Need Help With A Sci Fi Cashout

[sneakattack]

I deposited 250 at scifi and got there 250 match bonus. However while talking to support I also was given a code for an extra 15 free. I redeemed this coupon and managed to turn my 515 in 3250 by hitting quads playing pickem poker and getting a nice $3000 payout.

Now when i cashout Sci Fi says that i cant because there terms state only one bonus per deposit. However 1. The 15 bonus was without a deposit. and 2. The terms for the 15 free clearly state that the bonus can only be given if there is no deposit history. When i claimed this bonus i had already made a deposit and should have been ineligble for this bonus.

[The Watchdog]

If what you say is true.. is their mistake.

They should have notified you and removed the bonus.

However I believe the best thing the manager can do will be to forfeit the bonus from your account.

Contact them and request to speak with a supervisor or manager.

I am sure that they don´t want to hold your winnings for a lousy $15 bonus.

You shouldn´t taken it though if the terms specified that no deposits should be present on your history. They might give you the ¨"bonus abuse" speach.

[chuchu59]

Sneakattack,

If you conversed with support via live chat,could you obtain a copy of the transcript so that we know exactly why they gave you a coupon code for $15? If they gave it to you out of generosity for being a new deposit customer, strictly this should only count as a single deposit bonus. There are casinos who will give you an extra 20 bucks for depositing via neteller in addition to your first deposit bonus. On the other hand, if you had been greedy and did not inform them that you had deposited you may have no one to blame but yourself and they may be right in denying you your winnings.

[kenneth2816]

OK

11. Free / Non Deposit bonuses cannot be combined with other deposits or bonuses. Winnings made with Free/Non Deposit bonuses must be cashed and all balances cleared before making a new deposit.



You say you were "given a code for a 15 dollar bonus". Did CS at the casino give you this, or did you get the code from some affiliate site? The terms clearly state you cannot combine a deposit bonus AND a no deposit bonus.

Some casinos will allow you to do this, some will not. I am no fan of RTG casinos, but the people who run this one (and Break Away) are to my knowledge, very ethical.

Perhaps you could post the actual e-mail they sent you so there is some clarity? As it now stands, it would appear you did in fact violate a very clearly stated bonus rule...

[sneakattack]

I didnt sign up through any sort of affiliate program.
I took the bonus as a mistake, ive played at a few casinos where as soon as you log on the first time they offer you some sign up bonus and another small bonus usually around 20.
Heres an excerpt from online support.

....
Harold Ackerman: sneakattack: can i get the signup bonus
Harold Ackerman: Owen Ulrich: Sure.
Harold Ackerman: Owen Ulrich: To receive your free $15, just login to the casino software, click on cashier, and redeem coupon code BARHH
Harold Ackerman: Owen Ulrich: The maximum cashout amount is $50 after meeting playthrough requirements. Your account balance will be reduced to zero after making the withdrawal.
Harold Ackerman: Owen Ulrich: This bonus not available for wagering in Craps, Roulette and Baccarat. You must wager the bonus 20 times before requesting a cash out.
Harold Ackerman: sneakattack: could i aslo get the 100% match
Harold Ackerman: Owen Ulrich: You will receive the 100% bonus when you make the first deposit.
Harold Ackerman: sneakattack: i already made it
Harold Ackerman: Owen Ulrich: Oh, I understand.
Harold Ackerman: Owen Ulrich: Let me add the bonus now.
Harold Ackerman: Owen Ulrich: All set.
Harold Ackerman: Owen Ulrich: Your account is now ready/
Harold Ackerman: Owen Ulrich: Good luck
Harold Ackerman: sneakattack: thanks
....

Oh btw the reason there are two names is because the guy sent me the old transcript in the chat.

[vinylweatherman]

The transcript looks like a misunderstanding. You were given the code and terms for the $15, but when you mentioned that you had already deposited the CS said they would add the deposit bonus for you. What they did NOT do is to tell you to disregard the code they gave you for the $15, which you lost eligibility for by having deposited. If CS actually added both the 100% and $15 without you actually redeeming the coupon the casino does not have a leg to stand on. If you went and redeemed the coupon yourself, well, perhaps SCI-FI will argue that you should have realised from the terms that you had possibly been mislead by CS and should have sought clarification.

