William Hill has confiscated my 289$ winnings for no reason!

[Leon_Lilhauge]

according to the 1st message of this thread, WillHill did refund the initial $80 deposit to his Neteller
Yes, but they have still confiscated 289$ of the 369$ I cashed out

Were the bonuses automatically given? The Crypto software should have recognised that the signup bonus was already given to an account within this IP address and would have refused a second bonus. Since it was given, why shouldnt the casino honour the winnings.
Yes, the bonus was given automatically in the downloadable casino, as soon as I bougt chips for the 80$ which I had purchased originally from my MAC

He can ask CM or PAB. I think those are the only options.
I have already Pitched a Bitch

if you have a mic or head-set you can call via your computer for pennies
I have SKYPE and I have tried all the numbers, but I can't make it work. The code for England from Denmark is 0044. Could you tell me exactly how to put in the number, and I would call them right away

[soflat]

Leon,

Did you use the bonus money to win? In other words did you lose more than the initial deposit amount and start to use the 80 bonus chips before your started winning, or did you make a big bet that included the bonus chips? If you never used the bonus chips to make a bet, then I think they should only confiscate them (the bonus) and allow you your winnings.

Also, did you play the bonus in the same manner as your friend?

[Leon_Lilhauge]

Did you use the bonus money to win? In other words did you lose more than the initial deposit amount and start to use the 80 bonus chips before your started winning, or did you make a big bet that included the bonus chips?
Not at all, I was just pretty lucky from the start, playing mostly 5$ and 10$ bets. I am quite sure that I was never under the initial 160$ (80$ purchase + 80$ bonus)

Also, did you play the bonus in the same manner as your friend?
I am not sure. When I started playing BJ he told me about progression play which I have played almost from the start. It may be similar to his way of playing but I am much more willing to take risks than I believe he is, so I would throw a 20$ or 25$ bet out of nowhere, once in a while

[frufrugirl]

I have looked everywhere on Willhills t&c's and cannot find the standard - only one ip address allowed(in fact, their t&c's are hard to find if you have not downloaded)...Im glad you have PB'd...I agree with everyone that WillHill should tell you whats up -
Everyone -you all say that depositers should be verified before bonus being given..given that cashing out takes usually 4-24 hrs (or longer)for that reason, wouldnt it take that long for you to get your deposit and bonus verified? Would new or old online players take to waiting that long to get your first signup bonus? Just a thought.

[tennis_balls]

I have looked everywhere on Willhills t&c's and cannot find the standard - only one ip address allowed(in fact, their t&c's are hard to find if you have not downloaded

General Promotion Terms And Conditions

under #1.....not hidden nor that hard to find

[frufrugirl]

Thanks TB but that is the same t&c's I listed earlier..
I mean like Inetbets t&c, its pretty clear you can only use one bonus per computer****************************************** **
One Bonus amount/account per family/household/computer.
************************************************** **
and Intercasino
Controlled access
InterCasino accounts may only be accessed with a unique username (alias) and password from the original computer where the account was opened. ************************************************** ******

thats pretty clear...but I cant find anything in Willhill thats specific....

[vinylweatherman]

Looks like BS to me.

The "easy guide" to installation makes no mention of the fact that the MAC does not support the download casino, BUT it does state that the bonus is only allowed in the download casino. The CD is marked as "currently unavailable", and our Danish friend mentions being unable to make contact by phone or get proper answers to e-mails.
There is actually NO ban on multiple accounts, they are catered for in a term that states "one bonus.... regardless of the number of accounts".
If the software automatically gave the bonus when a friends computer was used to play the account registered elsewhere, it is not up to the player to have the relevant knowledge of computers and software to immediately think something has gone wrong and seek clarification from CS.
The fact that play was on a friends PC is irrelevant, the account was registered on the player's own PC, and this should define the identity.

I can only think that errors in the software made it look like registration took place on the friends computer, however, the software should not have automatically allocated the bonus, and a manual request should have been necessary, which would then have been refused at the outset.

Quite probably being Danish is enough to get banned at the slightest hint of irregularity. It seems that casinos have certain countries blacklisted, even though not explicit in terms and conditions. Denmark is one such blackened nation, and one story is that it dates back a few years when a TV programme gave a blow by blow guide to ripping off casino bonuses. Most bonus "abusers" are fortunate not to have idiots for TV executives and the "secrets" are well kept. Our own Channel 4 was rumoured to be trying to make a documentary on players who make a living playing on fruit machines, but they could not get anyone to agree to show the methods on TV!

[Leon_Lilhauge]

Very good points Vinylweatherman! I hope that The Casinomeister will read this thread as well as my PAB since it has much more information than the PAB itself..

[Casinomeister]

The PAB has been forwarded to WH; they are aware of the problem and I hope to have an answer soon.

[Casinomeister]

And just to show that they are on top of things, it was WH that directed me to this thread. They wanted to resolve this problem and asked for further information, I checked my PABs and there it was. PAB sent.

This is why it is important to follow up on your complaints. I do not read every thread in the forum - and with the relaunch, I was preoccupied with webmaster stuff.

We should hear of something shortly.