Won $5000 on pyramids $25 promo and they refuse to pay....

[gamblers33]

about a few days back i registered and downloaded pyramid casino.com. after i e-mailed them about the funds that were said i would recieve , i got them .. it took them 3 days for them to put the $25 in.. okay i got the money , so i played and i was doing pretty good. when i was up to $60 i desided to play jacks or better v-poker. after a few hits i finally did it i hit for $5000.00 so i quickly went to there live chat for help in getting pin so i could withdrawl the money after an hour with them i finally got the pin.. so i went back in and cashed out the money with no problems.. the next day i desided to go back and try my luck with the money that was left on the account after the cash-out. got lucky again i managed to get up to $240. and all of a sudden the funds were swiped from the account.. so i went to e-mail them about it. and i found an e-mail from them stateing that i had not qualified for the promo therefor all funds were reveresed even what i had cash-out the night before..they stated that i had a privious account therefore did not qualify for the promo. NOW IF I HAD AN ACCOUNT WHY DID THEY GRANT ME THE PROMO? NOW I DID NOT FIND OUT UNTIL AFTER I CASHED OUT ..NOT DURING THE HOUR IT TOOK THEM TO LOOK FOR MY PIN .. NOT DURING THE 3 DAYS IT TOOK THEM TO PUT THE FUND INTO ACCOUNT..BUT ONLY AFTER I MADE A WITHDRAWL DID THEY SAY THAT I DID NOT QUALIFY.. AND TO BE HONEST I KNEW I HAD AN ACCOUNT I WOULD HAVE NOT DOWNLOADED ( AS YOU KNOW IT TAKES UP SPACE ON COMP.) OR REGISTERED.
MAN, I REALLY COULD HAVE USED THE CASH SINCE JUST RECENTLY HAVE LOST ALL INCOME COMING IN.. SO MAYBE THIS YEAR NO CHRISTMAS.. WHO KNOWS?

[gamblers33]

hi, brian i recieved the e-mail copy of the letter that you sent out to pyramid casino and i ws just wondering if there was any news yet..please, please , please keep me posted..

[gamblers33]

hi b, its me again. just wanted to say hi, have not heard from you just thought that i did not exist. lol.

[Casinomeister]

Hi Gamblers33,

Yes, rest assured, you exist, I exist, and patience is a virtue. Let's be virtuous and give them another day or two.

~b

[Casinomeister]

Hi Gamblers33,

Could you please send me your user name at Pyramid? Thanks!

~b

[gamblers33]

yes, b its gamblers33 . i like to keep things easy so i use the same name... hope you can help.. thank you for your time on this matter. thank you!

[Casinomeister]

Hi Gamblers33,

I contacted the casino and they told me you already had an account at the casino which makes the promo null and void. Sorry.

Bryan

[amandajm]

Maybe it's beside the point,maybe it's not...

But i have a question or 2(or 3) to ask.


Have the casino given back this players deposit?

Would this casino ever have contacted the punter and given back the deposit if he/she lost?

How much have they paid back to players under the same circumstances?

[gamblers33]

have also a question does that mean that if i would have lost the $25 promo granted would they have claimed for i to pay back. the funds lost. if they say i had account why then was i given the credits to play. what would have been the outcome if i would have lost? i personally think that since i had a win ( which was more then expected from the casino) now they deside to check referances. which in my oppinion they should have checked first they had plnty of time. as stated they took 3 days to grant promo and then took 1 hour or more to grant me the pin to make the cash-out. at that time they could have checked . not after the fact.

[spearmaster]

The T&C of most casinos specifically states that one account per player is allowed... sometimes even one account per household.

So if you knew this and then still tried to claim a bonus I'd have to say I'd rule in the casino's favor as well.

Now - had you also read the T&C you probably never would have made a second deposit in a different account unless you knew you were taking the risk of losing it. While I don't think casinos should keep these "second account deposits", I don't think I could blame them for doing so.

In any case, Pyramidcasino.com has had a very good reputation up to now. And if they were to check every possible deposit against a "previous" account things would slow down dramatically for everyone. Especially if it already takes 3 days to get the promo credits.