BingoVega Not Paying Wins

[Sissy]

As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues

????? Gina is a volunteer, as I am at BPU but she does NOT own it. I would suggest before you put these things in public you would have your facts straight. As far as I know the communications is not going well. And NO past issues have been resolved.

[BingoT]

Are you going to address ANY of the accusations that the OP made, or are you just here to shill? ...using a form letter/canned response, at that?

These are some pretty serious accusations, so I think it warrants a little bit more than posting a link to testimonials and such......that were probably written by in-house staff anyways...or at the very least, compensation was given to the players to write one.

Cindy what Win asked is so true.
Are you going to look into addressing any of the accusations here?
This is an old thread why bump it it don't make sense here.All you had to do was introduce yourself in the right area and CM has a spot for that.
Well consider you bumped this up I say now you should look into any of the players complaints that they may have with your place.
I guess time will tell on the New and Improved BingoVega don't ya think?

Thanks
B-T
Shill a little bingo

And Cindy Welcome to CM's forum.

[Sherry]

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

Being voted in the top 5 on WhichBingo means diddly squat as some of the worst, blacklisted and rogue sites have been in the top 5 on WhichBingo and the members of this forum that play bingo know exactly which sites they are.

Also if you are not a spammer then I would suggest that you get your facts straight before making assertions as to who is what.

If I sound rude I do apologize to the members of this forum but it galls me when facts that are not true are posted

As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

Gina is a volunteer senior moderator at BPU and i don't think she will appreciate being represented as something she is not.

A member of this forum asked if BingoVega is still on a rogue list and the answer is yes at least as of today they still are.

If you are new to CasinoMeister you will see a section where you can introduce yourself to the members and more than likely be welcomed.

Every day those of us involved in helping bingo players that do play on line bingo come across statements as was made by this person representing
BingoVega and our answers to all players of on line bingo is check out the rules, make sure you understand them and if you don't ask until you do understand them, search out forums especially where either players have had a good experience they want to share or nine times out of 10 have had a bad experience with rogue sites. It never hurts to double check any site before putting yor money into one.

Beware of high bonuses as yes they may look inviting but can cost you a lot in the long run. If you are going to play on line bingo the best advice I can give you is do your homework before you join any site.

[pevangel]

why bump something that is over a year old, and it hasnt even been resolved yet. well i guess that right there speaks for it self. it took 14 months for them to even address this issue in casinomeister forum and its still unresolved, well i am baffled



pevangel

[BingoT]

And it looks good to see you looking at this thread too.
Maybe this will go in the right direction now to get all the players paid & move on to big & better things.
It's great to see Reps keep an eye on things for the interests of the players.


Cindy from Vega
Viewing Thread 04:38
BingoVega Not Paying Wins

[kmay87]

why bump something that is over a year old, and it hasnt even been resolved yet. well i guess that right there speaks for it self. it took 14 months for them to even address this issue in casinomeister forum and its still unresolved, well i am baffled
pevangel

Just to give Cindy the benefit of the doubt, her profile says she has only been in this role since December 2008, so the finger of blame for not responding before now should not be pointed at her.

[Cindy from Vega]

Hi All, I'm sorry for bumping this thread again and I owe a few apologies. Firstly, it wasn't my intention to break any rules of forum etiquette by reinvigorating a thread that was over a year old. I realize now that it certainly wasn't the best way to go about introducing myself - new to forum boards, but lesson learned

I clearly understand that there have been some issues in the past with our site and some unhappy bingo players. In our commitment to player satisfaction and transparency within the community, it seems that I was a bit overzealous in trying to convey these tenants to this forum and clear up any misconceptions about Vega that might exist.

Also, my sincerest apologies for mentioning that Gina was the owner of BPU; I was clearly under the wrong impression. However, our Community Manager, Beth, has been in discussions with Gina for the past few months and Gina has been a huge help with providing valuable feedback. In fact, Gina has invited us to provide an open thread to BPU members to open the lines of communication between that community and our team.

Again, I apologize for starting off on the wrong foot here. I personally believe sites such as this and BPU are great for our industry and customers. I invite anyone that would want to have a discussion about anything related to my posts, or Vega in general, to email me at cindy@bingovega.com . Only time will tell, but it is truly my hope that with the community's feedback and suggestions we'll be able to showcase to all that Vega today is not the same site that might have had negative connotations in the past.

[WagerWitch]

Cindy - just curious...

Do Bingo Vega and Casino Vega still operate together (or did they ever)?

At one point in time I was highly enthusiastic about supporting Bingo and Casino Vega.

