CasinoShare

[CasinoShare]

Hi,

Sorry for the some of the slow responses in some instances, over the last week we had an issue with the email cashier@casinoshare.com and hence some very slow responses occurred. This has been fixed, and in addition we will be introducing a free phone number/s to customer service over the next few weeks.

Regards

Max Wright

Casino Share

[jetset]

Good to see you taking an active interest here, Casinoshare and I hope it continues going forward.

This sort of interaction with the community enables you to not only keep your finger on the pulse but, with the right commitment, sort out any hassles before they become crises.

If it hasn't yet been said - Welcome!

[little_issue]

I am having a similar problem here. I deposited £250 and wagered the required x30 deposit and bonus (not just the bonus). I did okay and finished on £450 and so withdrew.

Then I get an email saying that they had done a security check and that my account was linked to another customers account and they required documents etc. This is absolute rubbish and I replied to that effect. I asked then on what grounds they had made this judgement. This eventually got an answer to the effect that my details have now been passed on to the fraud department!!

Im my opinion this is just a stalling tactic to delay and/or try to avoid payment by them. They have no justification for their alleged security check findings of linked accounts, this is a complete fabrication on their behalf. I would love to know on what basis they made these findings.

If this is how they start as an online casino business then I cant see them lasting long if this is how they treat their first time customers.

Heres hoping that eventually they see sense and pay my withdrawal.

[vinylweatherman]

This is the same problem that has affected a number of UK players at BelleRock. In that case, the documents did not help one bit. Once you are labelled a fraud there seems no way back. Casino fraud departments seem unable to accept the possibility that the checks have thrown up an erroneous flag. The alternative is that there is a massive fraud ring here in the UK that has surfaced in the last month or so.

Do CasinoShare use Risk Sentinel by any chance?

Affected UK players perhaps should pull their credit records from Experian, Equifax and Call Credit, total cost £6 - and make sure that there is no "bad data" there.

[henryVIII]

These jokers seem like a nightmare. Hope evryone gets out OK.

[GOCC]

Just like to add that I have been paid, as promised by the casino rep.

[little_issue]

Originally Posted by vinylweatherman

This is the same problem that has affected a number of UK players at BelleRock. In that case, the documents did not help one bit. Once you are labelled a fraud there seems no way back. Casino fraud departments seem unable to accept the possibility that the checks have thrown up an erroneous flag. The alternative is that there is a massive fraud ring here in the UK that has surfaced in the last month or so.

Do CasinoShare use Risk Sentinel by any chance?

Affected UK players perhaps should pull their credit records from Experian, Equifax and Call Credit, total cost £6 - and make sure that there is no "bad data" there.

I havent had a problem before, occasionally I have been asked for documentation, which I have been happy to provide. This is the first time I have received a message saying my account has been linked to others. It is for this reason, and no explanation as to how this has been arrived at, that I am objecting to the wording of their email.

I have still not received a reply from the fraud department, which isnt surprising as they obviously have no evidence or justification for their actions.

I dont have a bad credit record as far as I am aware and dont understand how this could affect me to be honest.

See if I receive any response from them by tomorrow. In the meantime I wouldnt advise playing here as if you win it looks like you then have a battle to get paid. I used to like playing MG casinos as you always knew you were safe. Not any more it seems. Think I will stick with 32Red and Ladbrokes in future as you never have these problems with them. A pity all casinos dont operate like those two outfits both of which are GB based also I notice (although I know they obviously operate out of Gibraltar I think).