monaco gold casino WR

[Macgyver]

Originally Posted by el nino

I read those Terms AFTER i played and won. I should of made that clear. I'm no retard, Far from it. I got an e-mail telling me those were the T&C's. Its a clever trick, but a dirty one.

I take it you work for them.

Well, then you should have read those Terms BEFORE you played, huh?

And I'm not even going to dignify that last sentence with a comment.

[el nino]

I totally agree with you. But I believe this casino is out to trick people. In an old thread, ( I think its Monaco gold casino sucks thread ) someone said that In the MGC T&C's, if someone wins an amount that exceed the amount deposited then they have the right to void those winnings. Cheeky.

( i also read that thread after they stole my winnings Macgyver )

Isn't much fun is it? when they limit you to few games to win money on.

Anyway, Don't worry people, they maybe laughing now but Karma will come.

[el nino]

True, True.

[Casinomeister]

Just following up on this. I did forward El Nino's PAB to MG. This is their response:

Hi Bryan,

Thank you for contacting me regarding this player's comments about his withdrawal.

I greatly appreciate the opportunity to assist with his complaint. I have not received any prior emails from this player so this is the first notification that I have received. Additionally, I have personally reviewed his account and investigated this issue.

Allow me to explain. This player deposited and received a 100% match bonus. In the interest of fair gaming there is a wager requirement when receiving bonuses. This wager requirement it clearly stated in the terms and conditions that all players are required to read and agree. Our bonuses are cashable so please note that these policies have been set to safeguard the interest of the casino which in turn safeguards the players.

The player did not meet these requirements before he attempted to withdraw. He notified support of his disappointment and there was a special arrangement to refund his entire deposit to him. However, the player did not deposit with a method that is capable of refunding but we would be more than happy to send him his refund in a bank draft. He has been notified on several occasions regarding this arrangement. In order to mail him a bank draft the security department is awaiting documents that could simply be scanned and emailed in an attachment.

Here at Monaco Gold Casino, we pride ourselves on excellent customer service. Every player's suggestions and comments are document and treated by specialists trained to handle cases such as these.

As with all of our players, we want this player to be fully satisfied with our service. I am certain he will be once a representative is able to reach him at the phone number he registered in his account.

If there are any further questions or comments please don't hesitate to email me directly.

Questions for el nino: have you provided the casino with these documents? Have you afforded them a phone number where you can be reached at?

You also need to PAB your Bellerock complaint. Thanks!

[WAYLANDER]

I dont often find myself on the side of a casino, but from this thread i think they have acted very professionally.
They corrected the wagering for the original poster.
The next poster didnt adhere to the T&Cs so is in the wrong and the casino in my opinion has been quite tolerent.

So i think i might take them up on one of there sign up bonuses myself!

WAYLANDER

[el nino]

Originally Posted by WAYLANDER

I dont often find myself on the side of a casino, but from this thread i think they have acted very professionally.
They corrected the wagering for the original poster.
The next poster didnt adhere to the T&Cs so is in the wrong and the casino in my opinion has been quite tolerent.

So i think i might take them up on one of there sign up bonuses myself!

WAYLANDER

professionally????????
You have no idea!!
Is it professional when Someone sends email after email asking for an explanation and never gets a reply.
Is it professional to have every game forbidden from wagering bonuses.

I've sent them documents, but they're just jerking off.

[el nino]

Originally Posted by WAYLANDER

So i think i might take them up on one of there sign up bonuses myself!

WAYLANDER

Yeah, go for it. In a week you'll be...........