Racetrack Casino refusing bonus for no good reason

[mitch]

Wow. You guys take being denied a bonus very seriously.

soflat

This isn't just about a bonus, it is about customers, you know, the people who provide all the profits for the business, keep GamingPromo in a job etc.

This casino seems to think that their customers are potential enemies to be treated with suspicion at all times.

Casinos need returning customers as they can't just run on new customers in the long term.

Don't you think even Ed at 32Red would actually prefer not to have bonus hunters signing up? However, they smile, treat the person well in any event and you know what I bet they get a fair number of even these players returning because of this. Ed also knows he wont be picking up adverse publicity because of the 'us and them' we are at war attitude some casinos portray.

Do you think Liquuid Fusion will be returning to this casino any time soon?

Mitch

[soflat]

Ed also knows he wont be picking up adverse publicity because of the 'us and them' we are at war attitude some casinos portray.

Do you think Liquuid Fusion will be returning to this casino any time soon?

I agree.

I just don't feel a need to educate the casino. Let them learn it the hard way.

I am also not getting into a war, I'm not going to beg, in fact I am not going out of my way at all just so someone will let me play at their casino (which is the same as the other casinos but without the attitude).

[BigBill]

I followed Bryans direction and emailed the following to the gaming rep:

I just signed up @ Racetrack Casino recommended
by Casinomeister and was Greeted by Steve in chat
We discussed the WR for Blackjack which was twice
the normal 8xs and was asked how much I was
going to deposit- $300 for a $300 Bonus- Steve said great Good Luck!
I deposited the $300 -went back to Casino and found No Bonus added- I online chatted Steve again -explained the problem and he checked
and was sorry but sometimes the bonus didn't click in- please email
lobbymanger@ racetrackcasino and he would get back to me within 72 hrs. I asked -can't you or telephone support adjust?-No only email will do.
I then said I'll just withdraw my deposit
Steve came back with "no just play your deposit while the lobbymanager sorts it out." I went to cashier and withdrew my deposit.
This is not right- I read the T&Cs carefully and nowhere did I see that I had to wait up to 72 hours for a bonus.
Needless to say I'm not a happy camper.

We'll see what happens next- I just hope I get my deposit back!
I wish I had read these posts 1ST

[Linus]

Casinos are free to offer a good bonus, a bad bonus, or no bonus at all. They can even offer a bonus to some players, but not others.

But it's obnoxious to make someone go through the process of downloading, registering, and depositing, before taking an offer back.


I have to admit, this made me smile, though: "This is happening because our system is trying to eliminate professional players from good players."

What, do you suppose - to a casino - is a "good player" good at?

[Pinababy69]

What, do you suppose - to a casino - is a "good player" good at?

Losing lots and lots of money.

[GrandMaster]

I have to admit, this made me smile, though: "This is happening because our system is trying to eliminate professional players from good players."

I would like to know what sort of extra information became available to the casino between the CS rep offering the bonus and the casino refusing to credit it. Maybe if you start playing and lose your money before the bonus is credited, then you show yourself to be a "good player".

[henryVIII]

I kind of like threads like this. Where all the players and affiliates agree on something.

Sometimes you'd think its not that hard to run an online casino. Just do what you promise, dont promise what you cant do and let the house edge do the rest.

I mean some casinos seem to go to all the trouble of setting up, advertising, enticing new players and then go and piss it all up the wall by just being plain stupid in their treatment of customers.

Customers arent always right .... but they are the only way your going to make a profit.

[vinylweatherman]

It is right that B&M casinos will eject the "pro". Often, this is the Blackjack card counter. It is the only game that can be beaten in the long run due to house edge and shoe penetration. Only a very skilled player can do this, and once caught, their photo goes on an industry database.

However, they can only determine that someone is probably a card counter after they have played a fair bit of Blackjack, and their bet changes have been mathematically analysed.
Determining that someone is a "pro" before they enter a premises is rather different. How can you even "look like" a known "abuser" online till a photo ID has been provided.
The only thing these players had in common was that they deposited the whole £300 for the full amount of bonus. Asking about Blackjack does not help though, best ask CS the ins and outs of slots because you simply "can't resist slots", I bet you get the bonus then!

Why they don't simply make it a slots only bonus beats me, they certainly don't want players who know that Blackjack is a better game for WR than slots.

I don't recall seeing this on the accredited list when I last looked, there must have been some additions to replace Jackpot Factory. I doubt my custom will be welcomed there, so I will save myself and them the bother.

[BBKPoker]

I had the exact same thing happen to me (rep messaged me on signup, offered me a bonus, I deposited, it went through, no bonus, then a rep told me I didn't qualify after he had just told me I did), also, a rep told me it was their policy to not give you a bonus if you have signed up at other Playtechs.

After I yelled a ton at a manager they agreed to rush my cashout to the next 12 hours, but this is a terrible policy, imo.

If you are going to not issue some a bonus, just decline the transaction, or at the very least, send them an email when they've registered that they are welcome to play but without the bonus.

I think its a clear case of a casino loving collecting whatever interest they might for 4-5 days while they hold your cashout.

This casino should definitely *not* be accredited, imo.

[vinylweatherman]

I had the exact same thing happen to me (rep messaged me on signup, offered me a bonus, I deposited, it went through, no bonus, then a rep told me I didn't qualify after he had just told me I did), also, a rep told me it was their policy to not give you a bonus if you have signed up at other Playtechs.

WTF are PLaytech up to, they should NOT be passing information like that to what are effectively competitors to the other Playtechs you may have used. The only justification would be if you had committed a fraud at another Playtech.

It would be like Bryan telling one of his listed casinos that player X tended to sign up at almost every casino as soon as they appeared on the list. This is PERSONAL information in that it is gained by virtue of a business relationship between business A and customer B.

If the criteria is simply signing at ANY ONE other Playtech, then I doubt they give out this bonus very often.
If what this CS agent said really turns out to be correct, I can't see them being "accredited" for much longer. If it is just incompetent CS, they had better get some training in soon.