Purple lounge problems

[PurpleHelen]

Hello,

My name is Helen from Purple Lounge Support.

I have been liaising with the player regarding his casino bonus.

We are aware of the situation and are in contact with mircogaming to try and resolve the situation.

We would like to highlight that the wager requirement results are generated by the microgaming software which are used to credit the players with the casino bonus.

We hope to resolve this query as quickly as possible for the player.


Helen
Purple Lounge Support
Support@purple-lounge.com

[RaiseThese]

Its now Monday afternoon at 430 cst.
I still have no resolution of this matter.

On Sunday I did get an email from Purple stating that

"The latest update from micrcogaming regarding your query is that the investigating team are re-synchronizing the data from the 1st August 2006 for you to resolve your query and they will update me with the report as soon as it has been completed."

Whatever "resynchronizing the data" entails doing, why is this taking so long?

In her forum response above, Helen is shifting the blame to the MG software. Okay that does appear to be main source of the problem, but why penalize the customer?

If Purple and MG are having reporting issues they need to work them out and not keep me on hold in the meantime. As I have said NUMEROUS times, simply tally my wagers from the game logs and you will get my wagering amounts.
Purple does not need for reporting issue with MG to be fixed in order to look at the logs and figure out my wagering amounts.

Once again I am being patient and still expect postitive resolution.
I will say that the way Purple has handled everything so far has taken out all the fun of playing in their casino.

[TheGooner]

I think that Purple have shifted the blame on to MicroGaming simply because that's where the problem appears to lie ... in the software.

I wouldn't expect anyone at Purple to be able to go in and reconfigure things ... nor would I expect them to payout while there is still a malfunction.

(However, if it is a microgaming issue then surely it goes a lot deeper than just your case ... )


I agree that you would expect some deadline for a resolution on this - and at the very least the wagering requirements should be extended into September.

As for taking the "fun" out of their siite - well when you're winning cash (and bonuses) from casinos - they never think its fun).


Keep us informed guys ...

[dirk_dangerous]

I also had a problem with the wagering amounts. At first, Purple Lounge told me I had not wagered the required amount. However, I had wagered well over the required amount.

A 2nd Email resolved the problem. However, the stats at Purple Lounge seem to take at least 24 hours to update? Not very efficient if you ask me.

I suggest anyone who is playing to qualify for the bonus keep careful track of your wagering amounts. You may need them to back up your request for the bonus.

On the plus side, the problem was resolved (albeit with some inconvenience for me. I really hate having to spend time asking casinos for a bonus I've earned), the bonus was added, I won a little, and my withdrawal was processed within 48 hours.

[Casinomeister]

Originally Posted by RaiseThese

Its now Monday afternoon at 430 cst.
I still have no resolution of this matter.

Please keep in mind that yesterday was a banking holiday in the UK.

[PurpleHelen]

Hello,


I have received confirmation from Microgaming today confirming the players wager requirement.
I have at this time credited the player with the casino bonus.

We have been experiencing problems with the casino reports from microgaming in the last couple of weeks, and we do apologise for any inconvenience this may caused players.
We are continually working with microgaming to resolve the problem.

The query has now been resolved.


Helen
Purple Lounge Support
Support@purple-lounge.com