William Hill has confiscated my 289$ winnings for no reason!

[frufrugirl]

Will Hill has a good reputation with most of the players here. I understand your frustration but you have to understand you are playin with THEIR software, THEIR match money, and under THEIR terms. You are playing with a computer, and the only way they can id you is through the computer.
They are fully aware of soft ware clashes..thats why they offer a free download cd!!


This is from their t&cs.............................................. .........................
Each promotion is available only once per end user. The identity of an end user will be determined on the basis of all or any combination of the following: name, mailing address, e-mail address, IP address, credit/charge card number, computer, and any other forms of identification which may be required. Where multiple participation is permitted, the Casino and/or its authorised agent reserve the right to limit the number of bonuses that may be given to any one participant
............................................
Just the computer alone was enough to get you in this case.
If you want to gamble, go for it. Use the accredited casinos on this site..but read the t&cs before you deposit...only use your own computer, read if Denmark is allowed (its not allowed on lots of sites, just like the USA is getting banned from more and more sites..) and I would just ask for a refund of your deposit after once again CALMLY and POLITELY after explaining what has happened if you havent already done it and go somewhere else like the others recommended.
Im sorry you are going through this. Alot of us here have been stung by something we have done regarding t&cs, cashing out ect. We learned from it and the forum is a great way to hear about "what not to do's". Good luck to you!

[Rusty]

I feel bad for you and I think you are probably genuine.
If any casino group thinks that a players identity is questionable then it is in both parties interests to have this clarified before any promotion/bonus cash is placed into an account.
It is simply not good enough for a casino to be happy to recieve deposits unquestioningly and then when by miracle of miracles when some poor sap actualy wins and tries to cash out they begin an invenstigation that would make the Spanish Inquisition look like a Girls night out.
I can not believe that so many of you on this site find it appropriate to excuse William Hills handling of this matter.
Like I say Casino's should verify accounts before deposits can be made or bonuses are awarded or risk being accused of stealing and cheating as they have absolutely no excuse to do otherwise.Oh unless greed constitutes an excuse.
William Hill shame on you.

[henryVIII]

I feel bad for you and I think you are probably genuine.
If any casino group thinks that a players identity is questionable then it is in both parties interests to have this clarified before any promotion/bonus cash is placed into an account.
It is simply not good enough for a casino to be happy to recieve deposits unquestioningly and then when by miracle of miracles when some poor sap actualy wins and tries to cash out they begin an invenstigation that would make the Spanish Inquisition look like a Girls night out.
I can not believe that so many of you on this site find it appropriate to excuse William Hills handling of this matter.
Like I say Casino's should verify accounts before deposits can be made or bonuses are awarded or risk being accused of stealing and cheating as they have absolutely no excuse to do otherwise.Oh unless greed constitutes an excuse.
William Hill shame on you.

Totally correct.

The casino was happy for him to risk his money. ONLY when he wants to see it do they tell him there is a problem.

Obviously the casino is at fault. Because of their greed to get people gambling as fast as possible they onbly ID people when they want to leave (which in their greed they are happy to do as slow as possible).

And some people have the nerve to say the player is fraudulent.

Online casinos are just not worth it .... too much deceit time after time after time. And, guess, what, its ALWAYS the players problem.

[tennis_balls]

Leon, did you try calling WillHill yet?

maybe you can at learn their reason for not paying though I doubt you'll get paid. it's at least worth a shot.

i believe your story, but unfortunately that's the same sort of story that a multiple account user might use so it's a hard sell to a casino.

while willhill has inconsistent (putting it mildly) customer service, I don't think they would stonewall you like that by phone if you were civil.

[soflat]

I can not believe that so many of you on this site find it appropriate to excuse William Hills handling of this matter.
Like I say Casino's should verify accounts before deposits can be made or bonuses are awarded or risk being accused of stealing and cheating as they have absolutely no excuse to do otherwise.Oh unless greed constitutes an excuse.
William Hill shame on you.

Who said it was appropriate? The OP asked what he could do about it and people are just telling him he is screwed. I can sympathize with him, but that won't get him his winnings.