I'd personally like to know - transparency is very important in this industry, especially now that all of these laws, initiatives and - plainly players are smartening up.

What players want is a good time, with an honest casino. One where EVERYONE has a chance at winning - if the odds permit. One where they are paid if they deserve the payment - and one where, if they have complaints, they can validly be issued and dealt with appropriately.

One thing: Gamblers are an impatient lot. They expect their money to provide for them at the very least entertainment. But they also expect their purchases to buy them "chance" and then Customer Service.

To me - just as an aside, one of the BEST customer service places I have EVER seen is SLOTLAND. (Sorry board members, if it's rude to mention them here or not - they just have, in my humble opinion, the very BEST customer service.)

Now - what players do NOT see is the behind the scenes issues.

All they see is their money going in - the time that they are allotted to play on their money and what their money purchases for them.

If a player consistently loses - they will become disenchanted and can get upset.

If a player is not paid winnings they believe are due - for whatever reason, they can also become upset.

As long as there is a valid complaint - and a valid response, then this is usually no problem.

But when a player who has lost or has a problem and does not get a response, this creates hostility from the player regarding that casino.

Thus, angry postings - and or valid complaints in forums such as CasinoMeister are made - and the players feel vindicated... or at least hope that their posting will be made open for the public to either choose to not play there, or to be warned not to play there.

Players believe IF THEY CAN TAKE MY MONEY - THEN THEY CAN PAY ME MY WINNINGS.

And this is a VALID belief.

And players do not understand why they cannot be paid.

Casinos certainly make a lot of money, even the rogue casinos.

If they aren't paying their players - then this begs the question: Where does the money go?

The players certainly feel that it is the responsibility of the casino to budget accordingly - pay the payouts - and to settle debts.

And this is where transparency comes through.

(Personally: I would love to see Online Casinos offer up their Budgets, Billings and Payouts for review for their players. But I doubt this will ever happen, unless Online Casinos become regulated by the US.)

Like ANY other business.

Players do feel as though they are almost "stock" members once they purchase into the casino by playing.

So once they are removed from the position of believing they are "great" members, supporting the community of the casino - they can become upset or enraged.

That anger is furthered by "canned" responses, or no response.

While players are often not privy to the minute details behind the scenes, for example: Cheaters, large groups of "mafia-mentality" thieves putting on scams, or the day to day operations - they DO have their own perspectives.

If you are coming on board - you must realize that you will be dealing with a variety of human beings.

Most of them (here on CasinoMeister) are decent, run of the mill people looking to have a good time at a casino - and possibly win big.

Some believe it is all luck. Some believe it is skill, some believe they have a system - and some DO have a system.

Never-the-less - the majority of players (at least here) are honest players.

So they expect, in return - the very same Honesty.

You say you are new to the position and that you have worked extremely hard on implementing new and improved standards and actions - to create a more honest Bingo Vega.

Can you please describe some of those "ideas" or implemented standards that we can all expect to see?

As Affiliates, Players and Observers - we'd like to know what is your game plan - and how you intend to make us believe that Bingo Vega is now a "changed" casino/Bingo operation...

And what separates you from the pack?

Thank you for taking the time to read my rhetoric and answer my questions. I hope that the answer is not Fireworks and a Magic Show - I'd prefer just a down to earth response...

One that outlines what you've done, what you plan to do - (without all the bells and whistles) - AND MOSTLY, if your company has resolved prior issues to the best of their ability.

I do, truly, wish you the best of luck Cindy - and had to laugh at your mangled attempt at entering this forum (it's something I could have possibly have done... LOL!) But... As CasinoMeister said on the previous entry:

Deal with the problem.

[silcnlayc]

All I can say is WOW WagerWitch!

Can I request you send this to all casino reps on here (becasue there are a few who still do not get "it")

My favorite is:

Players believe IF THEY CAN TAKE MY MONEY - THEN THEY CAN PAY ME MY WINNINGS.

Very , very well said!

.

[dynamitewoman]

I appreciate the apologies extended and also the huge promotion from senior advocate to owner of BPU, however, I am only worthy of the former.

Just to give Cindy the benefit of the doubt, her profile says she has only been in this role since December 2008, so the finger of blame for not responding before now should not be pointed at her.

As far as this goes...If there is a finger of blame to be ponted at all, the onus and burden ultimately falls on the shoulders of the OWNER and administration.
Employees,at any level, are representatives of the corporation and should be well acquainted with policy, corporate construction both past and present before publicly addressing issues to avoid confusion and misinformation.

Thank you Cindy...for the apology, and I am looking forward to hearing of satisfactory resolutions, "in place" changes and projected ideas that are directed at a more player friendly environment.