The accredited Vegas Partner Lounge forced me to lose everything

[mitch]

Originally Posted by VPL

I have checked with our Finance Department, and I have confirmed that this was purely our mistake. Your account was in fact zeroed out prior to your subsequent deposit.

I apologise, as there is no excuse for this kind of support, and I have forwarded your details to our VIP hostess, who will be in touch with you shortly.

VPL

You simply have to do right by A-K here.

You must refund all the monies he had in the casino at the moment you misled him into gambling again.

In addition a little gift for all the hassle and stress you have caused him would be nice (and gift does not mean something with a WR with it!)

Lets be honest A-K appears to be a bit of a bonkers gambler, redepositing to chase losses, reversing cashouts etc.

If you had gotten into his good books by treating him well it is likely you would have got your money back many times over eventually.

Please read the 'We are Customers' thread and reflect! (failure to do so will cause Slotster to track you down lunchbox in hand!)

Mitch

[chuchu59]

VPL,

If you admit this is purely your mistake, your offer is simply ludicrous. For 777 Dragon, you should place the $265 back into his account with no strings attached as you had erroneously returned the cashin back to his account. The player should take some of the blame for his plight at Maple as he didnt even read the Terms and gambled away his balance.

[soflat]

Originally Posted by chuchu59

VPL,

If you admit this is purely your mistake, your offer is simply ludicrous. For 777 Dragon, you should place the $265 back into his account with no strings attached as you had erroneously returned the cashin back to his account. The player should take some of the blame for his plight at Maple as he didnt even read the Terms and gambled away his balance.

I agree.

777 Dragon was the casino's fault. A gift of $25 bonus with an enormous WR is an insult.

The Maple incident was the player's fault.

[vinylweatherman]

Originally Posted by soflat

I agree.

777 Dragon was the casino's fault. A gift of $25 bonus with an enormous WR is an insult.

The Maple incident was the player's fault.

Must agree here. $25 @ 30x is an insult. It would have been better to have offered a non monetary comp and a PERSONAL apology (not a standard E-mail one). 30x is simply the EZBonus system, it was not intended as a personal affront!

I believe that 1500x only applies to Classic Blackjack (2% weighted) under EZ Bonus. Vegas Strip (10% weighted) is a 300x WR.

On the whole, EZBonus is an improvement in nearly all cases. I believe the previous terms for the ongoing 15% bonus was 10x D+B, and quite a few excluded games, including BJ. Wagering based on bonus alone makes the small but regular preferred deposit method bonuses worth having, rather than being a millstone round the player's necks.

[A23456789TJQK]

This is funny.
I also have an account with Casino US. When I lose there...as a matter of fact, yesterday!...the purchase bonus is never credited.

So when you win and cash out, they credit you with an UNWANTED bonus ALMOST IMMEDIATELY and not tell you and reverse your winnings and make you do push ups.

When you lose, such bonus will never arrive - they simply pretend they don't see you.

VPL, I will leave that Maple matter as it partially is my fault. But are you really treating the 777Dragon matter as closed?

I wonder what CasinoMeister has to say about this. This is totally unacceptable. VPL don't deserve any honours. If you will I will even let you log in into my casino accounts and you can see what VPL is trying to pull here.

[VPL]

Originally Posted by A23456789TJQK

This is funny.
I also have an account with Casino US. When I lose there...as a matter of fact, yesterday!...the purchase bonus is never credited.

So when you win and cash out, they credit you with an UNWANTED bonus ALMOST IMMEDIATELY and not tell you and reverse your winnings and make you do push ups.

When you lose, such bonus will never arrive - they simply pretend they don't see you.

VPL, I will leave that Maple matter as it partially is my fault. But are you really treating the 777Dragon matter as closed?

I wonder what CasinoMeister has to say about this. This is totally unacceptable. VPL don't deserve any honours. If you will I will even let you log in into my casino accounts and you can see what VPL is trying to pull here.

Hi A - K

Please check your email. I sent you a resolution regarding the 777 Dragon affair about half an hour ago.

Please note that Casino US does not offer an ongoing purchase bonus, as it has the Platinum Club Loyalty program instead. This is why there was no bonus credited to your account.

Regards
Schalk
VPL

[chuchu59]

I have accounts at both Maple and Crazy Vegas and I can tell you for sure that the crediting of bonuses has nothing to do with cashins, if any. Most of the time the bonuses are credited to your account within 4 hours. So be fair, if you didnt ask support not to credit you with the ongoing 15% bonuses, then you have to accept the fact that they are there per the Terms and Conditions.

As for Dragon 777, you can see from the posts that many of us are on your side and hope that VPL can offer you an amicable solution. Let VPL respond to the posts before jumping into conclusions that the case is considered closed. A wee bit of patience is often required.

[quber]

Originally Posted by chuchu59

A wee bit of patience is often required.

A wee bit of patience wouldn't be needed if the casino did the right thing in the first place.

When will casino's realise that if they comp proper regular players when they truly have an issue that money will be wagered away and more deposits will follow. There are plenty of casinos to move to when you feel you are not treated fairly.

[A23456789TJQK]

The casino and I have reached an agreement and I now regard this matter as closed.

I've posted some wrong info throughout this thread, which includes:
1, the WR for the bonus offered by VPL is only 300x on BJ, not 1500x.
2, CasinoUS does NOT offer the 15% bonus like other VPL casinos.

As my rep points is still negative I am not at liberty to rectify these mistakes using the 'edit' key. But I stand corrected.


****
To Chu57
I think one of these online casinos should hire you as spokesperson. I see everytime a player has a problem you challenge him and challenge him and challenge him. What patience do you want me to exhibit in my situation?
1, I deposit and lost and deposit and play HARD and finally won
2, but meanwhile I losing my ass at other casinos of the same group
3, few days later they return my winnings
4, email suppot but keep getting brainless answers such as:
a, "email us again for a better explaination."
b, "you wagered only $75 on BJ" (NB: my cash in was $265 so maybe somebody could tell me how on earth it is possible to bet only $75 on a BJ hand and come out with $165 profit. )
5, I take precious time to post here at the forum.
6, and I was offered a $25 bonus with a 300x WR (some say this is an insult which I might have to agree)

AND YOU ASK ME FOR PATIENCE?

[Slotster!]

Originally Posted by mitch

Please read the 'We are Customers' thread and reflect! (failure to do so will cause Slotster to track you down lunchbox in hand!)

Yeah! Take note casino's! Make sure the pictures of your slots look EXACTLY like they do in reality as well... Or else