Heaven Casino

[stestretton]

Hi all,

I have recently deposited at www.heavencasino.co.uk, playing my preffered game of BJ.

I was playing £2 per hand and feel as though I got royally screwed as I lost £70 in £1000 of wagereing. I have had freak runs like this in the past so I was willing to look past it and to just receive the bonus (£50) that was due and walk away a £20 worse off (becasue I got a bad vibe from the place).

The customer service replied to my request for the bonus almost immediately with this:

--------------------------

Hi Steven,

Thank you for contacting Heaven Casino Support.

We regret to inform you that we are unable to accede to your request.

If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.

Best Regards,
Alan
Heaven Casino Support Team

------------------------

So I replied to them - asking why not - "I have surely lost sufficient money here for you to honour the bonus.. Im not asking a lot am I?"

------------------------

Steven,

Thank you for contacting Heaven Casino Support.

Please disregard the previous email.

We have received your request and your account is being reviewed by our Pit Boss to determine your bonus eligibility.

If you have any further queries, please do not hesitate to contact us further at your convenience either via email or on our toll free number.

Best Regards,
Alan
Heaven Casino Support Team


--------------------------

This was over 48 hours ago, now I wouldn't normally mind if this was with a reputable casino, but I can find nothing here on casinomeister to suggest that this is a safe place to hold my funds... I have emailed them to tell them that I am posting here, but so far no response.

Please help! What should I do?

Steve

[stestretton]

Thanks for the ever so kind PM from Slotschik I have had to edit my post to... www.heavencasino.co.uk - thanks for your kind words!

[paul02085]

Thanks for the ever so kind PM from Slotschik I have had to edit my post to... www.heavencasino.co.uk - thanks for your kind words!

Another Slotchik sighting????

[mitch]

Thanks for the ever so kind PM from Slotschik I have had to edit my post to... www.heavencasino.co.uk - thanks for your kind words!

Slotchick

Come back, we miss you!

You never had any probs at this site. I am sure few people will be bothered about unsubstantiated allegations posted elsewhere.

Mitch

[chuchu59]

Come on guys, if you really want her to come back, get the name right first. It isnt slotchick nor slotschik.


Slotchik, please, come back and have a good time with us. We all miss you.

[Simmo!]

Regarding Heaven Casino, I have informally arranged to go and visit "Inside Gaming" who provide a managed service for this and other Chartwell casinos later this month, so if there is anything specific you'd like me to ask, please feel free to PM me. Heaven itself is a new casino - JetSet's Infopwa service released some info on both Heaven and Inside Gaming recently if you search down the Meister's News page.

Simmo!

[vinylweatherman]

Don't hold your breath, I was spammed by them yesterday. If they are based in the UK, this is not on!!!!

I have never had a relationship with them, and wonder how they got my E-mail.

If they are new, they don't seem to realise that the last thing they want to do is appear to be spamming, and screwing players from the very beginning!

[rreevy]

I got a spam from them too.

They are something to do with something called 'Elite Club Management' - I'm not sure if that's a casino group or a payment processor, though I suspect the latter. I have played at another casino using this, but not using the e-mail address they contacted me on.

[Simmo!]

I got a spam from them too.

Me too as it happens.

[mitch]

And me.

Mitch