Tons is confiscated by Europa casino and Tropez

[hithere7]

In the promotion terms they wrote Videopokser is not allowed to play to satisfy the wagerring.

They added a sentence in the long term of use which is not related to the promotions that they reserve the right not to pay if any Videopoker was played.

I played blackjack which was allowed and Videopoker, I wagered much more than required to cashout.

There is a promotion page and a promotion term and condition, why to mislead players and put such an important sentence at the terms of use ????


The balance is high, more than $12,00 that they confiscated.

3415 BP at Tropez and 3620 BP at Europa casino

I think it is not honest although it written in the term of use, when a player play a bonus he usually look at the promotion terms.

[paul02085]

Just another sneaky trick by PLAYTECH licensee's. I tell you most PLAYTECH licensees makes RTG look like a first class operation. They will pull every trick in the book to screw people out of money.

These clip joints should be avoided at all costs in my opinion. I do hope you get your money but I doubt it especially since they have it in their T&Cs, you know the ones they hide so they can use them in case someone wins.

[hithere7]

I believe the casinomeister can affect the industry and these playtech casino to stop with the games.

I think playtech is worried and the casinomeister too from what is going on and that is my hope

Here are the fact

1. The term that you can not play the videopoker was hid in the terms of use and not at the promotion terms which is applicable to the signup and monthly bonus I played

2. I played Videopoker and did not abused the bonus by playing non risk bets like red and black on the roulette

3. Actually because I played thousands of wagering in VP and also played the required amount to cashin in blackjack, I wagered triple the amount required thus risked and suppose to lose more using my money

4. From the amount I reached you can see I came to play and not to grind the bonuses, the deposit in both casino was only 100 or $200 in Tropez


I came to play, I looked at the terms, but alqways they can hide things in the long long term of use


I still believe I can get the money from them if the reputation of playtech is important

[caruso]

hithere7: the terms currently state:

Bets placed on any versions of Baccarat, Craps, all versions of Roulette, all versions of Sic Bo, all Video Poker games, Blackjack Switch and Blackjack Surrender will not be counted toward wagering requirements. We reserve the right to withhold any amount in excess of the player’s original deposit from a player's withdrawal if the play bonus is wagered on the above mentioned games.

Did they not state this when you played? This looks very much like the Vegas Red complaint, where they stuck the exclusion clause in the right place after the player posted.

Either way, this is a standard Playtech trick, to hide this clause in a faraway place. Playtech are currently welching on a packet of cases in which the player is one hundred percent in the right. Your chances of getting them to reverse this one are very slim.

Europa is on my Nightmare List:

http://www.casinomeister.com/forums/...mare-list.html

[hithere7]

It was absolutely not there

Thank you for letting know about this

If you can give me any email to send, I think I have a screenshot if the promotion terms at the time I played

I will try to find the screenshot and attach it to this message also

[hithere7]

Unfortunately I still do not find a screenshot of Tropez or Europa, BUT I did found one of Vegasred

They are all the same and in Vegas red you can see in my screenshot which is from Novemeber 2005 that in the general terms the sentence " we reserve the right is missing" and in the general terms from today you can see it is there


Please caruso give me your email and we will start with Vegasred, the historical one without the sentence and the new one with the sentence, as I mention the group terms are the same

I will try to find casinotropez one

[caruso]

Hithere7, the problem is that the term existed in some shape or form on the site. Even if you had a screenshot proving the exclusion clause was absent from the BONUS page when you played, they can still argue that it existed on the USER END agreement page. I can assure you I'm not condoning this shabby behaviour, no more than am condoning Vegas Red's identically shabby tactics in the other thread, but the point is that the casino has a get-out clause on this. A dirty, shabby, blatantly ripoff-orientated one, no question, but it still gets them off the hook. Really sorry about that.

However, if you CAN manage to find a screenshot for Europa, where you played, please hang onto it - it'd be worth having a go at least. I cannot see a successful conclusion, though.

[hithere7]

I found also the screenshot of Europa and Tropez

Caruso, if you can give me any email I can send all I have

They added everywhere now that in addition to the do not count sentence they pur the we reserve the right and in my screenshot you can see it is missing

[caruso]

OK, fair enough. Worth a shot.

Bear in mind still that that clause WAS listed elsewhere, albeit it deeply hidden, so I cannot be optimistic. Playtech players are being shafted on far more clear-cut issues than this.

Also bear in mind that in spite of seemingly picking up a useful contact at the ICE, I have not heard a dicky bird on the one issue I've so far emailed her about - so far from any guarantees on that score. It may turn out to have been no more than a PR job - in which case, I will have much to say at the next exhibition at which Playtech and I meet up.

[hithere7]

I sent them an email but they decided to ignore me

Bryam, you saw my story, do you think they should pay me ?

Right now I see they added the sentence in the terms of the promotion and I have a screenshot which show that when I played there it was not mention at the promotion terms.