KING NEPTUNES Is Withholding My Winnings!

[Casinomeister]

...thanks to their inability to interpret terms fairly and sensibly...

At the very least, twenty hours had passed between the time she read them and when she signed up. Who is to say she may have read them a week earlier, or maybe not at all? You aren't making much sense here.

Next you'll be suggesting that casinos should have a 72 hour grace period between T&C changes and when they actually go into effect. And then we can pass the crack pipe around some more.

[soflat]

If the terms said they expire on the last of the month, then there is no excuse to assume they carried over.

I can't blame someone for trying to collect £8000 winnings, but it is sad that an outfit like this has been dragged thru the mud for giving away £200 in gambling money to every new player.

By the way, how many reputable casinos like this offer good £200 cashable bonuses anymore? And no withdrawal hassles if you just follow the rules. They will probably just go to a slots-only bonus in the future since that is easier for the masses to understand. Oh well, another good bonus bites the dust.

I don't think it was the original poster's intention to damage their reputation (she did admit it was her mistake), but that is where this thing went.

[chuchu59]

I think it is evident that no matter what is posted here the player isnt going to get paid and since the casino has taken a very strict interpretation of the Terms and Conditions, we might as well call it a day. However, to avoid such repetitions the casino should do several things. First, they should continue to state a validity period for their promotions. Second, they should add a link at least 3 days before the expiry of any promos in a prominent position within the Ts and Cs Section stating the details of the next promotion together with the validity period. Third, they should state explicitly that play on excluded games is not permitted and that winnings/losses on all subsequent games will be null and void once an excluded game is played. This is to protect both the casino and the player and prevents arguments that may ensue.

The casino cannot really be faulted on this occasion but if they do not do anything and a similar case crops up I would consider that the casino has set a trap to catch unwary players, especially new ones.

[tennis_balls]

they should add a link at least 3 days before the expiry of any promos in a prominent position within the Ts and Cs Section stating the details of the next promotion together with the validity period.

a simple "policy changes" webpage as neteller has would be a simple solution


n.b. I began this thread clearly on the side of this player, but then when I learned that apparently she's a US citizen who deposited with GBP. While there's nothing wrong with that in itself, it doesn't wash with her, "I'm just a typical newbie gambler" song and dance on this thread. Can you say spawn of schanky?

[piecar]

Again, I do not deny that I made a mistake in regards to the "new" terms. I read the "old" terms and 20 hours later I deposited and played, unaware that I was playing under the "new" terms. How unfortunate for me that I happened to read and play during a specific 24-hour period where the terms were changed. What can I do? Nothing. BUT I would expect a decent online casino not to take such a hard stance against. IT WAS AN HONEST MISTAKE. Many of you on this board don't seem to understand this. Is it really that big of a deal for King Neptunes to pay me?!?!

If it matters, I did abide by the old terms. And as far as breaking the "new" terms, I only bet 300 credits in the "newly-excluded" game of Deuces Wild. After this I wagered something like 12,000 credits in required and non-required games. I came to King Neptunes to play, and I still want to play there. I only cashed in a small portion of my balance because I intended to play there some more. Not only did they dissolve my cash out but they confiscated my entire balance!

I am asking for them to put my credits back in my account where they belong!

Many of you are wondering why I played with British Pounds. To tell you truth, in my online gambling experiences I have had MUCH better luck playing with Pounds than playing with Dollars. I can only ask the Gambling Gods why this is true.

I just think the casino is being too harsh with me! I ask the other players out there: How would you feel if you won a large sum of money and made a small, forgivable mistake and have a casino confiscate your winnings!?! Think about it!

[kenneth2816]

just think the casino is being too harsh with me! I ask the other players out there: How would you feel if you won a large sum of money and made a small, forgivable mistake and have a casino confiscate your winnings!?! Think about it!


OK piecar, your feelings are valid. To answer your question, yeah...I would feel "robbed". But NOT by the casino, especially one with such a sterling reputation.

