KING NEPTUNES Is Withholding My Winnings!

[spearmaster]

This thread is so, so weird... just like the other thread...

In this thread:

Players make mistakes, and it is a mark of a truly reputable, fair and professional group that they do not exploit them.

In the other thread, I said "people make mistakes".

Here we have players asking casinos to forgive mistakes. In the other thread we have players saying that mistakes are unforgivable.

I was complaining to some of the other mods that it must've been a full moon a couple of weeks ago... there was so much heat on this board I could have fried an egg.

Maybe it's a full moon now - there's just as much heat - for the exact OPPOSITE reason.

WTF?

[Sodax77]

..."The player is always right ... the casino is always wrong"...

Or... "The casino don't make mistake... the player do"

From: "Lyris ListManager" <lyris@tridentegroup.com>
To: [removed]
Subject: all error mail
Date: Wed, 06 Oct 2004 02:00:06 -0400

The following members on list all have been placed on hold because of
their inability to receive email:

[~ 2500 email addresses - removed]

And

From: "Trident Entertainment Group" <support@tridentegroup.com>
To: [removed]
Subject: Apologies
Date: Wed, 06 Oct 2004 19:46:01 -0400

Dear [removed],


Last night, you may have received an e-mail that contained
various e-mail addresses.

We profusely apologize for any inconvenience this e-mail has caused.
We can assure you that we are dealing with this incident very
seriously.

We have recently upgraded our mail systems and are currently
fixing this problem - to ensure that this does not happen again!

We appreciate your patience and understanding regarding this matter.

Regards,


The Management and Staff
King Neptunes Casino
Trident Entertainment Group

[lydia]

I thought about that. But problems occur with ALL bonuses.

What they should do instead is increase loyalty or cashback payouts without wagering requirements exceeding 1x. And no restricted games, since EVERY game has a house edge.

That's exactly what I've been waiting for a very long time. No bonuses - no disputes and bad feelings and no confusion with W/R, T/C & Co. Loyalty points for proved players - is the best solution IMHO. Everybody would be happy!

[Slotster!]

The advantage players are going to boycott KN because they don't restrict advantage player-friendly games?

The opposite... Honest everyday players like me, who'll throw thousands at an outfit and often lose it (Just ask 32RED/Spin Palace etc ))

I don't think we're in the minority either by any means... Just we don't get the same press, because we don't have a problem trying to get our balances to 0.01p over the wagering requirements... Just quietly pour money into the coffers of online casinos. Just not this one.

[elscrabinda]

You are missing the point. The casino may exclude ANY game it likes at its discretion. Whatever logic they apply is up to them.

The only conceivable logic that they can have used is "this will give us a good opportunity to confiscate winnings". An honest reputable casino would exclude games from WR but not seize winnings when it is clear that no abuse deliberate or otherwise has occurred. Everyone agrees they are allowed to have this term. The 'frank' rule explained above is a perfect analogy. What we do not agree on is whether these are the actions of a fair and sensible casino

Let's say KN said, "Oh, don't worry about playing on the prohibited games. You signed up the day after the terms had changed, but since you won a lot of money, and this means a lot to you, congrats - we'll honor your winnings!"

Put yourselves in the operators shoes. When would this stop? When would you say - okay we'll let this player slide, but these others not. What would the criteria be? "Okay send in a picture, if you're hot - we'll let you cash out." "Oh, you're going to donate it to charity? okay, we'll let you slide." When do you say no - sorry, you generated your winnings on the wrong game(s). Without rules, you'll have chaos. This is the issue, not bonus hunting. Lest we forget the player still has her deposit and bonus funds.

Like most well run casinos, KN has made exceptions to their policies for their regular players. Maybe some of you should enlighten me on why this player should have been treated differently. Why should they have made an exception? That's all I want to know.

