willlhill closed my acc

[big_mac]

I have never had any problem calling the freephone number on their website, I think that it must be something to do with location. Although their email support has always been dreadful!

Their website does say 'please call +44 (0)870 600 0479 and leave your number - we will be happy to call you back.'
Did you try that?

[djhearts]

Update: The good Mr. Bryan Bailey is looking into this as I look into his wish list

[nikest]

hi
its over 3 weeks. all my emails are ignored. phone support not active.they told me 2 weeks before that bonus money is removed from my balance and my account was locked.but they are forgetting that they need to refund my deposit and ofcouurse my winnings as well.but its around over 2weeks and looks like they just want to steal my deposit as well.thats fraud. wat should i do now to fix these thieves.

[djhearts]

Originally Posted by nikest

hi
its over 3 weeks. all my emails are ignored. phone support not active.they told me 2 weeks before that bonus money is removed from my balance and my account was locked.but they are forgetting that they need to refund my deposit and ofcouurse my winnings as well.but its around over 2weeks and looks like they just want to steal my deposit as well.thats fraud. wat should i do now to fix these thieves.

Did you put in a PAB with Bryan?

[nikest]

i have pab with bryan.but i am really pissed off with willhill.like they dont even bother to reply to ur emails.no online support. all phone #s on there website are non operative. and are not refunding even my deposit. its just $40, but how can be a casino so stupid that they do such kind of fraud. thats pathetic. willhill shame on you and get a life.and i am not letting any scame casino to steal money from me.

[nikest]

finally they responded me after 2 weeks and now they are fefusing to refund my deposit as well. below is there email


Thank you for your e-mail.

As explained in our previous e-mail, you have been found to have been abusing our bonus scheme in the casino. As you have in fact withdrawn more that you have deposited to your account, you will not receive any further funds from William Hill.

As per our Terms and Conditions, we reserve the right to withhold any bonus and winnings from it: The complete ruling states

"The Casino and/or its authorised agent reserve the right to review transaction records and logs, from time to time, for any reason whatsoever. If, upon such review, it appears that end users or any one or combination of them are participating in strategies which the Casino and/or its authorised agent in their sole discretion deem to be abusive, the Casino and/or its authorised agent reserve the right to revoke the entitlement of such end user(s) to the promotion".

With regards,

Emma

Internet Customer Services
William Hill plc


how come they can refuse to refund my deposit on no solid grounds. just a question from bryan, if casino can say without any hesitation, that we are not going to pay your winnings, and we are not going to refund your deposit, then should we players bother to risk our money, hand our money to dishonest and thief casinos? just wondering is it safer anymore. i have seen so many dishonest casinos, not paying winnings like oliver curran, but atleast he refunds deposit. but willhill is openly doing fraud and confisicating my deposit as well. and forsure they dont have right to do this...

[djhearts]

Nikest,

Well I got my measley $40 back but not thousands in winnings. I'm sure Bryan will get back to you are your PAB and give you a better contact email and #. Well at least your not getting screwed out of thousands in winnings like me. William Hillis sticking to their judgement and not budging. Before I post details on a public forum, I will go over this with Bryan.

[chuchu59]

Originally Posted by djhearts

Nikest,

Well I got my measley $40 back but not thousands in winnings. I'm sure Bryan will get back to you are your PAB and give you a better contact email and #. Well at least your not getting screwed out of thousands in winnings like me. William Hillis sticking to their judgement and not budging. Before I post details on a public forum, I will go over this with Bryan.

Did they give you any reason for confiscating your winnings?

[nafanny29]

If indeed Hills are in the wrong here it is very worrying. They are one of THE biggest UK bookies and are on almost every highstreet. There are 3 branches here in Kilburn NW London within a half a mile of each other.

[djhearts]

Originally Posted by chuchu59

Did they give you any reason for confiscating your winnings?

Yes, their 2 points are valid and make sense but they created a win-win situation for themselves. In my case, the bonus should not have been awarded before I started playing probably to avoid any problems on a big win. After I deal with this privately with Bryan, maybe I will cut and paste emails so you can understand fully both sides of the story.