Palace of Chance takes no chances with their money

[bgammonb]

It had been almost 2 years since I had gambled at Palace of Chance casino. I had lost money overall there in the past, but I received an email offering a reasonable bonus, so I decided to revisit the casino. Since I had some comp points left there, I thought I would check out the video poker and blackjack prior to putting more funds at risk. I requested a redemption of my comps and instead of the $14.27 that I thought I was due, my account was credited $1427. I decided to go ahead and play, realizing that at some point the casino would probably deduct the $1412.73 that they had inadvertantly credited to my account. I immediately had a great run of luck on video poker, and increased my credits to over 2300 dollars. All of a sudden I noticed that the casino had taken all of my credits except for a little over fifteen dollars which represented my new comp value. When I contacted the casino, I was told that since they made a mistake, that my winnings were null and void. They said that it would be stupid of them to give me any of the winnings since they had incorrectly credited too much money to my account. I told them that I agreed that the $1412.73 was certainly theirs, but that nothing in their terms stated that an error on their part would invalidate my winnings in full. I suggested that since I was supposed to receive $14.27 and that since their terms did state that my withdrawal was limited to 10 times that amount, I felt that a payout of $142.70 would represent a fair solution to the situation. Melanie, the customer service representative, said that they would not let me have any of my winnings since they had made a mistake. I told Melanie that if they were going to confiscate all of my money that I would post a complaint at Casinomeister. She asked if I was threatening them, and I told her that she was now understanding me, although she had spent the entire conversation talking over me each time I would try to speak. Melanie stated that a casino as powerful as Palace of Chance would be impervious to any effect of a posting at a casino watchdog portal. Then, she asked me to wait one day until upper management could contact me regarding a solution. I agreed, so now it is a day later with no contact from Palace of Chance. When I had bad luck at Palace of Chance, they kept my money. When I had great luck at Palace of Chance, they took the money. Seems like a win-win situation for Palace of Chance, and I guess that leaves me with the converse.

[AussieDave]

Personally I don't like nor trust this casino. However, in this case on your own admission Palace of Chance had comp'd you the wrong amount.

Instead of contacting support you state "instead of the $14.27 that I thought I was due, my account was credited $1427. I decided to go ahead and play, realizing that at some point the casino would probably deduct the $1412.73 that they had inadvertantly credited to my account."

I'm sure you were not playing minimum bets or should I say what you would have played if they Palace of Chance had comp'd the correct money of $14.27.

Why now should the casino allow you to keep these winnings.

From my experience based on reputable casinos, contacting support and making them aware of their error, has in most times been a favourable thing on my part. Most times I've received a little extra for my honesty.

In your case you knew it was wrong but you commenced play anyway. What were you thinking!

Now you post here stating a foul and it's not fair!

If on the other hand you had fessed up and contacted support before commencing play you may not have received a thank you reward, but, you may have actual won something legitimately. If thenyou didn't get paid, then posting here would be a suitable recourse.

[belgamo]

This is exactly what makes the casino's take the stance they do.The player was "fully aware" a mistake was made, makes no effort to have it corrected,and decides to play. Did you really think you would get away with it?
Being a gambler myself I am quite sure that with a bigger bankroll ,bets were made that would have easily drained the comp money if properly credited .
Be honest with yourself, would you pay out the winnings if you ran the casino. NO WAY!

[belgamo]

We were thinking and typing the same point of view at the same time. LOL

[AussieDave]

belgamo,

[bpb]

You used money that wasn't yours to gain your winnings. If the casino honors your winnings, then they gave you a completely risk free shot. Had you lost the $1400+ dollars that was mistakenly credited, would you have paid the casino back? No? Then you can't keep any winnings derived from it.


After considering this furthur, I'd love to hear you present a concise, clear argument as to why you deserve to keep this money. I doubt that you can.

[sweetdenny]

I do think the casino was unfair in not giving you some sort of goodwill gesture.
This was an error made on the casinos part not the player. If i had redeemed points i would believe that the total was correct we are all told that casinos are trustworthy so why should players have to check that the comps points are correct before playing.

I know i never get a calculator out and check my comp totals are correct each time.

What would have happened if the casino had credited him 14.78 instead of 14.77 only 1 cent out but as rules are rules regardless of the amounts involved then they could confiscated all winnings even if he had hit a few royal flushes and had huge bankroll.

I am in no way saying that the casino should let him keep the money but giving him some sort of gesture would be appropriate as he obviously spent his own time playing when he couldnt hav ewon anything and the error was on the casinos part.

I do believe that somewhere else there is a thread about a casino setting their comp rate to high and the majority of people were of the opinion that the casino should take the hit as the error was theirs not the players. This is the same thing he got his comps at a very much larger rate that is all.

Again another example of peoples opinions not being consistent over issues that are the same. Just because the error he got comped to high was very obvious and the player admitted he took a chance should not sway peoples opinions.

My controversial decision if i had been in this position that is i received the same sums from a casino that i had stopped playing at.

Well i would have done the same and took my chances probably i guess that makes me greedy and selfish. I will admit to that so i can claim to at elast be honest.

[Slotster!]

You don't seriously think you deserve to be paid do you? That's madness...

I'd go with the 'goodwill gesture' theory if you'd told them they'd made a mistake in the first place. The fact that you went crazy with it then cried when they realised what they'd done and didn't pay - is crackers.

It's like the bank paying you a grand by accident, you spending it, then crying when they ask for it back.

[soflat]

If they dumped money into my account, that would be great, but I wouldn't try to tarnish them if it were all a mistake and they took it back.

To me the logic (if a casino makes a mistake, the player is always entitled to money) makes no sense.

[Pinababy69]

You don't seriously think you deserve to be paid do you? That's madness...

I'd go with the 'goodwill gesture' theory if you'd told them they'd made a mistake in the first place. The fact that you went crazy with it then cried when they realised what they'd done and didn't pay - is crackers.

It's like the bank paying you a grand by accident, you spending it, then crying when they ask for it back.

Ditto.

Don't we have enough madness right now? I mean really, come on....