I mean, other than returning your depost AND bonus, what else do you seriously expect? What you are proposing is like asking a casino to reverse a loss because you "meant to bet black, not red, and hit the wrong button".

Come on. the REAL world doesn't operate in this fashion.

[Pinababy69]

I absolutely agree Kenneth. While I don't believe that the player was being dishonest in any way, or trying to pull a fast one....fact of the matter is that she got the best resolution that she's going to. Given the circumstances, I also think it is a fair resolution. Would I be happy if it were me? Of course not. But I would certainly learn a lesson from it.

This thread can go to 40 pages, nothing is going to change. It's done. Piecar, go and play your 200 deposit and 200 bonus and maybe you'll get lucky. That's the best you can hope for.

[vinylweatherman]

While I don't expect any change of heart, I still think the terms are poorly written. There is the beating around the bushes of stating "wagering on ....... does not count...etc", and 2 paragraphs later, NOT in the bold text of the excluded games paragraphs is a term that suggests that winnings MAY be removed. The terms need to be "Loud and Clear", the BOLD text should clearly state that play on the excluded games is ABSOLUTELY FORBIDDEN, PROHIBITED etc, not "does not count". The confiscation paragraph needs to be moved directly beneath this and made up to bond text, and should make it clear that winnings from such play on the FORBIDDEN games will NORMALLY BE FORFEIT rather than "may be at the casino's discretion". While this will scare off players for seeming harsh, it will at least make the true situation clear.
The current terms still leave the confiscation as discresionary, which leaves them open to argument as to "why me, I only played 300 credits - that's not a big mistake". A direct prohibition would leave no room for argument. The casino does not just have to be in the right, it has to be visibly seen to have acted fairly in both the application, and DESIGN of the relevant terms. After all, rogue casinos often fairly apply their terms, but they are DESIGNED as a trap so they get to apply the bad bits frequently.
I am certain that if this case went before the UK regulatory board the casino would be asked to make it clearer that the games are PROHIBITED rather than just not counting, and to spell out more clearly that the confiscation of winnings is the most likely consequence of breaching the terms, rather than something that is done as a last resort to a detected bonus chaser.
A previous reply has stated that GBP had nothing to do with the decision in this case, it was all down to play patterns, and much seems to be made of the fact that the first losing bet on 3 card poker totalled £400, which would have lost everything had Deuces Wild not been played beforehand.
I have looked at the terms, and they are dated with a start and expiry date, but perhaps this can be made more prominent, and perhaps reiterated at a few places in the terms, such as where changes are most likely.
From the players point of view, £8000 is a hell of a lot of money to lose out on, especially when the player did have £200 of her own money at risk as well as the bonus. I would be interested to know whether the BONUS was ever wagered on the prohibited game; i.e - would this £8000 have been won had the starting balance been only the original deposit of £200.

Piecar, if you have had luck with GBP before, I think it has come to an end now! Depositing in GBP from the USA does attract the attention of the casino accounts department, and the audit of your account may be more thorough. This also gives casinos an excuse to read an intent of "bonus abuse" into your chosen currency, and many casinos will make this determination simply on the basis that you won by playing well, but in the "wrong" currency, and will seek to just return your deposit and ban you.

I hope that the MG programmers come up with a method to get around this problem; as Casinomeister suggested, blocking the forbidden games on an account would work, and some of this coding is already in place. In Casino Action, when they had the Bonus account in which to play out bonuses, all the progressives were blocked by the software BECAUSE this was bonus money; however, bonus money in a real account is normally OK on progressives, except in a few cases such as 32Red. Certainly, this code exists, but currently only blocks all progressives rather than selected games as specified by the operator. It may be doing this from the account type code, rather than individual account number, so a little development may be needed.

[bpb]

What you are proposing is like asking a casino to reverse a loss because you "meant to bet black, not red, and hit the wrong button".

It's actually nothing like that whatsoever.

[soflat]

Again, I do not deny that I made a mistake ....

Dude, it has been 20 pages. I think we all got the full story by now. No need to restate the facts again, because the decision is not going to change.