This whole "setting a precedent" argument is nonsense. All they would be setting a precedent for is to be able to interpret their terms fairly and sensibly. On average the player gained ABSOLUTELY NOTHING from playing this game. Noone is arguing that he should have been able to fulfill the WR from playing it. The play was wasted from a bonus clearing perspective and therefore cost him money in house edge. He could very very easily have wiped out completely and never discovered he was playing the 'wrong' game. That he happens to have hit the good side of variance is irrelevant. The play cost him money (on average) and it is not something that a casino should be punishing.

Why should this player be treated differently?

1. The rule is nonsense. It is badly thought out, solves no perceived problem and is completely unjustified. Casinos are allowed to have whatever rules they like. Players are also allowed to judge the reputability of a casino by the rules it has. This rule and the way it was used is more akin to a crappy Playtech or RTG than to a MG casino allegedly competing in the same field as 32red

2. The player looks like a regular recreational player. He was not exhibiting bonus hunting characteristics or any malign intent whatsoever.

3. The short time frame between the terms changing an him playing, whilst entirely legally binding should be taken into account when deciding whether to use their discretion one way or the other

[Casinomeister]

1. The rule is nonsense. It is badly thought out, solves no perceived problem and is completely unjustified. Casinos are allowed to have whatever rules they like. Players are also allowed to judge the reputability of a casino by the rules it has. This rule and the way it was used is more akin to a crappy Playtech or RTG than to a MG casino allegedly competing in the same field as 32red

Just about everyone has disallowed games. How was this rule used in a crappy way? She still has her bonus money and deposit sitting there. WTF?

2. The player looks like a regular recreational player. He was not exhibiting bonus hunting characteristics or any malign intent whatsoever.

This also shows me how closely you're reading this thread. The player is a SHE, and this was indicated early on. But besides that, I guess the British Pound is widely used in the states, because that's what she deposited.

3. The short time frame between the terms changing an him playing, whilst entirely legally binding should be taken into account when deciding whether to use their discretion one way or the other

It's already been said that if this would have happened within a few hours of the T&C change, then no problem, her winnings would have been honored. But she signed up nearly 24 hours after the change. It wasn't a short time frame, it was a day.

So these reasons to let her slide score high on the suck-o-meter. Next!

[Slotster!]

So these reasons to let her slide score high on the suck-o-meter. Next!

I kinda know where you're coming from, but I also kinda think the casino made a bad call here. They could've quietly retained a potentially profitable long term customer. Sure it's their call, but had they either compromised and shown good customer skills, or paid up - they wouldn't have lost the credibility of about 50% of people reading this thread. People who gamble online regularly.

I totally see both sides, I just don't agree that one day is enough to say no chance, no way, get outta here...

I still honestly believe that 32RED wouldn't trip up a player, new or otherwise in this fashion.

[soflat]

I kinda know where you're coming from, but I also kinda think the casino made a bad call here. They could've quietly retained a potentially profitable long term customer. ...

I seriously doubt the customer was going to be a longterm player there. The use of British Pounds is a dead-giveaway that she was primarily after the bonus. And King Neptunes does not offer great reload bonuses.

[Slotster!]

I seriously doubt the customer was going to be a longterm player there. The use of British Pounds is a dead-giveaway that she was primarily after the bonus. And King Neptunes does not offer great reload bonuses.

Hmm... Yeah, I guess so. That didn't hit home to me, as I play in GBP anyway. So is that the preferred currency of the bonus hunter due to the value? Well I never. I'm going to be banned from everywhere BANNED!! BANNED I TELL YOU!!! Hold on, I do live here - so that's ok I guess.

[spearmaster]

I kinda know where you're coming from, but I also kinda think the casino made a bad call here. They could've quietly retained a potentially profitable long term customer. Sure it's their call, but had they either compromised and shown good customer skills, or paid up - they wouldn't have lost the credibility of about 50% of people reading this thread. People who gamble online regularly.

This is fair comment and I'm sure that the casino realizes this. Micki especially - IMHO she does not have a bad bone in her body and she always works hard to try and keep people happy - but the complaint is still invalid and she DID give the player the bonus to start over with as well.

Many other places I know of give your deposit back and say goodbye... and sometimes you have to press them hard just to get the deposit...