Hello everyone,
I introduced myself in the Mansion bonus problems thread.
But for those who didnt read it my name is Edward and Im a long time reader of forum. I have signup with 13 different casinos through Casinomeister who has made some well earned coin off me. Things had gone pretty smoothly until this situation occured.
ON Aug 11 I sent them $280. Their bonus policy is wager 25x that amount (7000 in my case) on nonrestricted games and they will deposit 100% cashable bonus to account when requirements are met.
I was informed by CS that there is no way for player to track wagering but that it would be done in house and that I would have no problem getting money once requirement was met.
Over the next 2 days I made wagers on all the various VP including single and multi line, a little on table games and alot on slots including Thunderstruck
( see why people like this game even though it can sicken you at times like winning 5x your bet total combined on consecutive bonus rounds) and Tomb Raider. I went busto once and had to reup. All bets were on non resticted games, no issue there.
I kept track by hand, its not that big a deal as Ive done it at other casinos that dont have real time results. I kind of make a separate game out of that too.
On the morning of the 13th I knew that I was close as my tally was $6600 and its usually a little less than the real number. I emailed CS to get there total and was shocked that the only showed $3300. After a couple more emails stating their number couldnt be right, they sent me the report which showed the various games I played and how much was wagered each day on each game. After comparing that to my notes I determined that I was being shortchanged on the slots.
I told them that if they were to check actual game logs that there would most definately be several thousand in slot action that I wasnt given credit for. Last nite they forwarded a copy of the logs for the 2 days in question and requested that I review them and get back in touch. I spent several hours looking at the over 9000 individual actions, calculated my true bets and lo and behold I was right all along.
I tallied over $3800 in slot wagers yet there reports only game me credit for less than $400![]()
I just sent them an email detailing my findings. I also let them know that it was uncool for them to make me do all the work. I could see where the problem was just by looking at the reports, I told them how to find the problem by reviewing the game logs, and I still had to spend hours pouring over data and doing calculations.
I will say that they have been courteous and prompt in answering my emails.
I dont believe that they are intentionally trying to shaft me.
I also believe they will come to the same conclusions that I did simply by tallying up the wagers on the game logs and eventually resolving this snafu.
I wanted to post because maybe some of you all got shorted on slot play as well and didnt know it. Also even if ( a big if these days) a casino is honorable, there can be mistakes made. I chose to not post this in complaint section because I expect resolution. But you can better be sure that I will take this further if they now find some crazy reason not to bonus or pay me.
Good gaming,
Ed




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) and Tomb Raider. I went busto once and had to reup. All bets were on non resticted games, no issue there.
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and there still seems to be some dispute about the actual level of turnover - THAT IS A PROBLEM.


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