willlhill closed my acc

[paul02085]

Originally Posted by nikest

finally they responded me after 2 weeks and now they are fefusing to refund my deposit as well. below is there email


Thank you for your e-mail.

As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.

As per our Terms and Conditions, we reserve the right to withhold any bonus and winnings from it: The complete ruling states

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

With regards,

Emma

Internet Customer Services
William Hill plc


how come they can refuse to refund my deposit on no solid grounds. just a question from bryan, if casino can say without any hesitation, that we are not going to pay your winnings, and we are not going to refund your deposit, then should we players bother to risk our money, hand our money to dishonest and thief casinos? just wondering is it safer anymore. i have seen so many dishonest casinos, not paying winnings like oliver curran, but atleast he refunds deposit. but willhill is openly doing fraud and confisicating my deposit as well. and forsure they dont have right to do this...

You have got to be kidding me. This is grounds for being rogued. Are they saying you deposited, they wont give you the bonus and they wont give you your deposit back because in the past over all you are ahead of them??? Is that what they are saying?? If it is, they are simply stealing. That is so so wrong. I hope i am misunderstanding this.

[nikest]

Originally Posted by paul02085

You have got to be kidding me. This is grounds for being rogued. Are they saying you deposited, they wont give you the bonus and they wont give you your deposit back because in the past over all you are ahead of them??? Is that what they are saying?? If it is, they are simply stealing. That is so so wrong. I hope i am misunderstanding this.

yes i am not lying.as it is clearly stated in there email..
As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.
and now they are not refunding my deposit back cos my withdrawls are more than my deposit.thats fraud, i have emailed bryan and neteller. nothing heard from bryan and neteller is saying that they cant do nothing against merchants decision.so looks like any1 has a merchant account with neteller can ripoff customers very easily.and willhill doesnt has any moral values.all i am requesting from bryan is that if he finds willhill guilty then they need to be rogued and must be labelled thieves.

[mitch]

Originally Posted by paul02085

Are they saying you deposited, they wont give you the bonus and they wont give you your deposit back because in the past over all you are ahead of them??? Is that what they are saying??

Paul

Will Hill are a top notch outfit with the backing of a major PLC and you can be 100% certain that the denial of winnings is not due to the fact someone is ahead overall.

They have obviously detected what they think is a 'fraudulent attack' on the casino and as the alleged perpetrator has already withdrawn more than his original deposit are refusing to pay him any more funds. If this 'fraudulent attack' is no more than using the bonuses to their maximum advantage within their T&Cs then it would be a serious blot on this casinos reputation.

Mitch

[nikest]

Originally Posted by mitch

Paul

Will Hill are a top notch outfit with the backing of a major PLC and you can be 100% certain that the denial of winnings is not due to the fact someone is ahead overall.

They have obviously detected what they think is a 'fraudulent attack' on the casino and as the alleged perpetrator has already withdrawn more than his original deposit are refusing to pay him any more funds. If this 'fraudulent attack' is no more than using the bonuses to their maximum advantage within their T&Cs then it would be a serious blot on this casinos reputation.

Mitch

ok now so there is 1 more clause of fraudlent attack on casinos..well.. wat i did was just played casino and a bonus was automatically added to my account and manage to win 2-3 months and made a withdrawl. i didnt know that i have to loose as well to be a legimate customer.

[Dio]

Heh, I wonder when they will classify me as a "fraudulent attacker" then? I've played the monthly bonus in Will Hill every month for a year now, and I'm at least $1,000 up in total

[paul02085]

Originally Posted by mitch

Paul

Will Hill are a top notch outfit with the backing of a major PLC and you can be 100% certain that the denial of winnings is not due to the fact someone is ahead overall.

They have obviously detected what they think is a 'fraudulent attack' on the casino and as the alleged perpetrator has already withdrawn more than his original deposit are refusing to pay him any more funds. If this 'fraudulent attack' is no more than using the bonuses to their maximum advantage within their T&Cs then it would be a serious blot on this casinos reputation.

Mitch

Mitch, I am certainly aware that WH is a quality casino (excluding customer service ). That is why i seemed amazed they would do what poster is accusing them of with no explanation other than what they gave.
If they think he is staging a "fradulent attack" they should explain exactly what that is.

PS- if OP is lying he is a scum but my first instinct is always to believe the player.

[nikest]

thats really frustrating.i pab with bryan, but no response from him.
emailed so many times wh , but they are just pasting there set mails and refusing to pay my winnings and even refusing to pay back my deposit.thats a robbery.is there any way to get my money from wh?

[Casinomeister]

Originally Posted by nikest

thats really frustrating.i pab with bryan, but no response from him.
emailed so many times wh , but they are just pasting there set mails and refusing to pay my winnings and even refusing to pay back my deposit.thats a robbery.is there any way to get my money from wh?

I don't have any PABs from you except from 2005 concerning Crystal Palace.

[vinylweatherman]

Looks like they are in the dock already. The E-mail to the player is not an accusation of fraud. If it were fraud, it would surely have been picked up with previous withdrawals.
It looks like a case of being a good advantage player, coupled with making withdrawals when ahead.
This is beside the point, as the WillHill bonus scheme does not rely on the player redepositing for the bonus. Every time the casino is closed funds go back to the sportsbook account. Every time the casino is launched, the funds go to the casino, and if a monthly bonus is available it is awarded automatically.
Withdrawals are from the sportbook, but unearned bonus is not available.

As well as advantage play, it is possible to deposit, claim the bonus, close the casino and use the deposit in the sportsbook. The bonus alone can be used to play, and has a +EV long term for the patient BJ player. It's not fraud, it's advantage play, and all that should be done is disable the player from receiving any future monthly matches. Retrospective confiscation is bad, but this case is worse, as it seems the current deposit has been confiscated in order to retrospectively confiscate winnings the player has already previously withdrawn along with current winnings!!!

If the player has too many accounts with bonuses (fraud), WillHill should at least respond with the correct accusation when denying winnings. If they are going down the road of shafting players simply for winning too often, they belong in the back streets with the dodgy fruit machine arcades run by former fairground owners (I have had this from this type of establishment, but it was harder to confiscate my deposit & winnings as these at least were already in my pocket).

[sumerafa]

Originally Posted by Casinomeister

I don't have any PABs from you except from 2005 concerning Crystal Palace.

sorry for the confusion. i have sent a private message. hopefully it will clear the confusion.