purple-lounge.com refuse to credit bonus on a technicality

[silcnlayc]

However, you must notify us that your first deposit for that month is to be used for the casino bonus at the time of deposit."

Somewhat like 32Red requires (almost) for a bonus.

Yup...clear as can be to me.

[purplenaomi]

Hi, thanks for your message.

You need to inform Support that you would like to participate in the casino bonus and they will enter you into the campaign. Once the reports are updated everyday, they check to see who has met the requirements and then they credit the bonus. You do not need to email support again. If you want to know how much you have wagered, you can email support and they will let you know.

If yo have anymore questions, just let me know.

Thanks,

Naomi

[Catwoman]

Originally Posted by purplenaomi

Hello Everyone,

I have been reading this thread since it was started but have until now not wanted to get into a catfight (excuse the pun catwoman) as like she has said we have been corresponding privately and I do consider this particular matter closed.
This particular problem we have had with this player is the only one of its kind which is why I have until now not considered this a general problem and I felt that I had dealt with this particular issue we had with this particular player.
However, now that a number of other posts have appeared where other people are stating that the terms and conditions are unclear, I will ask that the terms and conditions be revised.
For those people who have been reading this thread and adding comments, I would just like to explain that where it says,

"Funds from playing poker can be used to continue to meet the wager requirements. However, you must notify us that your first deposit for that month is to be used for the casino bonus at the time of deposit."

This means that if you lose your money trying to meet the wagering requirements you are able to use other funds that you have in your account to continue to meet the wagering requirements and that you must let us know that you would like to participate in the bonus and that it is your first deposit (by means of any of the deposit methods available on the deposits and withdrawals page of our homepage) that is to be eligible for the bonus.

I hope that this is clear. If anyone is still unsure about it they are welcome to reply to this post or email me directly.

I would also like to say that our customer service department has been improved and we have a wonderful support team that are willing to help all our customers.

Thank you,

Naomi

So you've asked that the terms and conditions be changed as they are unclear, but you're still refusing to give me the bonus even though I've met the wagering to get it?

That's really honest and decent of you, I mean how much fairer can you be than to change the terms but STILL deny me the bonus.

You're really showing yourselves to be a very honorable and trustworthy operation.

[Casinomeister]

Originally Posted by Catwoman

So you've asked that the terms and conditions be changed as they are unclear, but you're still refusing to give me the bonus even though I've met the wagering to get it?

That's really honest and decent of you, I mean how much fairer can you be than to change the terms but STILL deny me the bonus.

You're really showing yourselves to be a very honorable and trustworthy operation.

I don't really get what you're getting at. Personally, I didn't think that they were unclear, but since Naomi stated that they should be made clearer, you want them to make an exception for your case?

What does that have to do with honor and trustworthiness? Seems like they are doing what they are supposed to do.

And please don't start attacking a casino or casino representative's integrity just because you didn't get some bonus. Thank you.