The accredited Vegas Partner Lounge forced me to lose everything

[A23456789TJQK]

I signed up at 777dragon, deposit and got the intial deposit bonus, played and lost. I immediately made another deposit and this time I won and won and (after a few reversed withdrawals) I went on to cashin. 2 days later my withdrawal was denied and they sent me this email with all the terms for their bonus and whatnot. I complaint to support and their response was yet again some generic email with some terms and they told me how I played BJ and it only counted 5%. But I was NOT asking them about the bonus , I didn't take any with my last deposit!

They even told me to email support again so they could help me further!!!! This is first class service indeed.

Well readers could guess what happened next, with no means of getting money out when I legitimately won, I lost everything in attempt to fulfill terms I shouldn't be bound by. *sigh*

This is what ruins internet gambling. When you thought you found an 'ok' group to play with and you are willing to play there everyday even without a bonus and this is what you get. *sigh*

[vinylweatherman]

You are the life blood of the casino industry!
The main cause of this debacle is an error in the Microgaming system for tallying wagers prior to EZBonus.
What happens is that the software fails to recognise a bust out situation on a bonus, and then carries the WR over to the next deposit.
It can be a hell of a job explaining this to CS, and often one needs to keep on at them, sometimes quoting session numbers and balances from Playcheck (at this point they normally concede defeat, especially when their attention is drawn to the condition that server playcheck records are the final arbiter in a dispute).

Sadly, since you played and lost, they are unlikely to give back the original amount, but may offer compensation for the incompetence of the software, and the inability of their CS to read the whole E-mail before shooting off a standard reply. Other players have been caught by this, played and lost - the casino have then argued that they did not make you play at that time, and that you chose to play rather than assert your rights to have the T & C honoured.

In such a situation, and when you are certain you are in the right, it is best to not play at all, and let the account remain idle, even to the point of uninstalling it and telling them it goes back on the PC when they get the issue sorted. If they say you must withdraw again, do so through Flash logon, and tell them you don't play through the Flash interface, you are just withdrawing to assist them.

Don't forget, you have the choice to make the banishment from your PC permanent!

Those MG casinos with instant Neteller payments are what the industry needs. You get the money instantly if the EZBonus is in place, although it can still go wrong under the earlier system (and it DID, TOO!).

I am sure it can't cost that much more to do the instant payments, and they can always put a frequency limit on to prevent overuse.

[chuchu59]

No harm trying to PM the casino rep here. If the casino had insisted that they were right you had no choice than to play till you reached their WRs. Although you had lost everything, the casino should look into this and offer comepnsation if they are in the wrong.

[spearmaster]

Before we get too far... A-K said played and lost - he did not say busted or zeroed out.

A-K, how much was left in your account before you made your second deposit?

[Casinomeister]

Originally Posted by chuchu59

No harm trying to PM the casino rep here...

A...K is in the red for rep points. When you get in the red, your PMing and search functions are disabled. I'll PM the rep for him.

[A23456789TJQK]

Originally Posted by spearmaster

Before we get too far... A-K said played and lost - he did not say busted or zeroed out.

A-K, how much was left in your account before you made your second deposit?

I busted out, that's why I made another deposit.
If my memory serves right, I deposited $25 and got the $50 sign up bonus which I lost (balance=$0). I then deposited a $100 and played and withdrew and reversed and played and reversed (or did I even make a 3rd deposit I can't remember) but eventually I think I had $260 or so.

As you guys pointed out I don't think would actually refund me. I think even if they did I'd gamble and lose it all anyways. But I am just very very unhappy not being able to cash in when I win and these incompetent CS really can and will do anything to ruin your day. They actually told me to email them again for a better explaination. Can you believe this?

[A23456789TJQK]

Originally Posted by Casinomeister

A...K is in the red for rep points. When you get in the red, your PMing and search functions are disabled. I'll PM the rep for him.

Well thank you for being so thoughtful
but seriously what exactly have I done to deserve being labelled 'less than zero'?
I am gambler, I am technically a spender and are my demands of a little respect and a better service from these casinos too much? Nobody will come up here and spend time typing a post complaining a casino if he wasn't being wronged by the casino to begin with. My posts in the past are genuine but I am 'less than zero' in the forum I thought was designed for players like myself.

[spearmaster]

Rep points can be given by any member to another member. These points can be positive or negative, and usually reflect their opinion of a particular post, or sometimes the poster themselves.

I don't know what you did to get to -33 - I gotta say that's pretty bad, but somewhere along the line you must've attracted someone's attention in a negative way.

But don't worry about it too much. I think that as long as your posts are constructive or relevant they will quickly start heading in the other direction. Personally, I don't pay too much attention to my own rep points because these are a relatively new development here and I believe each member's own efforts here in the forums will properly reflect their reputation, or lack thereof.

By the way, in future, if you think you are being treated unfairly, don't play just to blow off steam - let the relevant people know and perhaps the issue will be solved. I find that when people do this (including me, btw), we typically play less carefully and end up blowing the lot.

[silcnlayc]

Interesting enough, this happened with me also at Cherry Casino this week. Somehow my Neteller deposit wouldn't go through the first time so I cancelled it (the banking screen was hung up) and I tried again and it went through. I saw my balance and it surprised me for it was 2 times my deposit (the first one must have went through I figured then ) plus a $15 bonus (which I did not ask for).

I e-mailed CS and asked what the requirements were since I recieved a bonus on my FIRST deposit but a second one went through by accident and added to my balance and I recieved no bonus on it. I was told I must play out all funds in my account to be able to withdraw any amount and to count towards my wagering requirements....hmmm...was not a happy person at all...for the second deposit should not have counted towards ANY wagering requirements..so...

I won some and knowing I wasn't close to meeting the requirements due to the double deposit... I too lost all my winnings trying to reach the requirements ....I even still have the e-mail which told me this...and I actually got up over $600 but I knew I didn't meet the requirements...sure made me a little upset..didn't even ejoy the session.....bummer..

[vinylweatherman]

This is wrong. If the extra deposit was due to a malfunction, it should be considered VOID, just as they would for a game result in similar circumstances. The WR should be based on the bonused deposit only, and they should allow the removal, or VOIDING of the second one as it was the result of malfunction.
It's not as if this particular issue with Neteller is new, the error messages generated are highly misleading, and may even SAY "just try again later". I have pointed out the misleading nature of the MG error message, but absolutely nothing has been done, yet all it needs is the replacement of a string of text, not hard is it!

The correct action is this.
If ANY deposit for ANY reason appears to malfunction, do NOT simply try again UNTIL you have checked with the source, such as Neteller online statements, to first see if the amount has been deducted.
If the amount has been deducted, players should contact the casino to manually credit the stuck deposit, if it has NOT been taken from source, then the automated banking function can be used as normal for a "try again".