monaco gold casino WR

**betting88** · 17th May 2006, 02:22 AM

I deposited $25 and get $25 bonus. I wagered 608 and tried to make a withdrawal, but was told I didn't meet the WR.

this is the terms on its homepage.

In the interest of fair gaming you must wager at least (12) twelve times your bonus and deposit before making any cash outs for $ and �. In the interest of fair gaming you must wager at least (18) eighteen times your bonus and deposit before making any cash outs for �. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.

this is the email reply from monaco gold casino
After reviewing your account, it was noted that you received a bonus for which you were required to wager your deposit and bonus 18 time. Addition, bets placed on the games of baccarat, craps, roulette , blackjack and sicbo does not count.

Thus far, you have wagered $608.00 of the $900. As a result, you will need to wager $292 more in allowed games to complete the wagering at this time.

We apologise for any inconvenience this may have caused and thank you for your continued interest and understanding in that regard.

I read many posts here and know that we should be careful of PT casinos. I have played Golden Palace Group and have had a very good experience. Since Monaco has been marketing very aggressively, I want to test my luck there. I am no happy now.

**jonevegas** · 17th May 2006, 03:04 AM

This is part of the Joyland Group, nothing good here to tell you. They seem to make all their own rules. I would stay clear of this group. If you want to play Playtech there are a few on the accredited page of this site or stay with GP if you have had good experiences.

**suzecat** · 17th May 2006, 03:26 AM

Betting88: I would consider myself very lucky that they are agreeable with your continued play to meet the WR. I would playout the $292 on allowed games, cashout, then take the money and run far and fast............never to look back.

**Macgyver** · 17th May 2006, 04:06 AM

Why should the player play out any alleged remaining WR if the deposit was in $ and not �??

The 18 WR is only effect if the player plays in �, and the player's first sentence in the post was that the deposit was for $25.

Screw playing it out, make any casino (not just a Playtech one) adhere to their T&C.

**atherm** · 18th May 2006, 03:06 AM

i've had good experiences with MG. Use their live online support. They'll fix it quick

**betting88** · 18th May 2006, 03:21 AM

No live chat cs responsed me.

got a message from MGC.

Thank you for choosing Monaco Gold Casino. This is Lancelot from the Support Team.

A pleasant good day to you! I would like to confirm receipt of your most recent mail. Please be advised that indeed you are required to wager the bonus and deposit amount 12 times to fulfill the minimum wagering requirements. Upon reviewing your account, I do see and would like to confirm that you have met the wagering requirements for the bonus. Do have a great day!

Should you have any questions or concerns, please do not hesitate to contact the Monaco Gold Casino Support Team. We are available 24 Hours a day, 7 days a week.

but I still can't make the withdrawal. I have the patience to wait until it's resovled.

**The Watchdog** · 18th May 2006, 09:54 AM

I always thought that Monaco was a good, solid and honest operation...

Tomorrow I am opening an account and I am going to funded....

If they are really from the same corp. of Joyland and CD poker and screw at least a bit with me, I will give you guys some things to talk about.

I had a very very awful experience with CD poker recently.

Some years ago I opened an account with Monaco, never funded it, but their operation seemed good.

It really makes me sad how Playtech is doing things. Their softare is strong but the companies operating their sites are really bad.

As a matter of fact, I send a formal complain to the playtech site through the meister�s link on CD poker and never got an answer.

I once made a complain to ecogra about another casino.. and their answer was lame...

For me.. if its playtech and you want your money to be safe go to: Sunpalacecasino.com, casinoking.com, carnivalcasino.com, diamondealcasino.com or goldenpalace.com

I am really dissapointed at Monaco... my bad, I thought they were good guys...

**el nino** · 18th May 2006, 03:38 PM

Stay clear of monaco gold casino!!!!!! They will steal your winnings!! I Deposited �40 and received �40 bonus. I played till the bonus requirements were met, then tried to withdraw my money and they kept cancelling it without giving me an explanation. So instead they took my winnings (�670) and haven't given me an explanation. This was 2-3 months ago and i have connected playtech about this but they're just as worse as MGC.

This was an email that they sent me when they stole my winnings:

Dear Daniel Perez,

You had recently requested a cash-out on the total amount of 710.00 after
participating in a promotion and receiving a Bonus.

Please note that you did not comply to our promotion bonus policy, either not
wagering at least the minimum required in total bets or wagering the bonus on
certain bet types in Baccarat, Roulette or Craps. We have therefore credited
your cashin back to your casino account.

For further information regarding this promotion bonus policy please visit our
web site's general terms and condition page at <termsofuseurl> or the specific
promotion's terms and conditions.

We apologize for any inconvenience.

Please note, that Monaco Gold Casino will never ask from you to disclose your
password. In the event that you receive a phone call or an email from a third
party requesting your password and/or username, please do not provide it and
contact us immediately.

What a load of Bull shit!!
Anyway recently i've tried to withdraw my money that i deposited which was �40, and still haven't received it. I don't want to continue playing at some dodgy online casino. But they think they can tempt me into playing again by sending me this email:

Hello Daniel!

Seized your opportunities to win even more and continue withdrawing and playing
at the same time!!!

If you decide to cancel part of your withdrawals, I can assure you $300 FREE
cash for every $1,000 that you cancel.

Up to $1,500 per day. That's $300 more chances to win BIG!

To do this, please contact our online team before you start playing by clicking
the support icon at the lobby.
They will be more than happy to help!

If you have a pending withdrawal up to $499 you can receive 30% bonus up to $150
a day for canceling it!

If you see the pending withdrawals on your screen, you can cancel the amount you
wish and then request it again with the remaining amount. Please note that I
strongly advise you to cancel a withdrawal, instead of depositing, as it is a
cost effective way for you to continue playing and withdrawing at the same time.

Plus, you will have more opportunities to hit the Jackpot!

If you cancel a withdrawal and receive a compensation bonus for it, you will
only have to wager the bonus. You won't have to wager the withdrawal again. This
offer does not apply to future withdrawals.

Kindly Note that this offer is valid for the next 24 Hours .

Please dont hesitate to contact me if you require any assistance!

GOOD LUCK,

Erica Springfield
Monaco Gold Casino
Even if i don't cancel it, THEY DO!!!! BE WARNED ANYONE WHO READS THIS. IF YOU DEPOSIT MONEY INTO MONACO GOLD CASINO YOU WILL LOSE THAT MONEY!!!

I hope someday i will receive my 40 pounds and i hope this information has been useful.

**betting88** · 18th May 2006, 03:47 PM

I know it's a trick. Tell u that you haven't meet the WR and cheat you to keep playing, then losing all.

MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).

Of course you can play baccarat with bonus.

**el nino** · 18th May 2006, 03:54 PM

Originally Posted by atherm

i've had good experiences with MG. Use their live online support. They'll fix it quick

You've had good experiences with MG? Have you ever successfully withdraw money from your account? as for the live online support. Whenever you have an enquiry about how to play a game and so on.... they are more than happy to help. But if you ask them about money and why they have stolen your winnings, no one will reply.