VIPCASINOS does not like winners

[belgamo]

Feel I better clear things up a little.
Yes I did send John a email, but at that time all I had was the first email, no chat session , nor the second email. As soon as I fired off that email to John I recieved the second. I apologize for not waiting alittle while longer, but I was peeved with the casino for its action , not treating a loyal player right,after they clearly stated the their decision was final. I deposit over $10,000 a month into online casinos .When treated right I will stay with a casino as I hate trying somewhere new .
As far as the emails I recieved I will gladly forward them to you ,so their is no doubt that I may have somehow edited them. The chat session is exactly as it took place, except I did highlight the one paragragh for posting. I will also state that I was very happy with the casino before this issue , cash ins were always processed headache free within 24 hours. I also won 100.00 random bonuses from them twice before the big hit. The only bonus I take is the gg high roller bonus, no reloads.

[bpb]

This has always been the bonus policy at VIPSports, long before they added the RTG download casino.

Many (possibly most) sportsbooks have clauses like this regarding reload bonuses for sports betting. If your (withdrawals + current balance) - deposits is a positive number, you aren't entitled to reloads. The problem is that VIPSports is using bonus conditions that are well understood in the sportsbook community and applying them to the casino community, where a clause like this is very uncommon.


VIPSports states this condition very clearly in the bonus terms and conditions on their websites (VIPSports, VIPCasinos, VIPHorses) I do think that they should explicitly repeat this clause in a disclaimer at the bottom of any promotional emails that they send out. They currently only include a link to a bonus terms page. But overall, I don't see the big issue here.

[belgamo]

This is what I asked from gg, I wanted to know why I was a "professional" at the time I had no clue. I was thinking the casino was making a mistake somehow , but later when I had the chat session and the second email came I clearly understood the situation. I had never ran into the situation before, of having a positive balance and being denied a bonus. I consider this a learning lesson.


From Emailus <emailus@gonegambling.com>
Sent Friday, June 16, 2006 4:19 am
To XXXXXXXX@tampabay.rr.com
Cc xxxxxxxxx <advertising@gonegambling.com> , xxxxxxx <xxxxxx@sbcglobal.net>
Bcc
Subject Fw: Fwd: RE: GoneGambling High Roller Bonus Claim!



Hi Tony,

It's left to the casinos discretion as to who they allow to receive bonuses and who they don't.

Debbee will see if she can find out more information for you but until then the casinos decision must stand.

John

GoneGambling - Your gambling adventure starts here...
http://www.gonegambling.com


----- Original Message -----
From: XXXXXXX@tampabay.rr.com
To: emailus@gonegambling.com ; emailus@gonegambling.com
Sent: Friday, June 16, 2006 11:45 AM
Subject: POTENTIAL SPAM Fwd: RE: GoneGambling High Roller Bonus Claim!


Hi, i don't want to post a bitch yet. Hope you could see what this is all about I play 90% slots , so I don't know how you can be a professional. Account with them is " belgamo " . Never had any problems with them before, I did hit a random slot jackpot about a month ago and they paid on that. My deposits are over 700.00 for the month. Once again just thought you might be able to find out why I am classified as a professional and declined a high roller bonus? Do I deposit too much? Thanks Tony





--------------------------------------------------------------------------------

----- Original Message -----
From Support VIPcasinos <Support@vipcasinos.com>
Date Thu, 15 Jun 2006 21:24:11 -0400
To XXXXXXX@tampabay.rr.com
Subject RE: GoneGambling High Roller Bonus Claim!





Dear Tony,

Thank you for contacting VIPcasinos.

We are sorry to inform you that you are not entitled to a bonus. The reason for this is that our bonus program is intended for recreational bettors only.
As you are considered to be a professional player, VIP management has no alternative, but to decline your bonus request. However, we appreciate you making use of our services.

If you have any questions or comments, feel free to contact us at any time.

Best regards,

Emmy

VIPcasinos Support

Telephone 1-800 511 1937
Fax 1-800 887 8691
support@vipcasinos.com
www.vipcasinos.com

[VMSCasinos]

Belgamo,

I wanted to follow up with this situation to ensure that the issue has been resolved. The bonus has been credited in our RTG account for you to use as you see fit. We apologize for the inconvenience that this may have caused.

One of our top priorities at VIP is to ensure that all of our customers have a positive experience while playing in our casino. Please feel free to contact me if you have any further issues with our product.

Thank you,

John

[bossplayer]

So i dont understand, is the policy of winners not getting any bonus still in place? Or are you making an exception to the rule and nothing is really fixed?

[tennis_balls]

lol.....i busted out there and I didn't get that e-mail.

they probably only send that to players who don't qualify under their donk-ish terms

[vinylweatherman]

I got that "Lucky" E-mail too. I am aware of the positive balance clause, but there is nothing obvious in the E-mail, and the danger is that players sent this may only find out after making the deposit.

The "pro" clause in sportsbooks is no doubt due to the fact that sports betting, unlike casino play, is partly a game of skill. Quite a number of bettors study form and statistics, use odds calculators and even a spot of arbitrage. This term is likely to apply at most sportsbooks.

I would like the rep to clarify though, is this term going to apply to those who mainly use the casino, and don't habitually clobber the bonuses. It may not be good to waive the rule just because some player "raised a stink" in the forum - this would not be the best example to set for others!
Others posting to this thread have found the positive balance rule applied to them, and not really understood why.

[greedygirl]

I received a reply from our campaign manager (which I followed up with a phone call). Here is the email:

Hi Debbee,

We have looked into this and the issue is that this account recently withdrew $2500 and it is our policy that players must deposit equal to or more than their last withdrawal before they are eligible for another bonus.

We have looked at this account more closely and because we value the player have gone ahead and credited their casino account with a $32.50 bonus.

If you could please advise the player accordingly and let them know if they have any more issues to please email casinomanager@vipcasinos.com.

This has always been the bonus policy at VIPSports, long before they added the RTG download casino.

Many (possibly most) sportsbooks have clauses like this regarding reload bonuses for sports betting. If your (withdrawals + current balance) - deposits is a positive number, you aren't entitled to reloads. The problem is that VIPSports is using bonus conditions that are well understood in the sportsbook community and applying them to the casino community, where a clause like this is very uncommon.

VIPSports states this condition very clearly in the bonus terms and conditions on their websites (VIPSports, VIPCasinos, VIPHorses) I do think that they should explicitly repeat this clause in a disclaimer at the bottom of any promotional emails that they send out. They currently only include a link to a bonus terms page. But overall, I don't see the big issue here.

I agree 100% with bgb's comments. What IS regrettable here is the terminology used by support in explaining things to Belgamo. This bit about "professional player" is something that should NEVER have been stated and I've sent our C.M. an email to that effect. Additionally, IMO, it would be wise for the casino to give notification to those players via email who reach the point of withdrawals over deposits--to me, this would just be good business.

[kavaman]

I was also sent the mailer. Luckily i read the forum and asked if my account is eligible and i was told it is not. I also asked what is my last action with the casino, and they said it was a deposit. I also asked did i get some kind of bonus with the deposit, and they answered yes. I lost my deposit and bonus the last time , and i am still not eligible to get any more bonuses. Oh well. I guess they have the right to do this, but why send promotional emailers to people who cant get the bonuses.

-kavaman