KING NEPTUNES Is Withholding My Winnings!

[Slotster!]

Originally Posted by elscrabinda

It really pains me to see King Neptunes in this forum and not the positive one. I've only ever had good experiences with them and to see them pulling this kind of stunt is a real shame.

Of course they're allowed to do it. I'm sure they've covered themselves well enough with their terms but for a group of this calibre sticking to terms should not be the issue. Trust is whats important and EXCLUDING games has no other purpose but to be able to confiscate winnings later. RESTRICT them, fine but do not exclude them unless you are actively picking a fight. The games he played did not have a player edge. He gained no advantage from playing them and to confiscate winnings on these grounds is pathetic.

Well put... The whole March 31st thing, and the exclusion/confiscation... They may well not be doing anything 'rogue', but you just wouldn't play there, would you... Not when you know you wouldn't get this hassle elsewhere.

[elscrabinda]

Originally Posted by Slotster!

Well put... The whole March 31st thing, and the exclusion/confiscation... They may well not be doing anything 'rogue', but you just wouldn't play there, would you... Not when you know you wouldn't get this hassle elsewhere.

But this is why its such a shame. We're rapidly running out of places where you CAN play and know you won't get hassle. I considered King Neptunes to be pretty much the best group out there and if trust is lost in them then it is pretty serious industry wide

[Sodax77]

Originally Posted by Vesuvio

....the fact you played only hours after the terms changed I definitely think they should display some good will by restoring your balance and asking you to complete wagering if you haven't already...

Exactly!

King Neptune's / Trident Entertainment Group have a very good reputation, and i am suprised to see this complaint.

But if they don't know anything about "good will" or they don't offer any solution,
or/and they will start fighting with eCogra ( ), etc.
Then i will say goodbye to their group

[mikepipe]

Originally Posted by nowinsituation

I know where you are coming from. You should get paid! The only reason they put terms in there is so they don’t have to pay you. You are asking for help at the wrong place if your asking the guy that runs this place because he has casinos out there that are screwing people as well. He may say and make it look like he is trying to help but trust me he is not on any of us players side he is one of them in Descries. I have casinos over the Internet that owe me over $200,000.00. The best Casinos to play at are the ones that say they will pay the same day. Spanish Luck Casino pays just go talk to Tex and tell him COS48945 sent you he will take good care of you. Black Dog Casino is another that will pay you the same day. The Casinos that have to hold your withdraws for days, do not trust them. I am thinking about opening up a web site to help people and advise them of what to look for. I have lost over a 1/2 million over the Internet and have a lot of experience. I don’t plan on owning any of them and you dam sure cant trust someone that is playing both sides. I mean look at the picture of the meister, that tells everything.

what do your problems have to do with his not getting the winning?
Maybe you are a big fish in the casino world - but why dont ýou use your sharp teeth in helping this guy?
I bet my next 5 scatters win that this was your last post here

[maxlevine]

You may look up Bonus offers and Terms & Conditions to compare with other casinos before deciding to play but once you've decided to deposit, you must return on their site and c&p the rules; or at the very least, make sure nothing has changed. Based on the email, you have deposited on the evening of April 1st while rules were changed at midnight on March 31st. That's the next day. Promotions don't last forever and rules may change. I could go to a land-based casino and hear of a promotion without using it. If the following day, I return to use it but the offer is not valid anymore or the rules pertaining that offer would differ, what exactly would their obligations be? Whose responsibility is it?

In the case of King Neptunes, to claim the bonus you have to return to the website and enter a code. You had the opportunity to look up the rules then.

"Wagering requirements and game exclusions apply according to the date you claim your bonus and not the date you registered at the casino."

Although this does not apply to you since you've registered and deposited the same day, it is written to avoid such confusion. You have to abide by the rules stated at the moment you make your deposit.

"If you play any of the restricted games, which subsequently results in winnings, this play will not fulfill/complete the play through conditions. These winnings may be deemed null & void and will be removed/confiscated from your account balance or withdrawals at the sole discretion of Trident Entertainment Group." (my emphasis)

Have you won more than $8,000 playing Deuces Wild and other restricted games? If not, your account balance shouldn't go down to zero.

