Honest sites?

[PookiePoodle]

Just a thought to ponder for ChuChu.
All bingo sites have chat rules. All of them state they do not want you airing complaints in chat. They want you to contact support and talk with someone who has the ability to find a solution.
The job of the chat host is to make the room fun for players. They run chat games and they can answer questions about navigating the site etc., but they have no authority to deal with complaints concerning your financials. They can assist you in finding out who is the person to address your problem to. As an example, I once said in chat I was having a problem with a deposit, who do I need to contact. The host posted the link for accounts department for me to click and I easily resolved my problem. As a player, I do not want to see people ranting about how they been done wrong, I am there to enjoy my evening. Often the things they rant on have no bearing on me, such as they have broken a term of use and been found out so they get a friend that still plays there to pitch a bitch in the room because they are banned. Seen it too many times and I don't enjoy it.
There is a big difference in questions and outright complaining or ranting. That is the reason places like Casinomeister have the PAB section.

[lots0]

As a player, I do not want to see people ranting about how they been done wrong...

So you don't care to know if the house your playing in is cheating or screwing over people. I think most folks would disagree with you on this, I know I do.

I want to hear every complaint, I can about any outfit before I deposit my money with them.

Most people have the ability to decide for themselves if the complaints they hear are just some moron shooting off his or her mouth or if they carry any weight.

There is a big difference in questions and outright complaining or ranting. That is the reason places like Casinomeister have the PAB section.

So your saying that the PAB here at Casinomeister is just for complaining and ranting? If so, I strongly disagree with you. The PAB section here is for the resolution of problems, not for ranting.

[PookiePoodle]

I am not saying PAB is for complaining and ranting. What I am saying is that a good site will resolve your problems through support or accounts. If your complaint is valid and they don't resolve it, then you need the help of an arbitrator such as the PAB. No problem is resolved in a chat room. The host does not have the ability to do so. I don't mind if someone says in chat they are having a problem, but I don't want them to fill my evening with it. Forums are a way to ask if others have a problem, or to calmly explain what has happened to you. Usually if you mention in chat you are having an issue, other players will perk up and pay attention to it. They don't need details to make their own determinations.
The only ones I really take issue with in chat are those that have broken rules or terms and rant because they got caught, or campaign for a buddy that was banned for breaking the terms of use.

[Sissy]

I am not a house player and never have been one, so I am not an expert on the workings of one.

I was . Those facts are stated in other threads here and the whole story is at BPU. PM me if you would like a link and I will send it to you.. you can read the whole thing AND the replies to it. I don't consider myself an expert, I can only tell you how it happened with me.

I played at one site for 3 years.. lost a lot and won some. I enjoyed being with friends there so I emailed the owner and told him I had to quit because I had a gambling problem and couldn't afford to fund anymore. I am used to "holier than thou" vocal judgements, so knock yourself out, if you must. My account was comped on a regular basis. I did not ask for these.. they were just there.

AT THAT TIME I didn't even think about the fact that I was making it unfair to my friends and fellow paying players that I was stealing from them by gambling on games they could have or should have won because they paid to do it. My mind was too clouded by addiction. No excuse.. just the truth. Cheating in one form or another is still cheating.

I then decided that the best thing I could do for my friends and fellow players was to stay long enough to have "proof" that houseplayers do exist. Even today I still pay for this. But maybe that is my punishment for doing it in the first place. The one thing I can be proud of is that I do not have to speculate whether house players exist or not. I proved they do.. documentation and all!

I am not sure about any site and if they do or do not use house players. I certainly do not see anyone willing to pay the price I paid to find out either. I can be proud of the fact that I didn't have to ever open my mouth, but I did. I only know of one other person who had the guts to say something very similar happened to her. That was IBEENTHERE.

So as far as "house players" are concerned, people can speculate, talk "possibilites", decide maybe there are and maybe there are not. After paying the price for the proof, I KNOW for sure.

I am one person, not BPU. I stand behind all I do. I work to the best of my ability to be a good watchdog in the bingo industry. I make mistakes. I don't cover them up or ignore them, I admit them, try to make amends and go on to the next project. Some call it "back peddaling", I call it learning from experience.

