monaco gold casino WR

[el nino]

I know it's a trick. Tell u that you haven't meet the WR and cheat you to keep playing, then losing all.

MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).


Of course you can play baccarat with bonus.

those T&Cs are a joke! I remember when i got an email stating that. i wish i didn't delete it now and posted it on here.

Does anyone know where playtech HQ is located?

[nielsenj]

Acording to online.casinocity.com, Playtech is located at:

Playtech
15 Themistocle Dervis Street
Nicosia
Cyprus

They can also be contacted through their homepage at: http://www.playtech.com/html/main.php?page=50

[kidd546]

El nino: Can you give us a step-by-step playthrough of what you did?

What games you played, how much you wagered, etc. Perhaps you played a "prohibited" game?

So, is the concensus that Monaco Gold is not a good casino to play? The $800 bonus looks like it has good terms, but I'm unsure now.

[el nino]

I joined MGC because what interested me was their live roulette. So I joined and deposited £40. I Then received a £40 bonus which at the time thought was very generous. Before I could withdraw any winnings I would have to wager £800 (20 x 40 = 800 ) So I started playing live roulette and live blackjack and was slowly winning money. With Blackjack, I wasn't winning enough money so I just stuck with roulette. One glorious day, when I was already £120 up, I got very lucky because I always bet large amounts of money on zero and 21 and they both came up, one after another. This took my total to over £700. I continued playing for a bit and then decided to check if I had met the bonus requirements on my betting history. I had clearly met the bonus requirement, so I decided to withdraw my money ( £710.50 ).

They kept cancelling my request but were not notifying me why they were doing this. I sent several e-mail’s asking for an explanation and eventually they sent one back which I posted early. when I checked my account on MGC, £670.50 was missing and I checked my transaction history and its stated, my request had been declined. But where on earth did my winnings go? This happened 3 months ago. no one from MGC has given me an explanation about this. I am now trying to withdraw my deposit but this is proving to be difficult. I've PAB to casinomeister but that has proved a waste of time because I’ve not heard from him. also playtech never reply, part from the time I sent them an abusive email. Apparently playtech are based in Cyprus and I’m going to pay Iris a personal visit. MGC are based in Antigua which would cost to much for me to visit them.

On the live games, you are able to chat with other players. but they have blocked me from doing that because they know I’ve been trying to warn people from playing with them. They are a dishonest company who only steal money from you. I would like to heard from someone that has been able to withdraw their winnings, but something tells me that this is impossible.

please don't waste any time or money with them. I wished I found this forum before I found MGC. I hope this information has been useful to you. If you have any more question, please ask.

[WAYLANDER]

el nino
From your previous post i cant see that you actually have met the wagering requirements.
If all you have played is blackjack and roulette you havent.
The terms clearly state that all versions of these dont count.
WAYLANDER

[el nino]

Yes, but it also states that all games don't count. So what on earth are you suppose to play on. I will try to get a copy of that T&C's e-mail and post it on this thread. Then everyone can see what a big joke they are.

[Macgyver]

Wait a minute, you knew about these terms:

MGC terms: Games that don't count for the minimum wagering requirements are Blackjack (all sorts of Blackjack), Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Jacks or Better (all sorts of Jacks or Better), Craps or Sic Bo (all sorts of Sic Bo).

Yet you still played blackjack and roulette?? And this isn't even a case where you played those games to build up your bankroll and then play accepted games ... you played only excluded games and then tried to withdraw.

You could have played War, or even slot machines.

But if you knew about the restricted games, and played on them anyway, you have no leg to stand on and no sympathy from me. Yes, MGC should have responded the first time you asked them why the withdrawal was denied ... but that's the only thing they should have done.

[el nino]

I read those Terms AFTER i played and won. I should of made that clear. I'm no retard, Far from it. I got an e-mail telling me those were the T&C's. Its a clever trick, but a dirty one.

I take it you work for them.

[el nino]

Anyway, I don't want your sympathy, i want my money.
Only A dodgy casino has 2% of their games available for minimum wagering requirements. Why are earth would you do that?



I've requested an e-mail from them explaining the T&C's for minimum wagering requirements. I wish i hadn't deleted the one i received 2 months ago, because If i remember correctly, it had slot machine games too.

[The Watchdog]

Casinos should be clear

Not counting for wager requirements ------> I do not understand from this that you can NOT play those games. Only that they won't count.

Lets say black jack doesn't count. I can play Black Jack with my bonus and bring my balance to $2000, however I have not met the requirement since I have $0 wagered on valid games. Then I go to 3 Card a make the requirement. I don't see why they will void my winnings.. I made my rollover as they told me.

Forbidden Games -----> I understand that if you play these games they will void your winnings...


Totaly different terms. Casinos managers should know this, very different one from the other and you can have a lot of unsatisfied customers because of this.