Palace of Chance takes no chances with their money

**sweetdenny** · 2nd June 2006, 04:31 PM

It isnt actually the same principal as a bank puttign 1k into your account but taking that as an example.

If you were to spend some of that money without noticing as you may have thought that it was a cashout or the likes that had been processed quicker.

Would it have been fair on the bank to charge you interest as it was still there money or would you expect them to just have you repay the 1k.
They could charge you interest as it is in there policy treat it as an overdraft. But just becasue they are within there terms does not mean it is fair.

Nobody is goign to say to say that he should have got to keep all the winnings but to take them all away is not fair as the error was not on his part. If they were being fair they could have just awarded him the winnings scaled down by the same multiple as they over comped him factor of 100.

So they could have awarded him winnings of 600/100 so about 6 dollars then they would have been totally fair.

The only point i do not agree with here is that they gave no gesture at all they just said we made a mistake and tough on you this is not fair.

ps

If a bank were to deposit 1k into my bank and i had spent it i would tell them i would repay it at my leisure after putting them on hold for 20 minutes.

**soflat** · 2nd June 2006, 04:45 PM

Wow, some of you people are really brutal. If someone makes a mistake you feel entitled to take their money.

**Simmo!** · 2nd June 2006, 04:58 PM

Originally Posted by soflat

If someone makes a mistake you feel entitled to take their money.

Hey a lot of people would try and get away with it I'm sure, but you can't complain when it's spotted and rectified. And to threaten the casino with publicity over it is just plain silly. Aside from which Casinomeister is a bona-fide place for legitimate complaints to be investigated, not a place to carry out blackmail and threats! No wonder some casinos treat players the way they do.

**sweetdenny** · 2nd June 2006, 05:11 PM

The casino was brutal it took all the winnings.

The player is entitled to a proportion of these. Or even possibly all if it was won off of the first 14.87 if the player did not actually use any of the casinos money.

All this player did was click on cash in comps then played with what the casino gave him. From what he has posted the casino was not very fair in that it did not even review play to figure out what percentage or anything he was due.

I do feel that the player should have been awarded something as he didnt do anything wrong he broke no T&C he did not manipulate the software all he did was play.

The casino overcomped him the T&C probably says that casino has the right to change the comp rate from time to time or something along those lines. If the casino had given him a different rate say just giving him only a few extra comp dollars then voided all winnings peoples opinions would be vastly different.

Also i do not feel that it is ok for the player to post publically about this he took the gamble to play and see what happens as i would have done. Only i wouldnt have came on complaining about the casino.

**sweetdenny** · 2nd June 2006, 05:24 PM

I have just re read the original post the player said that he had been asked to give the management a day to get back to him he says this day has passed and now he is posting. When i first read the email i thought he said a week had passed.

Give the casino a chance to look into this give them a phone im sure that they would have offered something in way of goodwill gesture. Posting like this on a public forum after one day will not have done yourself any favours.

The casino does not deserve negative publicity if the management has not made any decisions as yet.

My opinion allbeit a minority one the player does deserve something over this but he has jumped the gun in posting big time. Hopefully he will post back once speaking to management.

**Renegade** · 2nd June 2006, 09:29 PM

I have to agree with the casino on this one.
The player knew about the mistake. Period.

If ones credit card statement was wrong, it would be pursued and fixed asap.
The same should also apply to a players account. If a players account shows the wrong figures, IT IS THE PLAYER'S RESPONSIBILITY to have this fixed ASAP!
Since when did the casinos and poker rooms tuirn into a baby sitters club????
Responsible Gambling is much more then T & C's.

**Renegade** · 2nd June 2006, 10:33 PM

Originally Posted by belgamo

This is exactly what makes the casino's take the stance they do.The player was "fully aware" a mistake was made, makes no effort to have it corrected,and decides to play. Did you really think you would get away with it?
Being a gambler myself I am quite sure that with a bigger bankroll ,bets were made that would have easily drained the comp money if properly credited .
Be honest with yourself, would you pay out the winnings if you ran the casino. NO WAY!

Originally Posted by sweetdenny

I do think the casino was unfair in not giving you some sort of goodwill gesture.

Are you kidding me???!!!!

**chuchu59** · 3rd June 2006, 06:12 AM

Originally Posted by sweetdenny

It isnt actually the same principal as a bank puttign 1k into your account but taking that as an example.

If you were to spend some of that money without noticing as you may have thought that it was a cashout or the likes that had been processed quicker.

Would it have been fair on the bank to charge you interest as it was still there money or would you expect them to just have you repay the 1k.
They could charge you interest as it is in there policy treat it as an overdraft. But just becasue they are within there terms does not mean it is fair.

Nobody is goign to say to say that he should have got to keep all the winnings but to take them all away is not fair as the error was not on his part. If they were being fair they could have just awarded him the winnings scaled down by the same multiple as they over comped him factor of 100.

So they could have awarded him winnings of 600/100 so about 6 dollars then they would have been totally fair.

The only point i do not agree with here is that they gave no gesture at all they just said we made a mistake and tough on you this is not fair.

ps

If a bank were to deposit 1k into my bank and i had spent it i would tell them i would repay it at my leisure after putting them on hold for 20 minutes.

Goodwill? By threatening to complain to casinomeister?

Okay, since his bankroll should have been 1% of the actual amount credited to him, maybe the casino should give him 1% of the winnings just to see him off.

**SlotsWizard** · 3rd June 2006, 06:49 AM

If this happened to one of their customers doesn't that mean it happened to all of their customers, assuming the process is automated? I have a hard time believing comps are calculated and disbursed manually.

**Linus** · 3rd June 2006, 07:21 AM

Originally Posted by soflat

Wow, some of you people are really brutal. If someone makes a mistake you feel entitled to take their money.

I agree. If someone makes an honest mistake, you shouldn't see that as an opportunity to take her money.

Imagine if casinos treated players that way.