As in the long thread about KN, the fact it is reputable does not negate the fact that you broke the terms, and if they believe you should have known better they may limit winnings to the $50 (plus deposit and bonus) as per free $15 terms.
The misunderstanding probably lies in the different ways players interpret "sign up bonus" and "deposit bonus". Some think of these as being two ways of saying the same thing, but many casinos offer a small "sign-up" bonus to be played before the first ever deposit, the main purpose of which is to test the software to see if you like it enough to play for real. Cash-outs are limited on these "free chips" to prevent them from being aggressively targeted by bonus players who never intend to deposit their own funds. The free chip is also only a risk, and cost, to the casino, the player can only ever win, or come out where they started.

[chuchu59]

I didnt sign up through any sort of affiliate program.
I took the bonus as a mistake, ive played at a few casinos where as soon as you log on the first time they offer you some sign up bonus and another small bonus usually around 20.
Heres an excerpt from online support.

....
Harold Ackerman: sneakattack: can i get the signup bonus
Harold Ackerman: Owen Ulrich: Sure.
Harold Ackerman: Owen Ulrich: To receive your free $15, just login to the casino software, click on cashier, and redeem coupon code BARHH
Harold Ackerman: Owen Ulrich: The maximum cashout amount is $50 after meeting playthrough requirements. Your account balance will be reduced to zero after making the withdrawal.
Harold Ackerman: Owen Ulrich: This bonus not available for wagering in Craps, Roulette and Baccarat. You must wager the bonus 20 times before requesting a cash out.
Harold Ackerman: sneakattack: could i aslo get the 100% match
Harold Ackerman: Owen Ulrich: You will receive the 100% bonus when you make the first deposit.
Harold Ackerman: sneakattack: i already made it
Harold Ackerman: Owen Ulrich: Oh, I understand.
Harold Ackerman: Owen Ulrich: Let me add the bonus now.
Harold Ackerman: Owen Ulrich: All set.
Harold Ackerman: Owen Ulrich: Your account is now ready/
Harold Ackerman: Owen Ulrich: Good luck
Harold Ackerman: sneakattack: thanks
....

Oh btw the reason there are two names is because the guy sent me the old transcript in the chat.

From the chat, it does seem that you can claim a no-deposit $15 followed by a 100% match bonus but as the CS rep credited you with the 100% bonus first it does seem you are also allowed the no-deposit $15 afterwards. That is explicit in your question 'Could I ALSO get the 100% bonus?' Furthermore, if the casino is arguing that there should only be one bonus per deposit this is exactly what you got as BARHH is a no-deposit bonus and should not be tied to your deposit. Unless it is stated you cannot play with both bonuses simultaneously, I think you should continue pressing for your winnings.

You can go the main page and look for the pitch a bitch section. Since this is an RTG casino, you will need assistance from Montana Overseas. Fill in the form and be prepared for a long wait since they are really slow in handling complaints. I also tried to check whether you can send a PM to the sci-fi rep at this forum but unfortunately there doesnt seem to be one.

I hope this helps. Good luck!

[Casinomeister]

..I also tried to check whether you can send a PM to the sci-fi rep at this forum but unfortunately there doesnt seem to be one.

I hope this helps. Good luck!

Ah, there is one, I just forgot to list him there:
http://www.casinomeister.com/forums/...cifigroup.html

He's aware of the situation and they are looking into this.

[sneakattack]

Thanks.
Im in contact with the representative and on the plus note he responds to my PMs. So far its been 5 days with no response from support to either my emais. On the negative side so far the rep is mimicing the other responses, but i just sent him a full explanation of my position. Hopefully i will not simply recieve another prewritten response.

[paul1]

Something similar happened to me a couple years ago. I was so used to the way the Microgaming casinos frequently added a little $10 on top of the regular bonus, that when I signed up for what I think was my first RTG place at Portonfino, I took some extra $10 and didn't think anything of it. Then when I tried to cash out $500, they wanted to negate the whole thing the same way in your situation. But eventually they were nice enough to see my mistake and they paid me in full.

I too have seen that Sci Fi has a good reputation, although I have not played there yet. I bet they end up giving you a break and paying you. Let's hope so. Be a real shame to get all excited about that good win at Pick 'Em and then not get it, over a small issue like that $15 extra.

Just goes to show, you shouldn't assume anything in this business. You really got to be careful, especially taking a bonus and trying to understand terms and conditions. They can be confusing. And reputable casinos do have to protect themselves.

Good luck. I'll be looking here to see what they do. I hope it works out well. I'd like to try them some day. And I love that game of Pick 'Em. It is so unique and it is so cool when you hit a big hand. Congrats to you, I hope.