KING NEPTUNES Is Withholding My Winnings!

[GOCC]

Ive tried to see if he has mentioned this but cant see that he has.

Who has said that he WON playing Deuces Wild or even Played alot of Deuces wild. Whos to say he wasnt on £10k then lost £2k playing a banned game.

Now taking this to the extreme but trying to show a situation, lets say the player won £8k playing Allowed games in relation to the terms and conditions then before he had quiet reached the WR, he had £2 on a banned game then realised his mistake.

Are the supporters of the casinos view here saying that if this also happened, they would support the disqualification of his winnings ?

I do see both sides of the story here and believe a side from King Neptunes should come on here and post as well.

[Simmo!]

Originally Posted by GOCC

Ive tried to see if he has mentioned this but cant see that he has.

Who has said that he WON playing Deuces Wild or even Played alot of Deuces wild. Whos to say he wasnt on £10k then lost £2k playing a banned game.

Hence my use of the word "if"

[Casinomeister]

Originally Posted by piecar

King Neptunes did return my deposit. And since I played Deuces Wild first, ALL of my winnings were deemed 'null & void' per King Neptunes discretion.

Your deposit and bonus remain in your account. Aren't you free to give it another go?

Originally Posted by piecar

What I am looking for here is King Neptunes to reconsider their decision on their term, "...these [excluded game] winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group."
...

So you post here, hoping the casino will "cave" in order to save face - already some players are rallying around the "how dare they" soapbox. Sorry I don't buy into this.

You were are a first time player - I know for a fact that this casino makes exceptions for their regular players when their regular players sometimes make a mistake. For you to come in here complaining that they are withholding your winnings is just not right. You didn't win anything since you played an excluded game.

I will cherish the day when the software is programed to disable the games that are prohibited/disallowed/insert appropriate synonym here. I have spoken.

Also, all Trident Lounge members are emailed when changes to bonus terms occur, but how can they contact you if they don't know who you are? You hadn't signed up yet.

Again, it wasn't like this happened over a few hours. The new bonus rules were uploaded a couple of hours before midnight EST, you signed up the following evening.

This forum can be extremely helpful in assisting players and solving player concerns and problems. But please don't use this forum as an arm-twisting device. Thank you.

[Slotster!]

Come on King Neptune's... Let us know what happened! Alternatively, if the player could come out with an honest account of exactly what was played and won - that'd be good.

It seems the general consenscus does depend on how, and how much Deuces Wild was played...

I've got to day though, regardless of the T&C's, this whole thing is absurd in my opinion... I'll echo the sentiments of another poster up there in that this is still a good house edge game... Madness.

If the casino do decide to contribute here, please let us know why this game specifically is excluded (sorry - banned with severe consequences!) as well - that'd be good!

[Slotster!]

Originally Posted by Casinomeister

I will cherish the day when the software is programed to disable the games that are prohibited/disallowed/insert appropriate synonym here. I have spoken.

My cynical side makes me want to say "then they'd have no excuse to confiscate winnings from the winners, and keep the deposits from the losers"... But I'm sure that's not the case

[tennis_balls]

Originally Posted by Casinomeister

So you post here, hoping the casino will "cave" in order to save face - already some players are rallying around the "how dare they" soapbox. Sorry I don't buy into this.

Perhaps you have better info regarding this individual player, CM? From what I've read here, I don't think belittling this player is justified. Do you really think this guy was laying in the tall grass just waiting for Trident to alter their T&C so he could implement this master plan and let his Deuces Wild system work its magic?

I know it's easy for me to say this in hindsight, but Trident could have easily avoided this with a simple line or two in an e-mail to all players signing up in the weeks immediately following the T&C change. Players have the responsibility to read all the T&Cs, but the casino also has a responsibility to provide clear terms and ensure players are notified when those terms change.

[soflat]

These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group.

I think what they are doing with the 'sole discretion' part is to leave them an out for cases where a player made a small error.

For example, if you played 95% allowed games and 5% excluded games by mistake, then maybe they would let that slide. Like they are trying not to screw you over for a little mistake, which is good.

But to win 8000 GBP on an excluded game is kind of extreme, and probably beyond the good-will of any casino.

[elscrabinda]

For example, if you played 95% allowed games and 5% excluded games by mistake, then maybe they would let that slide. Like they are trying not to screw you over for a little mistake, which is good.

But to win 8000 GBP on an excluded game is kind of extreme, and probably beyond the good-will of any casino.

8000 of winnings could have come from a single spin. I still want to know WHY the game was banned. It has a high house edge. Higher than three card poker which he played. Not quite as high as the slots he played. To me he does not look like a bonus hunter deliberately abusing the system. If you know more than you're letting on CM then thats fine but on the facts as I understand them, you are being very unfair imo having a go at the player for playing a whole day after the terms changed.

[Casinomeister]

Originally Posted by tennis_balls

Perhaps you have better info regarding this individual player, CM? From what I've read here, I don't think belittling this player is justified. Do you really think this guy was laying in the tall grass just waiting for Trident to alter their T&C so he could implement this master plan and let his Deuces Wild system work its magic?.

I don't think I'm belittling anyone. The fact of the matter is, you have a person sign up at a casino, and then claim they have read the terms and conditions the day before - when they had allowed the games she played at. It's an unfortunate incident - and I feel sorry for the player, but I don't feel that the casino should honor winnings that stemmed from these changes. If they were to give in, what sort of precedent are they creating? Terms and conditions change periodically, and when they would change, players could claim that they read them on the day before the change. That would be just plain stupid.

Like I said before, this casino has made exceptions in the player's favor when players mess up. But this is for players that they know. That's common business sense.

Originally Posted by tennis_balls

I know it's easy for me to say this in hindsight, but Trident could have easily avoided this with a simple line or two in an e-mail to all players signing up in the weeks immediately following the T&C change. Players have the responsibility to read all the T&Cs, but the casino also has a responsibility to provide clear terms and ensure players are notified when those terms change.

I don't get what you're saying. So the casino is supposed to guess who is signing up before they sign up and send an email to these people? This player signed up on the evening of the 1st - not at one or two AM. And how was this casino supposed to know she read them the day before?

[winbig]

Here's an interesting site people can use to be notified when a specific page is changed. I think it'd be quite beneficial to take them up on it

That way you can be kept up to date for those T&C changes, etc..

I'm sure there's others out there, but this is right at the top on google.

Add a page to monitor:
http://www.changenotes.com/addapage.php

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http://www.changenotes.com/faq.php

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http://www.changenotes.com/privacy.php