Casino US Loyalty Scam

[mikekloeg]

send a letter at saterday evning
got a replay

stated in the replay i should revieve a replay from the manager
within 72 hours


lets see what happends

cheers for the replay

[mikekloeg]

case for my is resolved

recieved my points

tyvm casino us

[brianzz]

Thanks for supporting us at Casino US!

Thank you for bringing your query to our attention. As per our pit boss, we
will be honouring the triple loyalty points, and the difference owed to you
will be paid by The weekend. It is a national holiday here on Wednesday, so the
administration team are not in, how-ever they have been notified of your query,
and is has been fast tracked to be processed as soon as they get in.

Should you have any further queries or comments regarding this or anything
else, please do not hesitate to contact us.

Casino US strives to ensure you the best online gambling experience, offering
the luckiest promotions from the East all the time. We also back our services
with a 24-hour toll free helpdesk service. Contact us 24 hours a day, 7 days a
week if you have any queries or suggestions.

Regards,

Trevor
The Support Team
Casino US
Vegas Partner Lounge Group

[Mousey]

Thanks for the updates. Glad the issue was resolved for you.

What still bothers me is: How many players did not get the advertised 3X points and don't know it or never bothered to contact and wrangle with support? This appears to be something of a recurring problem that is patched up after individual players complain.

[brianzz]

It'd be hard to tell how many didn't get triple points and never bothered to mention it. No telling how many people never read the newsletters and/or the MOTDs at casinos they play at.

[VPL]

Hi Guys,

The promo was updated accross the board, so it was given to all Casino US players, and not just players who contacted support.

Best Regards
Schalk

[brianzz]

Still waiting.............

As per the email sent on August 08:

and the difference owed to you will be paid by The weekend.

Didn't say what weekend. Live chat says they're having problems getting everyone credited.

You'd think giving them a full week to get it done would get it done, but like I told live support chat, you're happy to suck those deposits right in but when it comes to a point this casino that owes you money.. like swimming in maple syrup, slow and sticky!

[VPL]

Hi Guys,

This has now been sorted, and all accounts credited.

Please let me know in future if things aren't happening as stated, so I can get the ball rolling a bit quicker.

A PM would suffice.

Regards
Schalk