butlersbingo cancelled withdrawal

**bingo account** · 5th March 2011, 12:14 PM

"Unfortuantely The Butler is unable to process your withdrawal to your account as you have not used it for a while."

I asked to be more specific, they never replied.

There is nothing in their T&c saying how often the moneybookers wallet or any other method should be used.

Last time i used my moneybookers wallet at butlersbingo was 5 months ago.
Never used other payment method.

Is this normal?

Thanks in advance

**BingoT** · 5th March 2011, 01:26 PM

Hello Bingo Account
I see you did not post the whole letter but that's ok.
Here is my first reply I just got from them.
Thanks
~T~

Hi there,
For security reasons if the Moneybookers account has not been used for 6 months and the client have not been active in this period, we need to get the account re-verified.
Astrid

Second note
I asked what was the next step.

I know that by depositing a small amount that it will reactivate the account but let me see if there is an easier way... I will check and revert back.

**bingo account** · 5th March 2011, 01:57 PM

BingoT:as usual helpful.Good to have you around.
I'll wait a couple of days to see what happens

**BingoT** · 5th March 2011, 02:20 PM

Thank You
I will let you know asap if I hear more.
They are a great bingo & I know they will sort this out for you.
I am only doing what I love doing best in.
Helping people.
~T~

**BingoT** · 7th March 2011, 01:54 PM

Hey Bingo Account as of today 3/07/11
I just sent them a note today asking them if they had a update yet.
And I guess we will hear more soon from them.
~T~

Hi,
We are currently looking into this and will come back to you asap.
Astrid

**BingoT** · 11th March 2011, 05:56 PM

Resolved

Please let me know bingo account because they said it was.
Thanks
~T~

Hi,
Just to let you know, the Butler and I have resolved the problem that this player was experiencing.
Thanks

**bingo account** · 11th March 2011, 06:11 PM

News flash:

Butlersbingo team did their best and finally processed my withdrawal successfully although i haven't used my Moneybookers wallet for 6 months.
So a big thank you for Butlersbingo.
However, their system is not set to process withdrawals to Moneybookers if you haven't used your e-wallet within 6 months period.

Another thanks goes to........BingoT

Cheers