Dash Casino Cashout problems

**Thremp** · 1st August 2006, 10:11 PM

Basically I finished WR and it won't let me withdraw since it still says I have WR to go. They havn't been able to fix it all afternoon. Here's chat log:

Stefan: Thanks for contacting us, Garrett. My name is Stefan, how can I help?
Garrett: Hey the cashier is displaying the incorrect WR for me.
Garrett: I have completed my WR but it doesn't show it
Stefan: can I have your account number please
Garrett: XXX

Stefan: just bear with me a second please
Garrett: kk
Stefan: you should be able to withdraw Garrett
Garrett: kk thank you
Garrett: Will it withdraw the full amount?
Garrett: Cause it still says I have a 55 GBP bonus balance
Garrett: And I can't withdraw it still.
Stefan: sorry Garett for waiting
Garrett: Okay. Is it fixed?
Stefan: To be honest Garrett I have no idea why you can't withdraw
Garrett: Well can you manually change it or get someone else too?
=
Stefan: The best thing to do is to get in contact with us tomorrow after 10.a.m
Stefan: when our IT Guys are here
Garrett: 10 AM eastern?
Stefan: CET
Garrett: It kinda sucks that you offer a casinomeister special bonus and then aren't even able to let people cash out their winnings.
Stefan: sorry about that Garrett
Stefan: but it should be resolved tomorrow
Garrett: What time is it there currently?
Stefan: 22:08
Garrett: I'll check back tomorrow then. Thanks. I'll make sure to keep casinomeister updated on the status of this.
Stefan: Please do that and apologies again

So if anyone else is having this problem...

**winbig** · 1st August 2006, 10:33 PM

Little early for a complaint, isn't it?

You really can't expect someone that's able to correct errors such as this to be in at 10pm at night their time...

**guesswest** · 2nd August 2006, 12:21 AM

That whole chat log is a bit ridiculous. Specifically the part of it where you mention CM to make sure they know they'd be screwing you in public if they chose not to pay out. It's so obviously a technical glitch of some kind and not a refusal to pay, the livechat guy said exactly that and (admirably) had the honesty to say he had no idea why.

IMO if you want to mention this situation in the forum fine, but it's pretty harsh throwing up a thread in the complaints section over some minor technical glitch on a brand new site. And it's a bit combative threatening the livechat guy with bad publicity on here when they've done virtually nothing wrong. If it was rogue-casino x it'd maybe be understandable starting a complaint thread so quickly, but with 32red's long history of good customer service and banking you'd think it'd be fair to give them 12 hours to sort out your problem like they requested.

**AussieDave** · 2nd August 2006, 12:44 AM

Originally Posted by winbig

Little early for a complaint, isn't it?

You really can't expect someone that's able to correct errors such as this to be in at 10pm at night their time...

As much as I agree, I often wonder why casino's of this caliber don't have a skeliton IT staff on 24/7. If it was a B&M casino and some glitch took place I doubt the casino would say "sorry come back tomorrow pal".

This is not a dig at Dash or 32red for that matter, it's just a general observation from my own experiences.

Though I do think the additional casinomeister comments were not needed.

**vinylweatherman** · 2nd August 2006, 02:26 AM

Have the terms been taken into consideration. Unlike some, Progressive slots do not count at all and will not reduce the tally in the cashier.

Another possible cause is an error in the implementation of the weighting factor for the game classes. Although the tally is supposed to be in real time, I have found that in some EZBonus casinos it refuses to update when I move the mouse over it, even if I do it several times and force the little window to close.

Bear in mind that 32Red do not hang about with processing cash-ins, so although you have to wait till tomorrow for a tech to fix it, the resulting cashout should go through by the day after, and if to Neteller should appear quickly. I assume that they will be wanting to operate Dash with the same levels of service. This is 32Red's first try with the new EZBonus, a product which has had a few bugs since it first appeared.

**chuchu59** · 2nd August 2006, 11:48 AM

Forgive my naivety but what has dash casino got to do with 32RED?

**tencardcharlie** · 2nd August 2006, 11:52 AM

Originally Posted by chuchu59

Forgive my naivety but what has dash casino got to do with 32RED?

It's owned by 32red

**Casinomeister** · 2nd August 2006, 12:10 PM

Originally Posted by chuchu59

Forgive my naivety but what has dash casino got to do with 32RED?

Dash Casino is the revolutionary new online casino brought to you from the guys and gals at 32Red. Not only do you get the famous 32Red levels of customer service, you can also get instant bonuses at Dash Casino, using their exclusive QuickCash system. With over 200 of the best online casino games to choose from, Dash Casino brings the excitement and speed you are looking for in an online casino.
http://www.casinomeister.com/onlinec...onus.html#dash

Back to the issue at hand - Thremp, please read this before posting complaints:
http://www.casinomeister.com/forums/...ly-2006-a.html

You rag on some support guy in chat, throwing Casinomeister's name around, and then post the chat in public view here. Why?

The support guy told you someone would look into the matter first thing this morning, your response could have been "okay, let me know what's up then." But instead you chose to make a public posting about the matter - which in my opinion is really a non-issue.

Did you PM any casino rep like the "Must Read" thread suggests? Or are you just slamming a casino just for slammings sake?

Simply put, what's the purpose of this thread?

**Thremp** · 2nd August 2006, 03:18 PM

Cause its a special casinomeister bonus?

It isn't a standard bonus. Normal bonus is 50 GBP and I'm sure it works fine, but they offer a special bonus and then it doesn't work. I assume if its a software glitch that other people *might* expierence the same thing. I'm not trying to accuse them of villainy, just of giving out a bonus to a specific group of people and then having their software not be set up to make it work.

**Casinomeister** · 2nd August 2006, 03:34 PM

Originally Posted by Thremp

Cause its a special casinomeister bonus?

It isn't a standard bonus. Normal bonus is 50 GBP and I'm sure it works fine, but they offer a special bonus and then it doesn't work. I assume if its a software glitch that other people *might* expierence the same thing. I'm not trying to accuse them of villainy, just of giving out a bonus to a specific group of people and then having their software not be set up to make it work.

You're the only one that I know of that has experienced any problems with the bonus - except that there are two bonus codes "MEISTER1" for the download casino "MEISTER2" for the flash version - (I failed to mention this in the newsletter announcement).

Maybe you did it wrong. Maybe you could have waited until the tech guys could look into this (like the CSR said). I just don't think this warrants a thread in the complaints section with a copy of your chat session.