Bonus Issues at Mansion Casino

[deucebag]

I played heavily on the affected game and have yet to receive an answer from Mansion regarding this issue, after 10 days and two reminders. Has everyone here been sorted out?

I got a quick reply that my complaint had been forwarded to some department, but no word since then.

[brutaldeluxe]

I wish ! Looks like many of us are being ignored. Having had the "you won on VP so it doesn't matter if we were cheating" reply and then expressing my annoyance them saying "thanks for that feedback, we'll pass that on" , since then I have heard nothing from them via email and they haven't made a reappearance in this thread. Wouldn't hold my breath like.
Of course when players cheat the casinos deal with it in about 0.000001 seconds.

[squeakalot]

No response here; been a few weeks. Any suggestions?

[RaiseThese]

Hello everyone, My name is Edward.

I have been gambling online through sportsbook for over 10 years. Although I just started playing online casinos recently, I am very familiar with the online scene as a whole

I have been reading this site for about 6 months and have signed up with 13 of the accredited sites. (Didnt realize it was that many till I just counted them up) Did Mansion through someone else.

Although I read stuff on this site at least 5 days a week, Ive never posted because it has been pretty smooth sailing so far. Not necessarily gambling wise but at least BS wise. No one has jerked me around yet.

(I have had one problem that is a current situation with Purple Lounge. I will give them a couple more days to resolve before I post about it. But if not resolved there could be some serious issues with either Microgaming or Prima regarding the tallying of wagers.)

Now Im in the same boat as alot of people with Mansion. In completing the bonus requirements at the time I wagered around 6k of it on the screwy VP which cost me somewhere between $150-$200. Certainly not chump change.
Through some very good luck I was able to come out ahead which is really beside the point.

Would not have known about duplicates if not reported here and I see it is mentioned in several other forum sites now, so its not a secret to those who read gambling forums.

They never responded to my first email for resolution so I sent them another one yesterday afternoon. Here is the reply.

Hello Edward,

Further to your ongoing Video Poker enquiry.

Apologies for the delay in the resolution of this issue; our Casino ops team is aware of its importance and are working towards a final response which will be forthcoming within the next 48hrs.

We sincerely hope this delay is not causing you too much inconvenience.

Should you require any further assistance or clarification on this or any other matter, please do not hesitate to contact us again.

Assuring you of our best attention at all times.

Kindest regards,

Theresa

MANSION Member Services

Now I will say that I hope this is straight up and that some of you who have been waiting for replay to try again. I hope they will realize it is in their best long term interest to resolve this fairly and swiftly.

I am mainly a sportbook guy and their exchange offers incredible value to me. I also enjoy their poker room and the freeroll and value added tournies offered.

[squeakalot]

e-mail just received:

Dear Member,

After receiving enquiries from a small number of members, we have investigated and determined that versions
of Multi-Line Video Poker games have operated differently from the published rules since 6 June, 2006.

The difference existed only in the Multi-Line versions of Video Poker and meant that under certain circumstances
discarded cards would be recycled in approximately half of the hands dealt. The cause of the error was diagnosed
and repairs made on MANSION Casino on 27 July 2006. The theoretical affect is calculated to be an additional
advantage to the house of no greater than 1.3% dependant upon player strategy.

Since correcting the game to ensure it plays according to the published rules, we have taken the time of
ascertaining a full list of members affected. For those members, we have deposited into their MANSION account
a Casino Bonus payment equal to two percent (2%) of their handle on Multi-line Video Poker during the period in
question. Where the amount due to a member was less than £5, we have topped up the amount to exactly £5 or
currency equivalent. You have received (xxx) in your account (yyy).

MANSION prides itself on the quality of our products and the degree of trust our Members hold in us. We are of
course embarrassed by the error occurring and sincerely apologise to those members affected. We hope that our
efforts to promptly repair the error and make generous compensation is seen as a true and genuine attempt to
retain the trust and confidence of our members and that of the industry at large.

Yours sincerely,

MANSION Casino.

[ternur]

Got the same email myself. Never send them any enquiries about it. They handled it pretty fairly imo.

e-mail just received:

[deucebag]

Got it too, but the money has been added as playable bonus, with 0 playthrough requirements. How do I make this cashable? I hope they're not going to make me wager it?

[brutaldeluxe]

Yes just got this e mail myself. Took them long enough but at least they have done the proper thing in the end and sorted it fairly, well done Mansion(at last). Again props go to this site otherwise I would never have known about it.

[homerj]

The theoretical affect is calculated to be an additional
advantage to the house of no greater than 1.3% dependant upon player strategy.


do we agree with this figure of 1.3% ? i seem to recall someone quoting it was more than 2%...

[ternur]

I played it through once. After that it was fully cashable.

Got it too, but the money has been added as playable bonus, with 0 playthrough requirements. How do I make this cashable? I hope they're not going to make me wager it?