He can ask CM or PAB. I think those are the only options.

[Leon_Lilhauge]

Thanks to everybody for taking part of this debate! And @Rusty, thanks for backing me especially up on this, I can assure everybody that I am VERY genuine

Leon, did you try calling WillHill yet?
Actually I tried so many times, but it is impossible to get through. I have this telephone card, and for 100 danish crowns (18$) I get like 12 minutes so something is terribly wrong. The 2 other numbers they have provided me with on their webpage, simply don't work. I have asked them to call me back like 3 or 4 times, but as anything else they don't want to, they simply ignore my requests.

If any casino group thinks that a players identity is questionable then it is in both parties interests to have this clarified before any promotion/bonus cash is placed into an account.
Good Point! I have sent them all my documents to verify my identity, and I am going to ask my friend to do the same, so that they can see that we are not the same person

The casino was happy for him to risk his money. ONLY when he wants to see it do they tell him there is a problem.
Exactly that's what I don't like. I can understand that they get suspicious and that they want to verify my identity. The problem is that they won't tell me what the problem is, and they are so difficult to communicate with cause their supporters don't care about us, and they only answer if they feel like it. I have read other threads about William Hill, and it seems that I don't have to take this personally, they simply don't treat they custumers well....

Actually I have written to them a couple of times if they could please get me the email of one of their floormanagers, so that I at least could get back to the same person every time not having to explain the matter over and over again to new supporters....They have ignored all my requests..

So I was thinking if any of you guys have ever had contact with some kind of manager from William Hill? I am sure he would understand better. I have "pitched a bitch" yesterday, but I'd like to do anything that I can myself to clarify this matter...

[tennis_balls]

if you have a mic or head-set you can call via your computer for pennies

[TheGooner]

The casino was happy for him to risk his money. ONLY when he wants to see it do they tell him there is a problem.

Actually that's not true is it ?

William Hill were perfectly happy for him to use his MAC and his account and there would not have been an issue at all - no conflicts with name, address, or computer.

But (according to the story) he decides to go and use a friends computer - while his friend watches a movie ...

So I'm guess he didn't reload the software - simply used his friends software with his own account number and that's where the conflict occurs.

Now lets be honest ..

How many times when you hear this story of 1 PC and multiple accounts is the answer simply a scam. I know why the account has been suspended. So does anyone who has been playin online for more than 1 week.


But ...
- I don't like the fact that William Hill do not specify exactly what is wrong.
- Nor do I like the total confiscation of funds.

If this breach (using the same computer as another account) is a material reason to terminate the account then surely William Hill should be refunding the initial deposit or the current balance (whichever is the lessor).

I don't see that they can totally confiscate ALL funds - that is theft.
And that's what I'd support in the PAB.

[tennis_balls]

surely William Hill should be refunding the initial deposit or the current balance (whichever is the lessor).

according to the 1st message of this thread, WillHill did refund the initial $80 deposit to his Neteller.

[chuchu59]

a lot of casinos have special rules for players from Denmark. are you using a new computer or did you buy a used one in Denmark?

Actually I signed up from my MAC computer at the non downloadable version, but in the downloadable version the bonus system doesn't work, so I tried to download the caisno. However, the computer wouldn't recognize the file, so I went to a friend's house who already has William Hill installed on his computer and I played from there.

I never imagined that it could be a problem, do you seriously think that this is the reason of all the accusations? My friend was not participating at all, he was just watching a movie while I played from his computer. If this is the reason, still what have I done wrong, how could he have heped me, I was just using my own william hill account and my own Neteller account, it had nothing to do with him at all.......

Leon,

Were the bonuses automatically given? The Crypto software should have recognised that the signup bonus was already given to an account within this IP address and would have refused a second bonus. Since it was given, why shouldnt the casino honour the winnings. When I played with William Hill several years ago, both my wife and I were entitled to both the signup and monthly bonuses and whoever claimed it first was automatically credited whereas the other was credited manually after a claim by e-mail.