Software from FUTUREBET

[yn28]

Any comments good or bad about:
Futurebet
Worldwide Support Systems
Duane Mills

[dosborne]

As a start-up and somewhat inept manager of a casino using the Futurebet software, I have had excellent (and frequent) support from the staff at Worldwide Support systems.

Dave Osborne

[jetset]

How much training did they give you?

[dosborne]

Training is not their responsibility. A competent webmaster would have no trouble with a casino website from World Wide Support, but being a virtual novice to the operation of a web site, I had many questions that were patiently and courteously answered by their support staff.

[jetset]

Your answer once again highlights one of the major problems in this industry - webmasters and businessmen who set up casinos with little if any knowledge of their target market's needs and the intricacies of gambling, casino decision taking and, for one example promo construction.

That is why training SHOULD be the software provider's priority.

[mary]

Welcome to the board, Dave!
Did they at least point you in the direction of some books on casino math? For example, what your risk of ruin is if you take $500 bets in blackjack with a $10,000 per player bank?

[dosborne]

A point well stated. However, just how far should training go? Should they offer a course in HTML, or perhaps Dreamweaver? In my case, except for minor ftp additions and changes, I found it expedient to employ the services of professional webmasters to design pages, set up links, and submit the site to search engines.

[dosborne]

Hi Mary,
Casino math is one area where I am competent. Being a native Nevadan, I worked my way through college by dealing casino games in Reno. As for blackjack, I have often supplemented my income as a card counter and fully understand Risk of Ruin both as a player and an online casino manager.

[mary]

Good. That's the area where the online casino "managers" commit suicide like lemmings to the sea, overbonusing to players or overcommitting a percentage to affiliate advertisers.

For example, The Gaming Club's (Microgaming)recent offer of 15% back on all deposits with a 3X playthrough requirement. No maximum on the deposits.

Maybe you should get back to Futurebet and offer to give classes!

Casino managers should be casino managers, first and foremost. As you say, the web stuff can be hired; but the kinds of decisions about the house's money and risk cannot.

[Casinomeister]

I agree wholeheartedly with Mary. Managers should be managing and not micro-managing. Focus on running the casino and not on web crap that can be delegated to your teenaged nephew.

Casino math is a must. Most casinos kill themselves with poorly executed or feebly written bonus rules. Players are sharp and will turn the thumbscrews when they can.

Posted on Thursday, November 21, 2002 - 06:09 pm:
Any comments good or bad about:
Futurebet
Worldwide Support Systems
Duane Mills

Jesus, where did that come from? I hate when posts sneek up on you like that!