Carnival Casino wont pay

[knaekarm]

Hi

my first post in here. I have been watching for quite a while and unfortunately I have had my first problem with online casinos now.
I registered on Carnival Casino a while ago through www.casino.dk. Where they had made a special deal with them where you got a 100$ redeemable bonus from an 80 $ deposit. I played the bonus through and wanted to withdraw my 120 $ or something like that. Now they wont give me the money since they say all their bonuses are sticky. I knew when i signed up their normal bonuses were sticky but this one isnt. I have tried to explain this to their CS giving them links to the signup page and all. After i hadnt heard anything from them in a few weeks. I contacted my affiliate and they have tried to help me. Since then Carnival Casino has told them they have noticed fraud on my account. This sounds very peculiar to me and i havent heard this from myself.
I am a little bit tired of all this and pretty much just want my money.

Below is the emails i have written back and forth to carnival casino
Sounds weird to me btw that they accuse me of fraud and in the meantime they have given me a bonus on the account to try to get me back. I havent told their representative since i couldnt find them on the list.




Hi

I havent got a promotional email I used a special link www.carnivalcasino.com/front/casinokontant/
I am not sure all of you know about this promotion since I have heard from other users they had the same problem because you changed manager. But in the other cases casino.dk has been able to explain it to you

Kasper Jensen

Carnival Casino <support@carnivalcasino.com> wrote:

Dear Kasper,

Thank you for choosing Carnival Casino.
A pleasant good morning to you Kasper with regards to your most recent email query we kindly ask that you provide us with the promotional email that you have received with this offer so that we can review this matter further.
We look forward to hearing from you soon!
Should you have any questions or concerns, please do not hesitate to contact the Carnival Casino Support Team. We are available online, by phone or email, 24 Hours a day, 7 days a week.

Don’t forget to check your mails for the latest promotions, free bonuses and other great offers. To view Carnival's latest events go to: http://www.carnivalcasino.com/news/


With Best Regards,

Kimesha
Carnival Casino

Toll Free Phone: 1-866-234-0568
International Phone: 1-268-481-2352
Toll-Free Fax: 1-800-517-7938
International Fax: 1-268-481-2316

www.carnivalcasino.com

This communication contains information which is privileged and confidential and is exclusively intended only for the individual or entity named above (recipient(s)). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), you are hereby notified that any review, disclosure, dissemination, distribution or reproduction of this communication message in any way or act is prohibited. If you receive this communication by mistake please notify the sender immediately and then destroy any copies of it. Please note that the sender monitors e-mails sent or received. Thank you.


--Original Message--
From: smith_jensen@yahoo.com
Date: 5/21/2006 2:03:42 AM
To: support@carnivalcasino.com
Subject: Re: Problem cashing out [#1116209]

Hi Zahra

I know your normal bonuses arent redeemable but as i said the affiliate i play through casino.dk has made a special deal with your managers where we have a special first deposit bonus where we deposit 80$ and get 100$ in bonus that is redeemable. I will get casino.dk to contact you so they can solve it.

Kasper Jensen

Carnival Casino <support@carnivalcasino.com> wrote: Dear Kasper,

Thank you for choosing Carnival Casino.
I am Zahra from the Support Team and a pleasant good day to you.
In response to your email, please note from reviewing your account it is brought to my attention the $100 bonus has already been credited to your account.
Please note that Carnival Casino is a non redeemable casino and due to the terms and conditions, once you have met the wagering requirements bonuses will be removed from your winnings.
We sincerely apologize for any misunderstanding in this matter and do hope that you continue to play with us.
Congratulations on your winnings and do have a wonderful day!!!!!!!
Should you have any questions or concerns, please do not hesitate to contact the Carnival Casino Support Team. We are available online, by phone or email, 24 Hours a day, 7 days a week.

Don’t forget to check your mails for the latest promotions, free bonuses and other great offers. To view Carnival's latest events go to: http://www.carnivalcasino.com/news/


With Best Regards,

Zahra
Carnival Casino

Toll Free Phone: 1-866-234-0568
International Phone: 1-268-481-2352
Toll-Free Fax: 1-800-517-7938
International Fax: 1-268-481-2316

www.carnivalcasino.com

This communication contains information which is privileged and confidential and is exclusively intended only for the individual or entity named above (recipient(s)). If you are not the intended recipient(s) or the person responsible for delivering it to the intended recipient(s), you are hereby notified that any review, disclosure, dissemination, distribution or reproduction of this communication message in any way or act is prohibited. If you receive this communication by mistake please notify the sender immediately and then destroy any copies of it. Please note that the sender monitors e-mails sent or received. Thank you.

--Original Message--
From: smith_jensen@yahoo.com
Date: 5/20/2006 6:38:33 AM
To: support@carnivalcasino.com
Subject: Problem cashing out

Hi

I am playing at your site though casino.dk who have a special sign up bonus with you. Where we can deposit 80$ and get 100 $ as a non sticky bonus. I know your normal bonuses are sticky but this one shouldnt be. When i try to cash out now it says my bonus will be removed this shouldnt be the case.
I hope you can solve this since i enjoy playing at your casino and probably will return since i also just raised in your vip system

Kasper Jensen


--------------------------------------------------------------------------------
New Yahoo! Messenger with Voice. Call regular phones from your PC and save big.

[vinylweatherman]

No indication of fraud in their mails. Did they only mention this to the promoter?
There is certainly a misunderstanding, it is often the case that CS are unaware of the "special" deals like this, and will apply standard terms. Sticky bonuses are the standard here, they also have a of a reputation for being a bit tricky. Possibly the accusation of fraud was made as a "spoiler" in case you complained to casino.dk - they may hope to make you look bad and prejudice how casino.dk deal with any complaint with you.
casino.dk will be well aware of whether they made a deal for a non-sticky or a sticky bonus. Changing staff, even managers, is no excuse for reneging on a deal, amazing how many companies think it is though!

[knaekarm]

Yeah they only mentioned it to www.casino.dk. I have spoken with their support for a while now and they are trying to solve the case. I know other players have had the same problem with carnival since they dont know about this special bonus. You should just think when i provide them with the affiliate link that they should be able to figure out the claim is ok.
I know casino.dk doesnt believe in the fraud accusation atleast thats what their support is telling me.

[handkey]

Maybe it's just a misapprehension of www.casino.dk and Carnival Casino.

So You'd better waiting for the result from www.casino.dk

It's their duty to help you with this matter because you sign up from them.