VIPCASINOS does not like winners

[belgamo]

Ill let you read my emails and chat transcripts, I feel that the bonus being denied is wrong,wrong,wrong. Just because I play slots and happen to hit a random slot jackpot about a month ago.

Here's the email that stunned me!

RE: GoneGambling High Roller Bonus Claim!



Dear Tony,

Thank you for contacting VIPcasinos.

We are sorry to inform you that you are not entitled to a bonus. The reason for this is that our bonus program is intended for recreational bettors only.
As you are considered to be a professional player, VIP management has no alternative, but to decline your bonus request. However, we appreciate you making use of our services.

If you have any questions or comments, feel free to contact us at any time.

Best regards,

Emmy

VIPcasinos Support

Telephone 1-800 511 1937
Fax 1-800 887 8691
support@vipcasinos.com
www.vipcasinos.com


Followed by this chat transcript.


One of our Member Services staff will be with you in a moment
You are now chatting with Gilbert
Gilbert: Thanks for contacting us at VIP - how may I help you today?
belgamo: Hi i was denied a gonegambling high roller bonus for being described as a "professional bettor" ,wondering how this is when i play mostly slots. what do ddeem a professional betytor?
Gilbert: Please hold one moment.
belgamo: ty
belgamo: plus i've only lost the last three weeks
Gilbert: Thank you for your patience.
belgamo: ok
Gilbert: Tony, the reason why the bonus is being denied is because you withdrew more then you have deposited. This means that you have a winning account.
belgamo: Well then that should be forwared to john at gonegambling so that he can put that in the box for the claim . thanks tony. ps you have lost me as a patron.



Just for being a winner, we'll I guess they never will get a chance to get the money back.

[belgamo]

Here's another email justt to back it up!

Dear Tony,

Thank you for contacting us at VipCasinos.

We would like to inform you that management reserves the right to refuse a bonus to anyone at any time. If you have any questions as to your eligibility, please contact us. Our bonus program is intended for recreational bettors only. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked at the discretion of management.

Your account is showing that your withdrawals are more then your deposits. This gives management enough reason to deny you a bonus.

If you have any other questions or comments, feel free to contact us at any time.

Regards,

Gilbert

VIPcasinos Support
Telephone 1-800 300 2387
Fax 1-800 887 8691
support@vipcasinos.com
www.vipcasinos.com.

[elscrabinda]

I think VIP are actually up front with their reload bonuses that you have to be overall down to receive them. Maybe this should be pointed out on GoneGambling but it does say refer to individual casino terms

[vinylweatherman]

GG is supposed to be all about loyalty, and the bonuses should be considered separately. It seems that any player who has won overall is a professional, even if the win was a complete stroke of luck on the slots rather than a result of smart gameplay.

It is well worth pointing this out on the GG forum that is is policy with this group to allow the GG bonuses only in accounts with a negative life balance, just as in the normal bonus terms.

John at GG is tied to the interpretations of individual casinos, but they are expected to be up front and apply the terms fairly.

I would suggest that once any player has a positive lifetime balance here, they might as well uninstall the software and play elsewhere, even if generally they lose, as at least they can give the money back to a casino that will still give them a few bonuses.

Intertops also has this rule on accounts with positive life balances. I think that we should interpret such terms, where they exist, as including ALL bonuses, even those obtained through membership of a loyalty portal.

VIP Casinos have made a mistake, they have denied themselves the certainty (almost) of winning back the money from a slots player - and in the long term they will.

[tennis_balls]

I think the former would be served well with an immediate name change.

I found both VIP Casinos and Intertops each emanated a foul odor.

I feel secure playing anywhere on the CM accredited list, but I've learned that there's quite a distinction between feeling secure and having a satisfactory casino experience. There's nothing worse than when you haven't even made your first bet and you're already regretting that you signed up.

[handkey]

professional betytor???

Really absurd!!!

How do they distinguish professional betytor and newie?

You can contact GG for this case.

[belgamo]

Very simple, just replace the CAP words for their terms

recreational bettor- LOSER
professional bettor- WINNER

I must say I have deposited over 3,000 so far this year into the casino and this is what they do for a regular patron, I always felt good with them until this episode. Also I forgot to add I NEVER have never taken a reload bonus.

[RobWin]

Thanks for the info, I had recently opened an account thru Casinomeister here and had just not got around to making a deposit yet...glad I did not deposit there, thanks for the warning!

[vinylweatherman]

I joined this casino through GoneGambling. I was impressed by the software, but not impressed that a professional is defined as a winner without regard to how this win was obtained.
Had I known this, I would have "gone for the jugular" with the full $600 sign-up bonus as it seems if I am ahead after playing with the $100 I put in I will never see another bonus. I had thought that the rules about positive accounts were aimed at the reload bonuses, not at every single bonus and prize they offered.
If I ever get ahead I will cash-in and uninstall the software, it will be no good for me, I will deposit the winnings elsewhere. If I am down (far more likely), I will take the smaller bonuses and deposit around $50 to $100 per month and hope to hit a big win one day.
I could understand this attitude for a Blackjack player, but not for slots!

[Mousey]

Is VIPCasinos RTG?

I know SciFi (about which I never had any complaint) cut off my loyalty points and all bonuses after playing there for a year or so. Then, months later, I found out by accident that I was flagged 'account not in good standing'. Note that I very, very rarely ever used a bonus. (Upset, flabberghasted, and insulted, I posted about it last winter, I believe.) I ran my deposits and cashout numbers and found that I was ahead about $200 for around 2 years of regular (2 or 3 times weekly) play at SciFi. (No, I don't play there anymore, so they don't have a chance to win it back. )

Now I'm wondering if this is 'standard' among RTG casinos?