or vested interest. keep trying with wh and don't let cynical racists like me keep you down. but damn them danes might just be crafty enough to pull the nationality card all innocent like...

 

[soflat]

Leon, Did your friend have other friends who played from his computer or another nearby computer?

 

[Leon_Lilhauge]

No he didnt. At least that is what he says

 

[Leon_Lilhauge]

what i am saying is that they should have warned you and not allowed that computer to collect the sign up bonus if they were going to turn around and void your play. the way you went about it raises doubt/suspicion, but the fact that they allow you to collect bonuses and play on that other computer means they are fine with letting you do what you did.

I am sorry if I misunderstood you and I think that you are right. They should have warned me or denied me the bonus from the other computer. Anyway, how can they confiscate my winnings? The most logical solution to their suspicion would be confiscating the 80$ bonus and at least give me my 209$ winnings then, right?

 

[henryVIII]

Leon, I'd forget it.

No casino in the world would pay you after doing this type of thing.

If you couldnt play the casino on your own computer ... why didnt you join another one? There are hundreds of them.

You were clearly after their bonus and only that.

If only it was like you want it ... I could sign up all my relatives and friends tonight and get $000s of bonuses' again and again. Except no casino would ever give a bonus to anyone after a while.

It appears a little greedy.

 

[Leon_Lilhauge]

If you couldnt play the casino on your own computer ... why didnt you join another one? There are hundreds of them.
Not at all. The only casinos I can play from my own computer are the casino with Java software such as Cherry casino and Inter casino, where i have already played. Unless you buy a special program for MAC you almost wont be able to install any Windows Xp program.


You were clearly after their bonus and only that.
That is some of a statement. I signed up to the casino and of course I took advantage of the sig up offer, why wouldnt I? Now since my account has been blocked I probably wont play again, but how can you state that I would not come back and play reguarly at the casino after playing the welcome bonus?

 

[soflat]

You were clearly after their bonus and only that.

That is some of a statement. I signed up to the casino and of course I took advantage of the sig up offer, why wouldnt I? Now since my account has been blocked I probably wont play again, but how can you state that I would not come back and play reguarly at the casino after playing the welcome bonus?

Which casinos do you regularly play at?

If everything you said is true, then I think they owe you your winnings.

 

[henryVIII]

You were clearly after their bonus and only that.
That is some of a statement. I signed up to the casino and of course I took advantage of the sig up offer, why wouldnt I? Now since my account has been blocked I probably wont play again, but how can you state that I would not come back and play reguarly at the casino after playing the welcome bonus?

Well, you couldn't play regularly because, as you say, you cant get it on your computer. Unless your friend watches movies every night.

That said, Im not saying you are wrong to chase a bonus (thats why they have them) and hope everything works out OK.

 

[happygobrokey]

is cm working on this one? b was p'ed, no? any word on anything from wh? can we drop the hammer or is it still up in the air?

 

[Leon_Lilhauge]

Which casinos do you regularly play at?
I dont really see what it has to do with William Hill not paying me, but if you really want to know I prefer to play Netentertainment casinos cause I like the fast software. I also like Cryptologic, cuz even though you can be extremely unlucky once in a while I have also had my good moments there. Finally I sometimes play slots at Microgaming casinos, especially I like "HOHOHO" and the new "Loaded" slot which is hilarious

Well, you couldn't play regularly because, as you say, you cant get it on your computer. Unless your friend watches movies every night.
I was actually thinking about getting the program to my Mac that makes it possible to use Windows programmes. I can play Netentertainment and Cryptologic from my own computer because it is Java so it works fine on MAC.

Then I have played the slots from the same friend`s house as well. I Started watching him play to see his way of playing, and then later on I played myself. It has never been a problem playing Slots from his computer even though he also has an account at the same casino. This is also the reason why I never believed that it would be a problem playing William Hill from his computer..

 

[happygobrokey]

hold the phone! so you have "played casinos" at your "friend's house" before? you're done for. from the selectivity of the casinos you play at, it seems you are going to sites that perhaps both allow danes and allow them to collect bonuses?

and both you and your friend have been opening/playing accounts on the same computer to achieve this purpose? even if you are two real players, i think the possibility remains that you might be "sharing losses" like as in if one busts, the other will likely make a win and you two just split the overall profits at the end? and it's only a short flight of fancy to envision this where it is actually only one person hitting the site twice and using a freind's identity though the friend is not involved in the scheme.

that'll teach you to buy a mac.

ha ha anyone here frequent 2+2? did you see the thread from this russian guy "can i hide/block/reroute my ip so the casino thinks i am playing in an approved country?"