Slotster and Elscrabinda, the casino doesn't have to give bonuses. And when they do, they don't have to be the most generous. They can put up the rules they want without being considered rogue. And I would play there or anywhere else I know I will get paid if I follow the rules. 32Red had the worst initial deposit bonus and rules (they've improved on it now) and no one would claim this was a rogue operation. They've also changed their minimum wagering on Club Rouge monthly bonus (I believe it was $3600; now at $5000). Could I withdraw claiming the previous rules? You weren't allowed to play any Progressive slots before the minimum requirements were fulfilled; I don't see that in their T&Cs anymore but what if they had modified their rules the other way around and I would have won a jackpot in a Progressive? Would it be fair to give it to me considering I broke their rules? Again, what would be reasonable? 24 hours? 48 hours? 7 days? Who decides? Sorry guys but this is a question of opinion on the generosity of a bonus and its rules, not of roguedom behaviour. If you don't like the T&Cs, don't use the bonus. Piecar could get something back as an exception.

Hey look! My post is pro-casino. I must be chummy with the operator

I know this is disappointing, Piecar. But despite what the one hostile poster wrote, Bryan Bailey will give it a shot if you file a PAB. But your first step should be to PM the Trident rep and discuss the matter with him, as Pinababy has suggested. Avoid antagonism and see if you couldn't come up with a settlement you'd be happy with.

Good luck.

Max

[jenn1381]

I've never really understood the whole restricted and excluded games. Perhaps I don't understand because I really only play slots for real funds, and poker for free. I'm not a big video poker fan, or any table game fan. Does the player have an advantage playing these games? Maybe someone can enlighten me

That being said, to me, changing conditions and not letting the players know shouldn't be allowed. I completely agree that it's the players responsibility to read the T&C's prior to playing any games, but it seems to me that these T&C's will just change tomorrow anyways! What if you were to deposit on March 15th, play for a bit.. go to bed, sleep 8 hours.. get up, and play some more. But the T&C's changed overnight, and now video poker is excluded. Which T&C's are you bound by? The current ones? Do we need to read them before ANY session in which we've claim a bonus, all the time?! I read them once and assume they will still be the same. Maybe I need to change that to avoid getting screwed.

I agree that this casino should show some class and good faith here. Even if they give back the winnings and place a WR on them on included games. To me, taking away everything should be nothing short of illegal. I guess Casino's rule though, and can do whatever they please.

[tennis_balls]

This situation doesn't surprise me at all. I don't know why Neptune's even offers a bonus since their terms and exclusions are so many and varied.

These guys must really take care of the affiliates given the amount of praise they receive here.

[maxlevine]

Originally Posted by tennis_balls

...These guys must really take care of the affiliates given the amount of praise they receive here.

I would like to point out that I am not an affiliate of Trident group and that I've only played once at their casinos. Don't need personal benefits to be able to see that they haven't done anything wrong. Based on your reasoning, one would assume that all opinions are biased. Including yours.

Max

[jetset]

Sensible posts - both of them, Max.

This is a reputable group with a fair and professional management, and as we have all so frequently commented, the T&Cs in force at the time of deposit and wager are those that count.

[thelawnet]

Originally Posted by jetset

This is a reputable group with a fair and professional management, and as we have all so frequently commented, the T&Cs in force at the time of deposit and wager are those that count.

This is not really all that fair and professional now though is it.

The 'if you play any of these games we will confiscate all your money' clause is a particularly egregious one, and one that most reputable casinos steer well clear of.

Clearly he should have read the terms when he signed up, but you can't help feeling that this situation would not have arisen at a truly regulated and customer-focused casino such as Ladbrokes.

It is very sad when casinos feel they can operate an 'oops, you made a mistake, now all your money belongs to us HA HA HA' policy.

Certainly it is not exactly encouraging for this player to go back in the future, but I believe the decision has been made on a callous 'this player is unlikely to make us that much in profit', so better just seize his winnings.

Players make mistakes, and it is a mark of a truly reputable, fair and professional group that they do not exploit them.

Yes it costs money for the casino not to enforce every clause and subclause to their letter, but through such decisions reputations are built.