Bonus Issues at Mansion Casino

[Nanny Rose]

Same position here unfortunately. I lost £1300 in a ridculously small aount of wagering on multi hand VP. I never even made it close to meeting the playthrough for the first bonus, and its the first time i ever gave up on a bonus. I never noticed the recycles, but i knew something was not right!

[aka23]

Originally Posted by Nanny Rose

Same position here unfortunately. I lost £1300 in a ridculously small aount of wagering on multi hand VP. I never even made it close to meeting the playthrough for the first bonus, and its the first time i ever gave up on a bonus. I never noticed the recycles, but i knew something was not right!

What was the bet size and # of hands played?

You would have a high risk of busting under the current bonus setup requiring 40xB playthrough (on VP). With a £4 bet, ~5500 hands are required to meet the playthrough. There is a 13-30% chance of busting, depending on VP game. With a £16 bet ~1400 hands are required. There is a 35-80% chance of busting, depending on VP game.

[thelawnet]

Originally Posted by aka23

What was the bet size and # of hands played?

You would have a high risk of busting under the current bonus setup requiring 40xB playthrough (on VP). With a £4 bet, ~5500 hands are required to meet the playthrough. There is a 13-30% chance of busting, depending on VP game. With a £16 bet ~1400 hands are required. There is a 35-80% chance of busting, depending on VP game.

That's not the point.

The point was that NannyRose was being ripped-off by Mansion casino with their short-pay video poker.

There's nothing wrong with having short-pay video poker, but you have to tell people.

On average they were taking at least 3% more than they claimed they were from the game description.

This is unacceptable.

[Nanny Rose]

I was fully aware i was playing "short-pay" VP. I was NOT aware just how "short" this VP actually is. It is a different game to the one described, and clearly I (and many others) would not have played this knowingly.

[Lifesticks]

Originally Posted by thelawnet

On average they were taking at least 3% more than they claimed they were from the game description.

This is unacceptable.

It most certainly is. Could we hope for an explanation from the Mansion rep. here?

[Casinomeister]

Just spoke with the Mansion rep over the phone; the tech guys have fixed the problem, and they are going through player logs making compensations. They will be coming out with a statement soon - just wanted to give you a heads up.

[deucebag]

Originally Posted by Casinomeister

Just spoke with the Mansion rep over the phone; the tech guys have fixed the problem, and they are going through player logs making compensations. They will be coming out with a statement soon - just wanted to give you a heads up.

By compensate I hope they don't mean giving a dumb bonus or something -- I think the fair thing would be to compensate in full based on how much was wagered and the increase in house edge this problem caused. If this is done I may actually play there again.

I don't think a lot of casinos would do this, but I think Mansion is a classy casino, at least that was my impression up untill this software glitch was discovered. Now they have a chance to prove it.

I can't help but wonder though: are there "problems" with other games at this casino as well?

[bossplayer]

Well at least this time it wasn't from some upcoming bonus feature.....

[LiLLaLa]

Here is a new one on Mansion besides the ridiculous bonus rip off. I was playing in a poker tournament and was dealt the k of clubs and the 2 of spades which I folded of course. Imagine my surprise when the k of clubs hit the board. The hand ended before I could get a screenshot but that was the last dime of my money they will see. I went to withdrawl and discoverd the ridiculous policy of having to send an overseas fax to get "validated". Anyway the second K of clubs was one K of clubs too many for me to ever trust them!

[jeremiahsjohnso]

Question to CM: did they discover that only the Multihand was recycling cards? Or the single line as well?

I had thought this (recycling cards) was just an idiosyncrasy of the site which reminded me not to play it. Seeing that things are happening, I guess I'm glad I brought it up.