I work hard to find facts. I do what I do for the players. I am not an affiliate. I do not stand behind, or recommend ANY site. This is my public apology to anyone who feels I have some sort of personal vendetta against you. I do not. This is all about online bingo for me.

It is all about doing what I can do to make the online bingo world more understandable to those who choose to play. I agree that refusing to deposit because of a high playthrough is one of the best places to start. I also agree that players should let the site being considered know that in writing.

Is everyone else ready to make this about watchdogging instead of who did what and where in the forums? There are players out there who need our attention concerning the online bingo sites and have questions that need answered.

In real life I am a very loving and warm person and compassionate to a fault. In this world I am a "hard assed, spend the time, get the facts and don't back up person". BingoT I am sorry you feel I dislike you. Not true. I don't know "you". Mary I am sorry we have such a personality conflict. Hopefully we can get past that enough to work together for a common cause we both seem to believe in.

Sassy1, I am sorry you do not like some of my techniques and/or decisions. It may be hard to understand for you, but there is no right or wrong way to get to the bottom of issues. There are things I do alone, such as being a member here. There are things I do as a member of BPU staff that are my decision alone. There are things I agree to that I have been outvoted on. I do not own that forum.. I am only a member. Final decisions are NOT MINE. The only thing that are mine are words and opinions and I take full responsibility for those wherever you may see them.

Thanks NAVYMANSMOM for explaining your version of online bingo as a business. I appreciate your time and efforts to help the watchdog movement.

I never have claimed to be perfect. But I do claim my right to be a watchdog and do the best I can do!

[chuchu59]

Originally Posted by PookiePoodle

Just a thought to ponder for ChuChu.
All bingo sites have chat rules. All of them state they do not want you airing complaints in chat. They want you to contact support and talk with someone who has the ability to find a solution.
The job of the chat host is to make the room fun for players. They run chat games and they can answer questions about navigating the site etc., but they have no authority to deal with complaints concerning your financials. They can assist you in finding out who is the person to address your problem to. As an example, I once said in chat I was having a problem with a deposit, who do I need to contact. The host posted the link for accounts department for me to click and I easily resolved my problem. As a player, I do not want to see people ranting about how they been done wrong, I am there to enjoy my evening. Often the things they rant on have no bearing on me, such as they have broken a term of use and been found out so they get a friend that still plays there to pitch a bitch in the room because they are banned. Seen it too many times and I don't enjoy it.
There is a big difference in questions and outright complaining or ranting. That is the reason places like Casinomeister have the PAB section.

HI PP,

None of the sites that offer live chat ie bingo, poker rooms or casinos with multi-player tables like to hear complaints lodged against them in public. However, there will be instances where members need to share experiences on something they feel that the sites have done unsatisfactorily but have not gone to the stage of lodging an official complaint. A player may have problems logging in but he may just feel that it is his own computer but when he shares this with other players and they all agree to this then it will reveal a problem which the site needs to solve and gladly so for obvious reasons.

Airing out grievances is one thing. Bashing the casino/poker room is another especially when stating that they owe you money or are unresponsive. As long as players voice out their opinions calmly and rationally there is no reason for site operators to dislike them. After all, this is also a field where customer service is very important and the best way is to listen to the customers despite what avenue they choose. If they can solve them satisfactorily in public, it would be even better publicity for them.

[PookiePoodle]

ChuChu, you are right! This is just what I would like to see happen in bingo chat rooms. Calm, rational explanations and a reasonable request for help. That would benefit both site and player.
Unfortunately, the ones we are hearing from the most are the ones who go into chat demanding things from a busy host, and while they have to scramble to keep up with all the other players and chat games, try to find help. It is the player who gives her no time to look for a solution or help link that is the problem. I love a chat that is kept reasonable, and I have found two that are. It is possible, we just have to hope more players will see the ultimate benefits to it.

Sissy, this is not personal against you. We did work together before and there is no reason we cannot continue to work for the same things in peace. I think there are more than a few "house players" that respond in forums. They are just not honest about it, and do continue to try and con the average player. I also think the average player is beginning to spot the con more easily and are making better decisions. We are here to help by sharing our wisdoms that we have gathered as long time watchers of bingo.