Changes in Palace Group T & C - Not so sensational

**soflat** · 18th June 2006, 03:37 PM

Originally Posted by vinylweatherman

I am convinced that there are a small number of offers that are on the list, and each week sees a VIP version and a "valued player" version which differ only in the amount offered.

Hmm. I Guess I'm not valued any longer cause I didn't get an offer this week.

**two_card** · 18th June 2006, 04:44 PM

I play only VP and have stopped playing at MG.
Playthroigh reqs are terrible.

**soflat** · 18th June 2006, 07:53 PM

Originally Posted by two_card

I play only VP and have stopped playing at MG.
Playthroigh reqs are terrible.

I've only been playing vp lately too. The EZBonus system makes even some of the small bonuses worthwhile. If I hit, I can cash out. If not then at least I had the extra free hands from the bonus.

**Palace Group** · 19th June 2006, 02:49 PM

Hi all,

I would like to make sure everyone is 100% clear on the bonus systems.
Loyalty points redeemed by players do not have any wagering attached.
The bonus system now used for the majority of our promotions works as follows:

Bonus money is placed into your bonus account. You then have a cash and bonus balance (this is viewable my hold you mouse over your balance and/or going to the cashin pages).
Once you start to hit wagering your bonus balance moves to your cash balance.

Should you cashin at anytime before you have met wagering, you will be permitted to cashin your cash balance but will forfeit/lose your bonus balance.

The system doesn't penalize players who win before meeting wagering requirements!

For those of you who posted that you missed promotions, please PM me and I will have a look into this.

Thanks,

The Palace Group

**LRDell** · 22nd June 2006, 04:18 AM

I would like the Casino Rep to explain what they mean by the last part of #8. It sound like only wagers made with real money (not bonus money) 'achieve' the playthrough requirements. I would hope this is bad wording and not an actual requirement that you also have to wager the deposit(s) 30x as well as the bonus. Maybe this is real money as opposed to play money - I have never done play money, so I am not so familiar with the term 'real money'

For me it won't matter very much. I have all but written these guys off after some major problems with recent withdrawals, but these same terms might start showing up other places.

From their Terms and Conditions:

5. Upon qualification, the '35% Cashback Bonus' will be credited to your Bonus Account and is subject to thirty (30) times playthrough (wagering) before it may be withdrawn.

6. NOTE: play at different games may contribute a different percentage of the playthrough requirement:
100% - all Slots, American Roulette and all Parlor Games
50% - all Table Pokers, Red Dog, all Roulettes (excluding American Roulette), Casino War and Sic Bo
10% - all Video Pokers (except all Aces Poker), all Blackjacks (except Classic Blackjack), all Craps and
all Baccarats
2% - Classic Blackjack and All Aces Video Poker

7. The '35% Cashback Bonus' will not exceed $500 or �500 or 500� and the Claim Form must be submitted before 6 p.m. ET. (10 p.m. GMT.) on Tuesday, June 27th, 2006.

8. As the required playthrough requirements are met, funds are automatically transferred from the Bonus Account to the Cash Account - in increments of $10 or �10 or 10�. Playthrough requirements are achieved when any real money wager is made.

9. Real money wagers are deducted from the Cash Account. If there is no cash available, the wager is deducted from the Bonus Account. Funds in the Bonus Account are only played if there are insufficient credits in the cash balance.

10. This offer may not be used in conjunction with any other current bonus offers and, when a withdrawal is made, the Bonus Account balance is reset to ZERO. This means that you can choose to withdraw money deposited, but will lose any bonus money remaining in the Bonus Account.

**Palace Group** · 22nd June 2006, 11:00 AM

Hi LRDell,

Firstly please PM me your account number and I'll look into your account problems.

In regards to term 8:
You start wagering with the money in your cash account first. Should there be no money left in your cash account but you do have a balance in your bonus account, you can continue to wager with the money in your bonus account.

Lets say you need to wager $300 to release $10 and you have a balance of $50 in your bonus account and $0 in your cash account, you hit the $300 wager your balance will then be $10 in cash account and $40 in bonus account.

I hope this clarifies things.

Kind regards,

The Palace Group