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Casino Complaints - Bonus Issues Complaints concerning bonuses are to be posted here

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  #11 (permalink)  
Old 5th September 2006, 08:48 PM
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yea, really. wtf?
  
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Quote:
Originally Posted by timtim View Post
the bitch has been pitched!
What did the rep on board here have to say?
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  #12 (permalink)  
Old 7th September 2006, 08:03 PM
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still waiting to hear from brian.....
dont have much confidence in the rep... suprisingly :P
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  #13 (permalink)  
Old 12th September 2006, 01:26 PM
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still waiting to hear from brian
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  #14 (permalink)  
Old 12th September 2006, 09:22 PM
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Quote:
Originally Posted by timtim View Post
still waiting to hear from brian
I'm waiting for word from the casino.
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  #15 (permalink)  
Old 22nd September 2006, 12:17 PM
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any news??
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  #16 (permalink)  
Old 17th October 2006, 03:36 PM
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still no reply. casinomeister???
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  #17 (permalink)  
Old 25th November 2006, 07:20 PM
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i guess my money has gone then....

ps> great avatar winbig lol
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  #18 (permalink)  
Old 25th November 2006, 07:41 PM
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http://www.ecogra.org/dispute.aspx?Page=3&OP=P
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  #19 (permalink)  
Old 25th November 2006, 08:34 PM
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I've resent the complaint.

I wouldn't get your hopes up since this casino group clamped down on several groups of bonus "Abusers" and fraudsters back in August. I'm guessing they pegged you as one of them.

Some of the players (some of whom were posting in the forum) were committing fraud, but others such as yourself (I'm assuming here) were probably nailed for "abusing" their bonuses = hospitality.

Hopefully I'll get a reply this time. Your complaint was sent to them on the 12th of September. My POC never got back to me on this.
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  #20 (permalink)  
Old 25th November 2006, 08:48 PM
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How Rude.
Quote:
Originally Posted by Casinomeister View Post
I've resent the complaint.

I wouldn't get your hopes up since this casino group clamped down on several groups of bonus "Abusers" and fraudsters back in August. I'm guessing they pegged you as one of them.

Some of the players (some of whom were posting in the forum) were committing fraud, but others such as yourself (I'm assuming here) were probably nailed for "abusing" their bonuses = hospitality.

Hopefully I'll get a reply this time. Your complaint was sent to them on the 12th of September. My POC never got back to me on this.

How rude of this casino to think that this entitles them to treat a player as though they are something the cat dragged in! Worse, they even choose to ignore Bryan (or they are spectacularly incompetent at dealing with player issues).
eCogra is probably the only way forward, but this type of behaviour seems increasingly common, even with reputable casinos.
If they are NOT indicating fraud, they should pay the last withdrawal, and mark the player's account not to receive further bonuses.

I have uninstalled all casinos from this group now, although I never had an issue with withdrawing and getting paid, there is too much "smoke" here, and I don't fancy ending up in the fire!
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