William Hill has confiscated my 289$ winnings for no reason!

[Leon_Lilhauge]

THis is very very frustrating! I must have written at least 15 mails, and it is so difficult to recieve an answer from them, and it is always just a copy/paste of the same paragraph:

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

I have asked again and again for a concrete explanation, since I simply do not understand what is going on and why my winnings have been taken.

As a new player I purchased 80$ wagered more than I was supposed to on Blackjack and withdrew 369$. However it took a long long time and I was not beeing paid. Then I was asked to send my personal scanned documents for security which I did. I had to send the documents 3 times and wait three days before I finally recieved a confirmation that my account had been verified.

Hi Leon,

Thank you for your documents.

We have sent your original deposit 80usd to your Neteller account.

Your account will remain closed as per our terms and conditions.

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion"

I now understand that they believe that I am a part of some kind of conspiracy, which is crazy cause I do not know what is going on, and all their supporters simply refuse to provide me with concrete information about what I have done wrong. Instead they simply copy/paste the same paragraph in the emails every time without any further explanation.

Are they trying to steal my money or what is happening? As a new player how am I supposed to cheat them. The most weird thing is the fact that William Hill is the biggest bookmaking company in Great Brittain, so why do they want to jeopardize their good reputation (which may be not so good)

I have written so many emails and it feels like they supporters don't care about me at all. I feel like beeing part of "The Process" by Franz Kafka, in which the main character is sentenced without ever being told the reason why. I have just started playing casino and I didn't believe that the casino had these dirty methods to take away money from us....What would you do now if you were me?

[frufrugirl]

What do you mean you wagered more than you should have on BJ?
Where you using a bonus?
What were you playing and have you ever been kicked out of another casino?(or banned)
Not trying to be mean but these may give others a clue as to how to help you.

[Leon_Lilhauge]

What do you mean you wagered more than you should have on BJ?
Yes I fulfilled the wager requirement playing blackjack:

"To cash out the bonus you must wager an aggregate total of $2,000 for the initial $80 match bonus. See general terms and conditions for eligible games"

"Bets on Roulette, Baccarat, Punto Banco and Craps will not contribute to the bonus turn requirement "

Where you using a bonus?
Yes I was, the 80$ for 80$ welcome bonus

What were you playing and have you ever been kicked out of another casino(or banned)?
No, This is one of the first time I ever play, I have been gambling for aproximately 2 months. That is the reason why I am so shocked, why would one of the biggest casinos cheat me for no reason?

[tennis_balls]

a lot of casinos have special rules for players from Denmark. are you using a new computer or did you buy a used one in Denmark?

another possibility is that your name/address match a problem player in their database

[Leon_Lilhauge]

Even though that I am from Denmnark, it doesn't say anything in the terms and conditions about special rules for us, what have we done anyway? I hope the casinos don't start blaiming us for the Muhammed drawings too

[Leon_Lilhauge]

a lot of casinos have special rules for players from Denmark. are you using a new computer or did you buy a used one in Denmark?

Actually I signed up from my MAC computer at the non downloadable version, but in the downloadable version the bonus system doesn't work, so I tried to download the caisno. However, the computer wouldn't recognize the file, so I went to a friend's house who already has William Hill installed on his computer and I played from there.

I never imagined that it could be a problem, do you seriously think that this is the reason of all the accusations? My friend was not participating at all, he was just watching a movie while I played from his computer. If this is the reason, still what have I done wrong, how could he have heped me, I was just using my own william hill account and my own Neteller account, it had nothing to do with him at all.......

[TheGooner]

Generally players are not allowed to have two accounts - for obvious reasons.

When you play online there are lots of small files and cookies that are downloaded onto a computer - these are used by the casino to identify you - and tell them other things like play history and computer defaults.

It is also relatively straight forward for them to see that there is another gambling account in a different name that uses that computer.

You explanation for that makes sense to me - and is certainly plausible ... but ... you can be sure that the casino have not taken the soft option.

The casino appear to have decided that you are actually the same person, opening multiple accounts on the same computer in order to try and get the joining bonus many times over.

YOU ARE NOW SCREWED


Basically - no matter what you say to the casino from now on - you will not get any more cash from them.

MULTIPLE ACCOUNTS - CASE CLOSED as far as the casino is concerned.

[Leon_Lilhauge]

The casino appear to have decided that you are actually the same person, opening multiple accounts on the same computer in order to try and get the joining bonus many times over.

That is impossible, cause I've sent them scans of my passport etc. so they cannot claim that I am the same person as my friend, that would be ridiculous.

Basically - no matter what you say to the casino from now on - you will not get any more cash from them.

I see, but they still have no right to confiscate my 289$, I have not breaken the rules, if they want, they can check the IP from which my account was created and they will see that it is actually from my house. I feel really bad about beeing accused of fraud, for me that is a very serious matter and I would like to have the casino understand that it has never been my intention to cheat them or trick them in any way.

Let's say I wanted to cheat them, how would I do it? not fulfilling the wager requirement or playing illegal games would disqualify me anyway.. I don't get it, as a new custumer to their casino and after beeing lucky the first time, there is a good chance that I may return and play alot at their casino, so why would they treat me like this?

[soflat]

Originally Posted by Leon_Lilhauge

Let's say I wanted to cheat them, how would I do it? not fulfilling the wager requirement or playing illegal games would disqualify me anyway.. I don't get it, as a new custumer to their casino and after beeing lucky the first time, there is a good chance that I may return and play alot at their casino, so why would they treat me like this?

They've probably seen this hundreds of times: someone from Denmark signs up for an account from the same computer as another person, wins on the bonus and cashes out never to play again. A lot of the time it is the same person. I'm not saying that you fall into that category, but just that your chances of prevailing here are pretty slim given that situation.

Don't play a casino from any computer that has been played on before.

[Leon_Lilhauge]

They've probably seen this hundreds of times: someone from Denmark signs up for an account from the same computer as another person, wins on the bonus and cashes out never to play again. A lot of the time it is the same person. I'm not saying that you fall into that category, but just that your chances of prevailing here are pretty slim given that situation.

I did NOT sign up from his computer, I just used it because my MAC does not work with Windows XP programmes. Do you guys really think that it is fair confiscating my money? I have done anything I can, I have verified my identity, and I'd better ask my friend to do that as well.

Since when has it become so that the casinos can treat you however they want to? They don't even have to prove anything, they have refused to tell me the reason WHY my money has been confiscated. At least if they could give me a decent explanation instead of their arrogant paragraph copy/paste unpersonal emails.

I actually started playing casinos because I had heard that most of them could be trusted, then I play William Hill, biggest bookmaker site in England and they fuck me up for no reason.....now I don't know what to think...