Beware Big Dollar Casino - locked me/confiscated because I won

[satori]

Their customer support may be a bit swamped with queries due to this promotion. I had emailed to ask if I was eligible since I already had an account there. I immediately received an autoreply with a 'trouble ticket' tracking number. The answer arrived within 24 hours. A 2nd question was answered in the same time frame but the 3rd took 2 days. The response time seems typical though not as speedy as other casino groups. But I do like the autoreply feature since you know that they have received your email.

[Dio]

I also received the $100 bonus code through post... Played a bit, lost it, but did not run into any problems, and actually had some fun

It's nice that more casinos are switching to Microgaming.

[KnickNut3]

UPDATE:

Well, I finally got my account unlocked after an hour on the phone and sending in ID 5 times to 3 different addresses.

I took my time playing out the WR since they seemed like a place that might be quick to label people "bonus abusers" and refuse to pay. I played a number of different games for about 1.3x the full wagering requirement, and fortunately was able to build my balance back up to the $300 required to cashout.

I actually received my cashout, no questions asked, about 3 days after I requested it! What a nice surprise! I know paying people their winnings shouldn't be a surprise, but it was good anyway,

Well, I withdraw my complaint from them, maybe they just did honestly mess up, but I'd still proceed with caution on this one

[nektar4d]

I have received the special letter invitation, signed in, entered coupon code for 100 free but received nothing.
Their support receives my emails but doesn't reply.
Not the best first impression so I have chosen to delay any deposit until this is cleared

[Trezz]

Originally Posted by nektar4d

I have received the special letter invitation, signed in, entered coupon code for 100 free but received nothing.
Their support receives my emails but doesn't reply.
Not the best first impression so I have chosen to delay any deposit until this is cleared

Don't take this the wrong way, but, you may want to check if your Country in not on the excluded list to receive bonuses. Try looking in the bowels of the T&C's or Rules...

I know you got sent bonus by s-mail, but sometime these casino promotions Depts are not too bright, or the more to the point the left hand is not talking to the right.

If this is not the case, I'd be looking at no loss, no gain and simply moving to another casino

[Zoozie]

I still do not get it.

I also play at Big$ casino and I have made several withdrawals when I had not cleared the bonus completely. According to the EZBonus T&C this is allowed, the bonus will just be removed. Because of the big$ special 5% VP rules it is simply takes forever to clear the bonus unless you increase bet size to a limit I am not comfortable with. Actually this is also the case with just the 10% rule. But I like the freedom of the EZBonus system. You can decide how much of the bonus you want to transfer to cash. On one occassion I made a 75$ deposit (75$ bonus also). I almost instantly hit some gigantic hits on slots and I came up to almost 700$. Then I simply just made a withdrawal and forfeited 75$ bonus money cashing out a little more than 600$. I got my money with no problems.

Am I missing something here? Maybe the 100$ freebie offer has some special T&C? (I busted on mine.)

Zoozie