KING NEPTUNES Is Withholding My Winnings!

[jenn1381]

Originally Posted by Simmo!

For a regular player, a "known" entity, Yes I agree.

Look at it this way: you say to me you'll give me $100 but I can't spend it on a gun to shoot you with. So I go off to buy a crossbow, but while I'm down the shops, you think "sh*t, supposing he buys a crossbow", and you text me an exclusion notice. Only I don't get the text 'cos that hooker Pinababy fixed me up with nicked my cellphone last night. Bitch. So when I turn up at your house, holding my shiny new crossbow and a small pointy stick, do you:

a) Hold your hands up and go "fair's fair, stick it on me fat boy"
b) Call the cops and have me arrested
c) Take the crossbow from me and give me another $100 to make up for it?



If I was a mate, you'd probably give me the $100 - you might even jokingly ask me to stick it on you. If you didn't know me, then apart from being stupid to give me $100 for a crossbow, you'll probably call the cops. Right?

PS. before you libel me, I'd just like to point out that I'm not a violent person and have no intention of doing that by the way...it's just British humour, for better or worse

LMAO!!! Oh how I needed that laugh tonight!

[Casinomeister]

Originally Posted by jonevegas

Blackdog, Spanishluck what a fucking cockhead you are, and BTW I think you blow dead goats as well!!. Hey Brian I am not going to get suspended am I?

Man, why do people test me? Four days for potty mouth language.

[shirlsplay]

Hello,
I thought that king neptunes was alright.I had never made a deposit,I did the vote for them and got 5.00 free.Than continued to vote for them for i think 3 more months.so i could get tickets into the yearly drawing.which i won 50.00 and was able to cashout 250.00 without ever making a deposit there.That's totally wrong of them to keep all your winnings.Especially,to say they changed the rules the nite before.find that every hard to believe.They changed the rules ,so they didn't have to pay.

[Pinababy69]

They did refund her money, PLUS the bonus.

Jones, no more vodka for you....

[tennis_balls]

[kreome]

I had a strory with Good as gold group of casino(Vip casinos, betgameday...)

They changed the terms, they were kind and told me that they give a week for the players to see the new terms and because they have just changed the terms they will processed the cashout.

Kingneptunes wrote in the terms that he reserves the right not to pay if an excluded game is being played before the allowed games.

Kingneptunes CHANGED THE TERMS ON THE 1ST OF APRIL AND NOT 31 OF MARCH, because 00:01 is 1st of April and this was the time the site was updated.

The player played less than 24hrs later, the player abided the old terms, the players played other games like Slots.

Is it right to reserve the right with this player ??????????

Hell no, but again this player won around 15,000 USD, too much....too much for us to pay, why to pay if we can just void his winnings, Who care about the reputation for 15K.

Once a player tells you that he read the old terms and you as a casino can see well, yes he played by the old rules, we have just changed the terms and big deal what did he do , he played Deuces wild in addition to the allowed games , pay him and this is it.


Piecar, let me guess that you can forget about the money, now the question is how much of a damage you are giong to cause the Trident lounge group more or less than 15K

I would go to other forums and publish this story there just for casinos to understand that once they treat you like yuo are nothing and the winnings are for them to Void/ Withhold or I dont know what they get punished and big time.

[Casinomeister]

Hi Kreome,

Perhaps you didn't read the thread all the way through. The new terms were uploaded at around 1030 the night of the 31st.

The terms state: Eligibility is limited to New Players who register a Real Money Account at King Neptune's Casino between May 1st, 2006 and May 31st, 2006.

They tell you when these specific terms and conditions are good for.

The old terms stated on the website 1 -31 March. It's clearly stated that those terms EXPIRE on the 31st. The player signed up the evening of the 1st, nearly 24 hours after the terms had expired.

No wonder so many players have difficulties with bonuses. You don't read.

[kreome]

Casinomeister, I still don't contradict what you mentioned.

I said that the terms were changed on the 1st of april and not on the 31.

If this player had played on the 31 23:59 he was entitled to his winings.

Although they updated the website on around 22:00 it is still valid to claim the bonus on the 31.

The new terms were applied at 00:01 1st of april and the player played on the first of april.

Lets say Inter casino has a monthly bonus, every month it is the same. Same story with Kingneptunes, They have this 200 for 200 for years, I think more than two years.

A new player come, now this is a new player he watch the terms, he looks at the terms and as you said it is mentioned that the bonus is valid until the 31 but when he comes again , register and deposit cuople of hours later he can see that the bonus is the same, the advertisement is the same, the website generally looks the same.

Like the example in Inter casino, you come the next month you can see the bonus is the same, the casino looks the same.... The playered assumed that nothing had changed.

If the bonus was totally changed, so he has to deposit 500 to get 250 and not 200 for 200 then you are right ok, now he has to think mmmm... maybe the terms has just been changed lets check but here almost nothing changed


EVEN THE CODE FOR THE BONUS I Think it is the same everymonth there.

There are traps that a reputable casino should not use one of them is this reserve the right sentence or I can give anoter example, casinos that write down that you have to bet 25% of your deposit at the max. What is this if not a term to allow the casino not to pay after the player made a mistake.

These are traps, this is not a honest thing to do.

