KING NEPTUNES Is Withholding My Winnings!

[chuchu59]

Both deposit and bonus were restored to the player. It is not fair on the casino to offer the bonus without risking the deposit when it was entirely right and abided by its own terms and conditions.

Furthermore, the player has stated that she accepts responsibility for the mistake.

Other than that, there really is nothing to discuss. Bonus hunters play to the exact playthrough stated in the T&C - and the casino is forced to pay out. Why should it not be the same the other way around?

We cannot allow a situation to occur where it is unfair to either side. Some of you aren't going to like that - but you simply can't have your cake and eat it too.

As it is, the terms and conditions are definitely unfair to the player where winnings on excluded games are confiscated but losses on them are allowed to stand

[Simmo!]

As it is, the terms and conditions are definitely unfair to the player where winnings on excluded games are confiscated but losses on them are allowed to stand

Although in this case, by returning the deposit and bonus to the player, that has been taken care of.

[elscrabinda]

No it hasn't!

Winnings have been confiscated. There is absolutely nothing to suggest that if the player had lost and subsequently realised the terms to be wrong that they would have refunded her losses

[winbig]

Maybe someone should deposit $20 somewhere, break the t&c, lose, then email them for a "do over".

[Casinomeister]

On this basis you are being just as inconsistent in asking people to forgive English Harbour for their misdemeanor but arguing that this player should be hung out to dry for an arguably far far smaller 'offence'

Spear hasn't asked anyone to forgive EH, and this player was not hung out to dry. I guess you need to re-read both threads.

[spearmaster]

On this basis you are being just as inconsistent in asking people to forgive English Harbour for their misdemeanor but arguing that this player should be hung out to dry for an arguably far far smaller 'offence'

Show me where I asked anyone to forgive EH.

Show me also where I said the player should be hung out to dry. The only person I said would be hung out to dry in either thread was MYSELF.

Do me a favor please - if you're going to argue with me, at least try to get the facts right. Thanks.

[chuchu59]

Although in this case, by returning the deposit and bonus to the player, that has been taken care of.

Yep, although personally I believe that the casino could have done a bit more. What I am concerned about is the existing Terms where the casino can confiscate winnings on excluded games but not return losses. This is just so unfair and should be revamped.

[Micki]

I would like to set the record straight. Currency is not a factor until a withdrawal is actually processed. Withdrawals are processed after the audit procedure is followed.

1. Player's first 3 transactions:
4/1/2006 21:36 Deposit
4/1/2006 21:37 Welcome Bonus
4/1/2006 21:38 First Bet

2. That is nearly 22 hours since midnight (Eastern/Server Time) March 31 (although the April 1-31 T & C's were actually loaded around 10:15pm March 31)

3. Our decision was based on:
Player deposited 200 and received 200 bonus;
Player proceded to play on an excluded game and built her balance to a approximately 6700.
Player then played 3 Card poker, she lost 400 on her first bet.

We looked at her further play (4 restricted games, 4 allowable games) ignoring the initial restricted game play, but concerntrating on her play on the allowable 3 Card Poker that played immediately after the Deuces Wild play. When she lost what would have been her total starting balance if she had not played on the restricted game, from her 2nd bet onwards she was playing with funds gained from play on an excluded game.

We would have been perfectly within our rights to not allow her to start again, but we decided to return her inital deposit and bonus permitting her to start again.

As many of you have pointed out our T & C's state: '...the sole discretion of Trident Entertainment Group.' This statement is there to allow us to make an exception at our discretion, it does not obligate us. We have made many exceptions and will continue to do so if we feel it correct.

In this case for the reasons stated above (1,2,3) we could not make an exception.

Micki

[Slotster!]

Thanks for the response Micki - input from casino operators and explanations is greatly appreciated by us players!

I see why you took the decision you did under the circumstances - particularly with the large amount built up on the restricted game.

One last question - why is this specific game restricted when the house edge is still in place? This is a general question really and not a criticism. I wonder if it's because there's a high instance of 'hits' on Deuces Wild, even if they are small. That way, someone could use the 'double up' feature to accumulate a balance... (if they're not at English Harbour ))

Thanks again for the explanation - much appreciated!

[lydia]

I wonder if it's because there's a high instance of 'hits' on Deuces Wild, even if they are small. That way, someone could use the 'double up' feature to accumulate a balance... (if they're not at English Harbour ))

Didn't work for me - I was curious about Deuces Wild ( I usually play JOB), so I played yesterday at Trident (without bonus), didn't win.