Bonus Issues at Mansion Casino

[jeremiahsjohnso]

<< Originally Posted by aka23
What was the bet size and # of hands played?

You would have a high risk of busting under the current bonus setup requiring 40xB playthrough (on VP). With a £4 bet, ~5500 hands are required to meet the playthrough. There is a 13-30% chance of busting, depending on VP game. With a £16 bet ~1400 hands are required. There is a 35-80% chance of busting, depending on VP game. >>

Originally Posted by thelawnet

That's not the point.

The point was that NannyRose was being ripped-off by Mansion casino with their short-pay video poker.

There's nothing wrong with having short-pay video poker, but you have to tell people.

On average they were taking at least 3% more than they claimed they were from the game description.

This is unacceptable.

And if the bonus is complete-the-playthrough-and-then-receive, there's no such thing as busting it. No doubt plenty of people had been losing their initial deposit (sooner rather than later due to the house edge) and then redepositing in order to complete the requirements.

[homerj]

i've been waiting for an update from mansion and the rep in livechat last night denied knowing anything about this !

anyway, i'm wondering just how long this VP feature has been in before anyone noticed it. if its been in since day one this is going to cost them big time !

[squeakalot]

Originally Posted by Casinomeister

Just spoke with the Mansion rep over the phone; the tech guys have fixed the problem, and they are going through player logs making compensations. They will be coming out with a statement soon - just wanted to give you a heads up.

Thank you.

My account doesn't seem to be getting any larger. Is this compensation really going to happen? Is Mansion going to make a statement?

[Casinomeister]

Actually, I misquoted them. They will look at player accounts on a case-by-case basis. Still waiting for the statement.

[sharpfool]

Regarding the issue with retroactive change of t&c:

I had a similar problem as Linus. I have fulfilled wager requirement according to original t&c, but not according to the new and higher requirement where War etc only count 50%. I told them that I stick to that I have fulfilled the wager requirement acccording to t&c at the time I made my deposit. I have just received a mail that my bonus will be released.

[brutaldeluxe]

I emailed mansion about this. I deposited £575 and lost it all. I played alot of video poker. The reply I got was...

Our Casino Department have investigated the issue you query and advise the following:

You have profited from Video Poker to the sum of 49.75 and your loss was through playing Black Jack, where you lost all of your deposit amounts.

If you should require any further help or assistance, please do not hesitate to contact us.



Kind regards



Paul U



MANSION Member Services

So they are saying I won on video poker and lost on blackjack so this makes cheating on video poker OK ?

[Casinomeister]

MANSION Casino

We can confirm that we have looked into our Video Poker games.

We accept responsibility that there was an error and indeed cards were reappearing, this was corrected on Thursday the 27th of July.

We confirm that the games have been corrected now, and that cards that appear are 'new' and recycled cards are not dealt to the player.

We advise any player who feels they were affected by this software error to contact us at customerservice@mansion.com and we can look at the individual game play and make efforts to recompense you.

MANSION apologises for the inconvenience and confusion this has caused.

Regards,

MANSION Casino

[brutaldeluxe]

I e mailed back with..

So because I won on video poker it means the fact I was being cheated is irrelevant ?
If upon being caught false dealing a blackjack dealer stated that the player was winning
regardless this would mean it was ok ?
That's pretty poor I think. Very disappointed with that repsonse.

They replied with...

Thank you for your email



MANSION welcomes all feedback from players and yours will be passed to the Casino Department.



Thank you for choosing to bet with MANSION.

Looks like I am being ignored in otherwords.
They say I won 49.75 playing video poker. Perhaps it might have been 949.75 if I was playing the game I thought I was playing - I wasn't.
I won on video poker so that fact mansion were cheating doesn't matter ?!?!
Perhaps I might have won more !

Let me ask you if you were playing deuces wild poker and you were £50 up and then you lost this cash elsewhere. If someone then told you, oh by the way when you were playing deuces wild one of the deuces was removed the whole time, would you not feel a little cheated ?
I mean what has happened here isn't quite the same in terms of maths but the principle is still the same surely ?
I thought I was playing a certain game as descirbed by their terms and conditions. I wasn't, I was playing a completely different one.
Casinos are always keen on making you read terms and conditions as well aren't they ?

Perhaps I am coming across as bitter just cos I lost but I was cheated neverthe less and now it seems like mansion are just gonna ignore me.
Pretty disappointed really.

[Casinomeister]

Originally Posted by brutaldeluxe

Looks like I am being ignored in otherwords.
They say I won 49.75 playing video poker. Perhaps it might have been 949.75 if I was playing the game I thought I was playing - I wasn't.
I won on video poker so that fact mansion were cheating doesn't matter ?!?!
Perhaps I might have won more !

Let me ask you if you were playing deuces wild poker and you were £50 up and then you lost this cash elsewhere. If someone then told you, oh by the way when you were playing deuces wild one of the deuces was removed the whole time, would you not feel a little cheated ?
I mean what has happened here isn't quite the same in terms of maths but the principle is still the same surely ?
I thought I was playing a certain game as descirbed by their terms and conditions. I wasn't, I was playing a completely different one.
Casinos are always keen on making you read terms and conditions as well aren't they ?

Perhaps I am coming across as bitter just cos I lost but I was cheated neverthe less and now it seems like mansion are just gonna ignore me.
Pretty disappointed really.

Why don't you just chill, and give them a chance to look into your situation?

[brutaldeluxe]

Oh I just realised I didn't post this...

Our Casino Department have investigated the issue you query and advise the following:

You have profited from Video Poker to the sum of 49.75 and your loss was through playing Black Jack, where you lost all of your deposit amounts.

If you should require any further help or assistance, please do not hesitate to contact us.



Kind regards



Paul U



MANSION Member Services

Hence they are saying cos I won at video poker and lost the cash elsewhere it doesn't matter they were cheating.
I replied with the email I posted above and got the yes thankyou we passed your feedback on email hence me thinking I am getting ignored.