If a player deposit 100 get 100 and bet 30 a hand and you send him an email we are not going to pay because in the terms it says tha the max bet allowed with a bonus is 25, it is a trap and not honest because most player dont understand the terms 100% but they understand the general idea of wagering and risking their funds.

If a player did what he did to casino on net, cashing in his deposit and then play only with the bonus, here I can understand the reserve the right.

But, if an excluded game was played so what, if you dont want him to play an excluded game, adjust the software not to let the player play an excluded game.

If you dont want a player to open GBP adjust the software not to let a player from USA open in GBP.

Kingneptunes invite the professional only, they will come with a screenshot, they will understand and read carefully the terms but if a recreational player is coming, play some Slots some poker and an exluded game they void his winnings.

[vinylweatherman]

Originally Posted by kreome

Kingneptunes invite the professional only, they will come with a screenshot, they will understand and read carefully the terms but if a recreational player is coming, play some Slots some poker and an exluded game they void his winnings.

I have to agree with this. While the websites are great (possibly the best), I found that the terms were not easy to understand, and I had to read them again and again, and even then I was not quite certain. The trap is in the complication. Different bonuses and tournaments have different rules, prizes, bonuses, AND DIFFERENT excluded and allowed games, sometimes games that count in the tournament are not allowed when playing with the prize money. In the end, I followed the website for a couple of months, but I never played because I could not see the need for this ever changing complexity.
I can understand how a new player could easily trip up on one or more of these terms, and I would not be happy to be "fined" some $8000 for a minor misdemeanor such as playing a bit of VP. Unless this player played a definite "sticky bonus" method, and moved through the trident Lounge sites one by one with the same method I find it hard to understand why a term that only "reserved the right" to do something "nasty", rather than oblige it, has been used.
These "reserve the right" terms are used to protect against play by players in "bad faith", such as part of some bonus chasing team (the leader of an example of one is defending his "business" in the EH thread!).
This player feels cheated because the use of a discretionary term, coupled with the fact that this was considered at length by looking through play history before being applied, implies that the player played with the purpose of stripping out the bonuses and not returning as a regular player.
It is not for the casino to expand on this due to player confidentiallity, however, there is nothing to stop the player posting the session(s) from Playcheck so that we can see what the pattern of play was. We can then judge for ourselves whether the casino was reasonable in believing that bonus hunting was an issue, and whether it looked like a strategy was being employed that deviated from "normal play" that might be expected if a player only had their own money on deposit (an example would be signing up and placing one or two massive bets, then switching to play like a tight fisted low roller with any winnings and cashing out as soon as possible to open another account with a different casino in the group and playing the same strategy).
Such evident paranoia about bonus hunters is going to alienate the genuinely new player as there is no way to tell them apart other than making assumptions about the conduct of past playerers and looking for patterns. There is such a thing as coincidence, a new player playing certain games in a certain way is not concrete evidence they are out solely for the bonus.
If we, as players, assume that the dealer getting BJ after BJ, and winning from 5 up against our pairs of 10's repeatedly is evidence of cheating we are told "don't be paranoid, it was just a run of bad luck, the games have been verified by PWC etc...".
One test that might be worth trying is "would Ausvegas be allowed to have this term, even if clearly stated". I remember their rep stating that auditors would "laugh in our face" if such a term was proposed as part of a promotional offer, and that they would have to redesign the promotion to prevent exposure, rather than resort to such a term.
My own impression is that Trident will hit a new player hard with T & C, even if the mistake is minor based on something that was quite OK yesterday, rather than something that has not been allowed for a long time.
An $8000 streak is not something that comes along every day, and the player should not be tempted to "chase" this believing that luck will even out. A superstisious player would believe that they have had the lucky spell, and evening out would be losing most of the $8000 back to the casino, except it had not really been won as such due to the confiscation term.
I would like to know two further things. Are confiscated winnings included in the audited payout figures? (this should not be allowed, as such money is retained by the casino and not paid out). Secondly, what is this about a player receiving $5 for "voting" for Trident casinos, making enough over a few months to cash out $250. I read this as "buying votes", please clarify if I am wrong, but this negates any credibility in what is being voted for, and I thought that any casino with a great reputation would not need to buy votes in order to come out top in any survey. If it is simply a promotion to vote for internal things, such as best game in the casino, please set my mind at rest; but if players are being paid to vote in an external survey for "best casino"
this does whiff more than a little, and means we cannot trust such league tables to give new players a proper view as to where to play.

[bpb]

Originally Posted by Casinomeister

No wonder so many players have difficulties with bonuses. You don't read.

But here's the irony. Advantage players are typically very good at reading and following T&C and catching changes to those T&C. Recreational players, who likely are going to be solid long term losers even with bonus claims, are the ones who get tripped up by the fine points of (or changes to) a casinos T&C.

Note that the exclusion of video poker doesn't stop any sharp player from squeezing lots of +EV out of King Neptune's bonus. Certainly not the exclusion of that awful Deuces Wild game which the OP won on. The sharp player will just use pai gow, or war, or 3 card poker, or whatever other game with a HA in the 2-3% range to work them over.

In my opinion, these casinos seem to be swatting at the advantage players, but are missing and hitting their potentially most profitable recreational players right in the head.

Kreome's post above is dead on