Won $5000 on pyramids $25 promo and they refuse to pay....

[gamblers33]

let me correct my self it was not a deposit bonus it was a promo offered to me thru e-mail. when i downloaded i registered. never did it show that i had previouse account.
it like this when you have played at a casino and for some reason you trashed it and then later deside to play . you download and your account info is still there.
in my case i had to register and account.
comon they still had pleanty of time to check...

[Casinomeister]

Dear gamblers33,

I spoke with Craig Levett at Pyramid Casino and he explained everything to me. He stated that the promo was posted in a forum by a player who recieved it as an email. It was never meant to be posted, but they honored the promo to players who met the terms and conditions of the promo anyway. Now according to him, you already had an account and opened another for this promo. Thus you did not meet the terms and conditions. I really don't understand what issue you have against the casino, and what you don't understand about the rules and conditions.

At this point, I would advise you to take this up with the manager if you haven't already.

Bryan

[gamblers33]

you sated the he said that they honored the promo to players who met the terms and conditions of the promo anyway. okay i was honored the promo under the terms .. why do they wait after a cashout to check again if they qualified. if it was aready honored.. again under there terms and conditions..(again my opinion is that they did not expect for anyone to win this big). thus makeing them want to explore other option as to why not to pay..

[spearmaster]

The T&C states that only one account per person (or household) may be opened. If you were not in breach of this condition, you probably would have been paid.

This is a long-standing condition at nearly every casino. As I pointed out before, if they have to check every potential customer against a past list, things would slow down horribly. If you had made a deposit, you would have gotten it back.

I agree, this is not the best way to do business - but there are other factors one has to consider. While other casinos invent reasons as to how one falls foul of the T&C, this particular reason is clear as day. There can be no blame on the casino whatsoever.

For example, if you break the law, and you don't get caught, you think you got away with it. But if, in checking past movements, it becomes clear you broke the law, the police are going to arrest you anyhow. I don't see where this is any different. You don't get off scot-free just because you weren't nailed at the first hurdle.

[amandajm]

Dear Spearmaster.

O.K. fair enough.

To check every new account first,before play commences,might be longwinded.

I am not fighting Gambler 33's corner.How can i?It's in the rules,thats it...

I do though,now it has come to light for whatever reason,think the casino should give back the deposit..The account was null and void they said,so surely the credits should be available..If you catch my drift?(ish)

[amandajm]

And another thing..

I don't like the idea of a multi account holder catching a progressive i'm after,only to hear later the bod should'nt have been playing in the first place.

On that score alone i think the extra staff should be employed to attend to such matters...

[spearmaster]

LOL...

Actually, Gambler33 said that it wasn't a deposit bonus - and thus I assume he did not make a deposit.

Had he made a deposit, he should definitely be entitled to get that back.

I have heard of one person who actually hit a progressive (CashSplash) with a $10 free bonus given to him/her by the casino - and to the best of my knowledge it was paid out.

[amandajm]

Ahh..

No deposit made you say?

I will go crawl back under my rock now..