RITZ CLUB

[gfkostas]

Dear Bryan,

I opened an account at Ritz club before couple of months. I am ½ of the year in Greece and half in the UK. At the beginning I opened an account based on the address in Greece. I have had problems registering my card (server won’t accept VISA) and I thought that there must be a problem with the address details so I decided to change them. As I found out later I couldn’t change them. For some reason after re-entering the ones I thought it would be the problem the server couldn’t save the new ones. I contacted Ritz and they told me that I can simply open a new account with the correct details something which I did and after opening a new one again based on the address in Greece I faced the same problem registering my card.
So far I had 2 non workable accounts. Then I decided to open a third account with the address in the UK. After the third account I couldn’t anymore see the cc option in the cashier and try my card.(I must mention that a friend of mine had a similar problem and he suggested me to open an account linked to the UK address like what he did and he resolved the problem)
The thing is that although it’s a British card it is linked to my address in Greece because there is where my statements come each month. Nonetheless seems that still some information at my bank keep the card linked with the UK. Having that in mind I decided to give a try by opening the third account. Anyway…

I asked them why I can’t see the credit card option and they stated the following:

Hello and thank you for contacting The Ritz Club London ECash Direct support staff. In order to help you with your request we will need you to send us a copy of your credit card statement to verify your billing address as we have not received it yet. This is necessary as you have created several accounts in two different countries, Greece and UK and the credit card option will have to be added manually after verifying your details. Please email your statement by email customer.verifications@ecashdirect.co.uk or via fax sending to 020 899 74778 (attention: customer verifications indicating your ecash account number). After sending them you can call us and speak to one of our representatives to confirm we have received your details or simply request it to be confirmed by email.

I have sent them the requested documents 4-5 times but according to what they telling me they have never received them. Their reply is always:
We are sorry, but we couldn't locate any of your emails.
In addition they haven't replied to plenty of my emails and sometimes took them ages to get back to me. Mr. Bailey if you have time and you are kind enough to get involved on this I will send you all the necessary e-mails with their responces and my replies

Thanks a lot anyway

[umberto]

Geia sou file mou apo ellada.

I have read somewhere that some emails never reach to the casinos and many problems like yours appear. I'd suggest that you sent to them again your documents by using a different email address. And if the documents do not reach to the casino again, try a third one. Try hotmail, your email by your internet service provider, yahoo or i do not know what else...Possibly this is the problem. Maybe they really do not receive your emails...! Try it. I think that it will work.

PS : Kala kerdi!!!

[gfkostas]

Gia xara file >,--Sorry for the Greek language but I couldn't resist

I have tried to send them the documents from yahoo,hotmail and nildram.co.uk email server.
They ain't got nothing.Sounds a bit fishy to me the whole thing.Im wondering if I should let them know that I have stated this issue in a well known forum.I think I will do this soon

[gfkostas]

Finally after informed them about my post here they decided to get back to me swiftly.
I will send them once again the appropriate documents.
I will keep you posted.

Thanks Mr.Bailey for giving us the opportunity to post here our complaints.May the force be with you

[rainman]

ecash direct clowns either dont asnwer or take a year.

[gfkostas]

Well guess what..

After sending them AGAIN the requested documents they become non responsive again.Is this a reputable casino?
Is this what we call rapid responce to customers?

[gfkostas]

Casino meister --<,
How do I choose who is presented here?

They must provide RAPID response to customer support queries.............

Well in my case they either dont answer or take a year.That's a reputable casino we should join?
and why in the heck they cannot receive my documents?
I wonder why they are ignoring emails.
If someone can inform their manager please do so.
I have once asked for the manager telephone but I got nothing.

[Casinomeister]

Hi gfkostas,

I find this unacceptable. I will be contacting them today concerning this.

[gfkostas]

Thank you Mr.Bailey for your kind involvement.
The emails with their responses are available should anyone have any doubt.
I want also to add that I have asked them to close my first 2 accounts.I didn't want to be charged for abuse.
I have emails responces since 17 July 2003.Since then am trying to resolve that.
I can't even remember what's my username at Ritz.
I have sent them photocopy's of my VISA,Statement,Passport but they cannot receive nothing lol.
If you can give me an email address ill forward you everything i got from them.

Cheers

[Casinomeister]

One of the problems that probably affected their responses is that during this time period they moved their offices from Curacao to Alderney.